Ventricular assist devices
HeartWare™ HVAD™ system
<p>Walking beside you because <b>patient care still matters</b>.</p>
Urgent product update
Medtronic has stopped the distribution and sale of the HVAD™ system as of June 3, 2021, and has notified physicians to cease new implants of the Medtronic HVAD™ system and transition to an alternative commercial LVAD for all future implants. Medtronic initiated this action in light of a growing body of observational clinical comparisons demonstrating a higher frequency of neurological adverse events, including stroke and mortality with the HVAD™ system as compared to other commercially available LVAD.
24-hour clinical support
An MCS hotline is available for questions or additional information around the HVAD system.
English: +1 888-494-6365
German: +49 2159 8149908
MCS customer service
Customer service hours: 7 a.m.–6 p.m. CT
+1 877-367-4823
Clinician tools for HVAD™ patient management
The clinician tools for HVAD™ patient management are the newest addition to our Patient and Provider Support Program, developed to connect and equip the clinical community for long-term patient management.
HVAD™ product education briefs
View information for clinicians on enhanced product or feature functionality.
Patient and provider support program
There is nothing more important to Medtronic than the safety and well-being of patients. Although we have stopped distribution and sale of the HVAD™ system, we are committed to serving the needs of the patients currently implanted with the device and the clinicians who care for these patients.
HVAD™ system logfiles and Autologs
See an overview of how logfiles are created and link to submit your HVAD™ system logfiles using the secure Autologs upload website.
HVAD Resouces for Clinicians and Patients
Access comprehensive HVAD system resources for clinicians and patients, anytime, all in one convenient location.