Phone: 1-800-448-3644, option 3
Monday-Friday: 6 am - 9 pm CT
Saturday/Sunday: 8 am - 4 pm CT
Email: GI-USDL-USTechSupport@covidien.com
Vital Sync™ system
Phone: 1-800-497-4968
Monday-Friday: 8 am - 7 pm CT
*On-call support available after hours.
ILLUMISITE™ platform, superDimension™ navigation system
Phone: 1-877-501-8737
Monday-Friday: 7 am - 5 pm CT
Email: rs.ilstechservice@medtronic.com
Oximetry, Capnography, INVOS™, tracheostomy tubes,
endotracheal tubes, McGRATH™ MAC laryngoscopes, WarmTouch™ devices
Phone: 1-800-255-6774, option 1
Monday-Friday: 7:30 am - 5:30 pm CT
Email: rs.hqtsweb@medtronic.com
Phone: 1-800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Electrosurgical generators and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Monday-Friday: 7 am - 5:30 pm CT
Email: SWM.CustomerService@covidien.com
Phone: 1-800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Electrosurgical generators
Opt. 4: EleVision™ systems
Monday-Friday: 8 am - 6 pm CT
*On-call technician available after hours
Email: rs.serviceexperience@medtronic.com
Puritan Bennett™ and Newport™ Ventilators
Phone: 1-800-255-6774, option 4
Opt. 3: Ventilation Service Agreements/Service Seminars Training
Opt. 4: Ventilation Technical Support/Service Scheduling
Monday-Friday: 8 am - 6 pm CT
*On-call technician available after hours
Email:
Service Agreements: RS.ServiceAgreements@medtronic.com
Service Seminars: RS.ServiceSeminars@medtronic.com
Technical Support/Service: RS.ServiceExperience@medtronic.com
Medtronic is unfortunately unable to provide technical support to organizations and institutions using the Puritan Bennett™ 560 (PB560) design specifications to build new ventilators. We are unable to respond individually to technical questions from organizations that have downloaded the plans, given the time limitations and the increased demands on our team as we ramp up Medtronic ventilator production. You can find additional clarifications and responses from our engineers to frequently asked questions on this page.