Airway Management

Tracheostomy tubes, endotracheal tubes, McGRATH™ MAC laryngoscopes
800-255-6774, option 1, option 1
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com

 

Gastrointestinal & Hepatology

800-448-3644, option 3
Monday–Friday: 6am–9pm CST
Saturday–Sunday: 8am–4pm CST
DL.GI-USDL-USTechSupport@medtronic.com

 

Interventional Lung Solutions

ILLUMISITE™ platform, superDimension™ navigation system
877-501-8737
Monday–Friday: 7am–5pm CST
RS.ILSTechService@medtronic.com

Patient Monitoring Technical Support

RespArray™ patient monitor, Nellcor™ pulse oximetry, Microstream™ capnography, BIS™ brain monitoring, INVOS™ cerebral/somatic oximetry, temperature management support
800-255-6774, Option 1, Option 2
Monday-Friday: 6:30am–4:30pm MT
rs.hqtsweb@medtronic.com

HealthCast™ support
Vital Sync™ system and EMR connect
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com for non-urgent issues
*On call support available after hours for high priority issues.

BioButton® multi-parameter wearable support
800-255-6774 Option 1, Option 3
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com

Zephyr™ performance systems support
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
zephyrperformancesupport@medtronic.com
https://www.zephyranywhere.com

Renal Care

Carpediem™ system
800-255-6774, option 5
Opt. 1: Renal care technical support/service scheduling
Monday–Friday: 8am–6pm CST
RS.ServiceExperience@medtronic.com

 

Surgical Innovations

800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Energy platforms and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Opt. 7: Unsure of department
Monday–Friday: 7am–5:30pm CST
RS.CovidienSWMCustomerService@medtronic.com

800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Valleylab™ energy platforms/electrosurgical generators
Opt. 4: EleVision™ systems
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com

Ventilation

Puritan Bennett™ and Newport™ ventilators

Request ventilation support

800-255-6774
Opt. 3: Ventilation service agreements & service seminars training
Opt. 4: Ventilation technical support & service scheduling
Monday–Friday: 8am–6pm CST
*On-call support available after hours.

Service agreements: RS.ServiceAgreements@medtronic.com
Service seminars: RS.ServiceSeminars@medtronic.com
Technical support/service: RS.ServiceExperience@medtronic.com
Clinical support: dl.vtbclinicians@medtronic.com

Puritan Bennett™ 560 Ventilator Technical Support

Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560)  design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.