Contact Information

Gastrointestinal & Hepatology

Phone: 1-800-448-3644, option 3
Email: Technical Support
    Monday-Friday: 6 am - 9 pm CT
    Saturday/Sunday: 8 am - 4 pm CT

Health Informatics & Monitoring

Vital Sync™ system
Phone: 1-800-497-4968
    Monday-Friday: 8 am - 7 pm CT
    *On-call support available after hours.

Interventional Lung Solutions

superDimension™ navigation system
Phone: 1-877-501-8737
Email: Technical Services
    Monday-Friday: 7 am - 5 pm CT

Respiratory Interventions (Ventilation)

Phone: 1-800-255-6774
  Opt. 3: Service Agreements and Service Seminars Training
  Opt. 4: Technical Support and Service Scheduling
Email:
    Service Agreements
    Service Seminars
    Technical Support/Service Scheduling

    Monday-Friday: 8 am - 6 pm CT
    On-call technician available after hours

Surgical Solutions & Patient Care

Phone: 1-800-962-9888
Select option 1 (service/warranty on capital equipment)
   Opt. 1: Respiratory products
   Opt. 3: TruClear
   Opt. 5: Surgical generators/Valleylab™ energy platforms/RF Surgical
   Opt. 6: VNUS/TPUMP
Email: SWM.CustomerService@covidien.com

  Monday-Friday: 7 am - 5:30 pm CT

Puritan Bennett™ 560 Ventilator Technical Support

Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560)  design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.