Gastrointestinal & Hepatology

Phone: 1-800-448-3644, option 3
   Monday-Friday: 6 am - 9 pm CT
   Saturday/Sunday: 8 am - 4 pm CT
Email: GI-USDL-USTechSupport@covidien.com

Health Informatics & Monitoring

Vital Sync™ system
Phone: 1-800-497-4968
   Monday-Friday: 8 am - 7 pm CT
   *On-call support available after hours.

Interventional Lung Solutions

ILLUMISITE™ platform, superDimension™ navigation system
Phone: 1-877-501-8737
   Monday-Friday: 7 am - 5 pm CT
Email: rs.ilstechservice@medtronic.com

Patient Monitoring & Airways

Oximetry, Capnography, INVOS™, tracheostomy tubes,
endotracheal tubes, McGRATH™ MAC laryngoscopes, WarmTouch™ devices
Phone:
 1-800-255-6774, option 1
   Monday-Friday: 7:30 am - 5:30 pm CT
Email: rs.hqtsweb@medtronic.com

Surgical Innovations

Phone: 1-800-962-9888, option 1
  Opt. 3: TruClear™ systems
  Opt. 5: Electrosurgical generators and Situate™ systems
  Opt. 6: VNUS™/TPUMP™ devices
  Monday-Friday: 7 am - 5:30 pm CT
EmailSWM.CustomerService@covidien.com

Phone: 1-800-255-6774, option 2
   Opt. 1: Signia™ staplers
   Opt. 2: Sonicision™ devices
   Opt. 3: Electrosurgical generators
   Opt. 4: EleVision™ systems
   Monday-Friday: 8 am - 6 pm CT 
   *On-call technician available after hours
Email: rs.serviceexperience@medtronic.com

Ventilation

Puritan Bennett™ and Newport™ Ventilators
Phone:
 1-800-255-6774, option 4
  Opt. 3: Ventilation Service Agreements/Service Seminars Training
  Opt. 4: Ventilation Technical Support/Service Scheduling
   Monday-Friday: 8 am - 6 pm CT
   *On-call technician available after hours

Email:
Service Agreements
RS.ServiceAgreements@medtronic.com
Service SeminarsRS.ServiceSeminars@medtronic.com
Technical Support/ServiceRS.ServiceExperience@medtronic.com

Puritan Bennett™ 560 Ventilator Technical Support

Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560)  design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.