Tracheostomy tubes, endotracheal tubes, McGRATH™ MAC laryngoscopes
800-255-6774, option 1, option 1
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com
800-448-3644, option 3
Monday–Friday: 6am–9pm CST
Saturday–Sunday: 8am–4pm CST
DL.GI-USDL-USTechSupport@medtronic.com
ILLUMISITE™ platform, superDimension™ navigation system
877-501-8737
Monday–Friday: 7am–5pm CST
RS.ILSTechService@medtronic.com
RespArray™ patient monitor, Nellcor™ pulse oximetry, Microstream™ capnography, BIS™ brain monitoring, INVOS™ cerebral/somatic oximetry, temperature management support
800-255-6774, Option 1, Option 2
Monday-Friday: 6:30am–4:30pm MT
rs.hqtsweb@medtronic.com
HealthCast™ support
Vital Sync™ system and EMR connect
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com for non-urgent issues
*On call support available after hours for high priority issues.
BioButton® multi-parameter wearable support
800-255-6774 Option 1, Option 3
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com
Zephyr™ performance systems support
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
zephyrperformancesupport@medtronic.com
https://www.zephyranywhere.com
Carpediem™ system
800-255-6774, option 5
Opt. 1: Renal care technical support/service scheduling
Monday–Friday: 8am–6pm CST
RS.ServiceExperience@medtronic.com
800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Energy platforms and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Opt. 7: Unsure of department
Monday–Friday: 7am–5:30pm CST
RS.CovidienSWMCustomerService@medtronic.com
800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Valleylab™ energy platforms/electrosurgical generators
Opt. 4: EleVision™ systems
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com
Puritan Bennett™ and Newport™ ventilators
800-255-6774
Opt. 3: Ventilation service agreements & service seminars training
Opt. 4: Ventilation technical support & service scheduling
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
Service agreements: RS.ServiceAgreements@medtronic.com
Service seminars: RS.ServiceSeminars@medtronic.com
Technical support/service: RS.ServiceExperience@medtronic.com
Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560) design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.