Gastrointestinal & Hepatology

1-800-448-3644, option 3
Monday-Friday: 6 am - 9 pm CT
Saturday/Sunday: 8 am - 4 pm CT
GI-USDL-USTechSupport@covidien.com

Health Informatics & Monitoring

Vital Sync™ system
800-497-4968
Monday-Friday: 6 am - 10 pm CT
*After Hours: On-call support available

Interventional Lung Solutions

ILLUMISITE™ platform, superDimension™ navigation system
1-877-501-8737
Monday-Friday: 7 am - 5 pm CT
RS.ILSTechService@medtronic.com

Patient Monitoring & Airways

Oximetry, Capnography, INVOS™, tracheostomy tubes,
endotracheal tubes, McGRATH™ MAC laryngoscopes, WarmTouch™ devices
1-800-255-6774, option 1
Monday-Friday: 7:30 am - 5:30 pm CT
RS.HQTSWeb@medtronic.com

Renal Care

Carpediem™ system
1-800-255-6774, option 5
Opt. 1: Renal Care Technical Support/Service Scheduling
Monday-Friday: 8 am - 6 pm CT
RS.ServiceExperience@medtronic.com

Surgical Innovations

1-800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Electrosurgical generators and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Monday-Friday: 7 am - 5:30 pm CT
SWM.CustomerService@covidien.com

1-800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Electrosurgical generators
Opt. 4: EleVision™ systems
Monday-Friday: 8 am - 6 pm CT 
*On-call support available after hours
RS.ServiceExperience@medtronic.com

Ventilation

Puritan Bennett™ and Newport™ Ventilators

Request ventilation support

1-800-255-6774, option 4
Opt. 3: Ventilation Service Agreements & Service Seminars Training
Opt. 4: Ventilation Technical Support & Service Scheduling
Monday-Friday: 8 am - 6 pm CT
*On-call support available after hours

Service Agreements: RS.ServiceAgreements@medtronic.com
Service Seminars: RS.ServiceSeminars@medtronic.com
Technical Support/Service: RS.ServiceExperience@medtronic.com

Puritan Bennett™ 560 Ventilator Technical Support

Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560)  design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.