Technical Support

Airway Management

Tracheostomy tubes, endotracheal tubes, McGRATH™ MAC laryngoscopes
800-255-6774, option 1, option 1
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com

Gastrointestinal & Hepatology

800-448-3644, option 3
Monday–Friday: 6am–9pm CST
Saturday–Sunday: 8am–4pm CST
DL.GI-USDL-USTechSupport@medtronic.com

Interventional Lung Solutions

ILLUMISITE™ platform, superDimension™ navigation system
877-501-8737
Monday–Friday: 7am–5pm CST
RS.ILSTechService@medtronic.com

Patient Monitoring Technical Support

RespArray™ patient monitor, Nellcor™ pulse oximetry, Microstream™ capnography, BIS™ brain monitoring, INVOS™ cerebral/somatic oximetry, temperature management support
800-255-6774, Option 1, Option 2
Monday-Friday: 6:30am–4:30pm MT
rs.hqtsweb@medtronic.com

HealthCast™ support
Vital Sync™ system and EMR connect
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com for non-urgent issues
*On call support available after hours for high priority issues.

BioButton® multi-parameter wearable support
800-255-6774 Option 1, Option 3
Monday-Friday 6:30am-4:30pm MT
rs.himsupportboulder@medtronic.com

Zephyr™ performance systems support
800-255-6774 Option 6
Monday-Friday 6:30am-4:30pm MT
zephyrperformancesupport@medtronic.com
https://www.zephyranywhere.com

Renal Care

Carpediem™ system
800-255-6774, option 5
Opt. 1: Renal care technical support/service scheduling
Monday–Friday: 8am–6pm CST
RS.ServiceExperience@medtronic.com

Surgical Innovations

800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Energy platforms and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Opt. 7: Unsure of department
Monday–Friday: 7am–5:30pm CST
RS.CovidienSWMCustomerService@medtronic.com

800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Valleylab™ energy platforms/electrosurgical generators
Opt. 4: EleVision™ systems
Monday–Friday: 8am–6pm CST
*On-call support available after hours.
RS.ServiceExperience@medtronic.com

Ventilation

Puritan Bennett™ and Newport™ ventilators

Request ventilation support

800-255-6774
Opt. 3: Ventilation service agreements & service seminars training
Opt. 4: Ventilation technical support & service scheduling
Monday–Friday: 8am–6pm CST
*On-call support available after hours.

Service agreements: RS.ServiceAgreements@medtronic.com
Service seminars: RS.ServiceSeminars@medtronic.com
Technical support/service: RS.ServiceExperience@medtronic.com