Keep your Medtronic technology ready for the demands of patient care.

Medtronic Service & Repair provides a comprehensive suite of services, including planned maintenance, on-demand repair, technical support, and service coverage options for eligible Medtronic medical technology.

More than a service provider, we partner with healthcare organizations to help manage medical equipment throughout its lifecycle. Our service solutions are designed to support product performance as intended, extend technology lifespan, and help maintain the operational readiness of the devices clinicians rely on every day.

Our global service network supports tens of thousands of Medtronic products across more than 600 device models, helping ensure your equipment is ready when patient care depends on it.

 

Service plans are available to support different equipment types and operational requirements.

Connect with a representative to find the right level of coverage for your Medtronic technology.

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What does Medtronic Service & Repair include?

Supporting patient care requires more than responding to equipment service needs as they arise. Keeping the technology behind patient care performing as expected ― today and throughout its lifecycle ― matters. That’s why Medtronic Service & Repair plans are designed to support healthcare operations through:

Equipment uptime

Support continuity of care with service coverage designed to help ensure equipment availability.

Cost predictability

Plan your service coverage with confidence and avoid unexpected out-of-pocket service costs.

Operational simplicity

Our dedicated team of service professionals helps you reduce the administrative burden of service management.

Accountability

Rely on a single, accountable source for service and support, backed by the expertise, experience, and resources of the original equipment manufacturer.

Compliance support

Support compliance and maintenance requirements with programs designed to help manage service activities for your Medtronic technology. 

Lifecycle support

Access support throughout the life of your Medtronic technology, from installation and maintenance to repair and long-term equipment management.

Two dedicated teams supporting your Medtronic devices.

Access dedicated service connect and remote technical support teams to address equipment questions, service requests, and troubleshooting needs.

Service Connect

Dedicated support to manage the operational side of service ― from logistics and repair tracking to warranty and billing, so service activities stay organized and on track.

  • Loaner device coordination
  • Repair and service status
  • Returns processing
  • Shipping and packaging guidance
  • Repairs and factory-certified exchanges
  • Replacement parts support
  • Billing and invoice support 
  • Warranty and coverage information
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Remote Technical Support

Expert remote support ranging from device troubleshooting to service coordination ― helping teams understand issues and determine next steps. 

  • Device troubleshooting
  • Product setup and technical guidance
  • Service requests and scheduling
  • Replacement and repair coordination
  • Replacements parts support
  • Returns and shipping support
  • Billing and warranty support 
  • Service contract and coverage questions
Request service support

Why choose Medtronic Service & Repair?

Countries supported

Service and repair professionals globally

Devices installed (600+ model types supported)

Our service commitments

Access to Medtronic-trained service professionals with specialized knowledge of Medtronic technology

Partnership-focused support aligned to the needs of healthcare professionals, procurement teams, and biomedical engineers

Consistent service quality through planned maintenance, repair services, and technical support to support equipment reliability

End-to-end lifecycle support spanning installation, maintenance, repair, and long-term equipment management

Common questions about Medtronic service plans

Yes. Medtronic provides medical device repair services for eligible Medtronic equipment, including equipment repair, planned maintenance, remote technical support, onsite service, service coverage plans, and per-incident repair and support options. Our comprehensive service solutions are designed to help healthcare organizations maintain and manage their medical technology throughout its lifecycle.

Medtronic service plans are service agreements that provide extended coverage beyond the standard manufacturer warranty. Depending on the service plan selected, coverage may include services designed to help support equipment performance and lifecycle management. Additional value-added services may also be available. Contact your Medtronic Service & Repair representative for plan-specific details.

A manufacturer warranty provides coverage for manufacturing defects in materials during a defined warranty period and may include parts and labor. A Medtronic service plan provides more extensive coverage and differentiated support services beyond the standard warranty. Coverage and benefits vary by plan.

Medtronic offers multiple service coverage levels designed to support different equipment needs, usage patterns, and operational priorities. Available options may include coverage focused on repair support, planned maintenance, technical assistance, and broader lifecycle service needs.

Available coverage may include services such as repair support, planned maintenance, technical assistance, parts support, loaner equipment coordination, service documentation, and other service-related resources. Specific offerings vary by equipment type and coverage level.

Planned maintenance helps identify potential issues before they lead to unplanned service events and supports the long-term performance of eligible Medtronic technology. Planned maintenance performed according to original manufacturer recommendations can also help healthcare institutions meet equipment maintenance requirements and support compliance with regulatory standards.

The right coverage option depends on factors such as your equipment inventory, device utilization, operational requirements, and maintenance goals. A Medtronic representative can help identify the right plan for your facility based on your service needs, response expectations, and budget considerations.

Yes. Service coverage options are designed to support a range of healthcare settings, from facilities seeking foundational service support to organizations requiring more comprehensive equipment maintenance and service management.

Service plan pricing is based on factors such as equipment type, device inventory, and selected level of coverage. Pricing structures are designed to help support budget planning while aligning service resources with operational needs.

 

 

Find the right service coverage for your Medtronic technology.

Talk with a Medtronic representative to discuss your equipment, operational requirements, and service goals.

Get details on service pricing

Care for the technology patients count on.