Medtronic privacy notice

For medtronic.com and related sources within the United States

Introduction

This notice describes how Medtronic collects and uses information about you (“personal data”) in connection with the activities described below, including when you order Medtronic products and services, when you visit this website and Medtronic locations, when you contact Medtronic, or when you participate in Medtronic events, surveys, or clinical studies in the United States.

Unless set out otherwise below, the Medtronic company responsible for processing your personal data is Medtronic Inc. (together “Medtronic,“ “we,” or “us”).  

In this privacy notice, we will tell you what personal data we obtain about you, how we use that information, with whom we share it, what rights you have regarding your information, and how to contact us to exercise these rights. Medtronic and some of its affiliates, including Medtronic Minimed™, and our international affiliates, also operate other websites.

This privacy notice does not apply when you have been notified that an alternative notice applies (for example, on other Medtronic websites) or where Medtronic processes your personal data on behalf of your medical institution or healthcare professional in connection with your medical treatment. Your medical institution and/or healthcare professional is solely responsible for the processing of your personal data for the provision of your medical treatment and care. It also does not apply to data processing activities specifically relating to current or former Medtronic employees or applicants — the relevant notice may be requested by contacting Ask HR.


Download and print the privacy notice.

Personal data we collect and how we use it

This section describes how Medtronic uses your personal data to provide you with therapies and related services. Unless we need your personal data in order to comply with laws and regulations, you are not required to provide information to us, but if you choose not to do so we may not be able to offer you certain services and related features or to respond to requests that you may have. The following situations are discussed in more detail below:

Visiting our websites

When you visit our websites or apps, we may collect and/or process your personal data (from your interaction with our sites) to learn more about how you use our site/app and services.

What personal data we obtain

Electronic device information, including identifiers associated with your devices, operating system type and characteristics

Internet and network activity information, including internet protocol (IP) address, domain name, web browser characteristics, language preferences, navigation, and your interactions with our site or app (such as the pages you visit, links you click, features you use, dates and times of access to our site/app, browsing history, search history, the pages that led or referred you to our site), and other information about your use of our site or app

Geolocation data, including approximate location information from your use of our site/app

Certain information by automated means, including cookies and similar technologies, such as Flash cookies, local storage, web beacons and pixels, JavaScript, software development kits (SDKs) and device identifiers

How we use your data

Ensure our sites or apps operate correctly and secure logins work properly

Improve visitor experience and learn how they use our sites/apps and their features

Provide you with enhanced functionality such as video content and show you targeted ads on other sites or social media channels

Depending on your location, some cookies may require your consent. See our cookie policy to learn more about our use of cookies and how to manage cookie setting and preferences.

Creating and managing a Medtronic account

When you create an account or register your device with us, we may collect and process your personal data to create and manage the account or to respond to your request for information about therapies or related services.

What personal data we obtain

Identification information, such as your name, user ID number, date of birth or age, phone number, email address, physical address, and mailing address

  • Location data, such as your country/region and language preference
  • Login credentials, such as your username/email address and password
  • Information about your medical device, such as its identification/serial number(s), model and type, and other status information related to it
  • Professional information of a healthcare professional account holder, such as your profession, your job title and your medical specialty, the name of the institution you work for, and your professional email address

How we use your data

Create and manage your account, including to authenticate you and ensure account security

  • Together with the information collected through our products or services, we may communicate with you about and provide you with the products and services you requested, unless you have been notified that an alternative notice applies to such use
  • Engage in health vigilance activities, post-market surveillance, recall, complaint, and quality monitoring, and similar activities, described below

Contacting customer and support services

You may make an inquiry, or require assistance or support, by contacting our customer service or support team by phone or email, or by using our “How to contact us” form, our chat tools, and automated communications assistants, or other customer support tools.

What personal data we obtain

If you contact our customer and support services to make an inquiry or request support, the types of personal data we obtain or process about you from that interaction include the following.

Contact information you directly submit to us, including name, title, physical, postal, and email address, and telephone number

  • Medical device identifiers or information, including device serial number
  • Demographic information, including country of residence, date of birth, and age
  • Preferences including preferred language
  • Session information and device and network identifiers including IP address
  • Other information about you necessary for dealing with your request, including data relating to your device or health if you’re a patient
  • Recordings and notes if we record the conversation we have with you
  • Other content posted or submitted by you including your relationship to Medtronic that you indicate, the type of healthcare provider you are if applicable, stage of education or training, and areas of interest

How we use your data

To respond to you, provide you with required support, and follow up on your request, including, where applicable, ensuring compliance with our regulatory obligations and establishing, exercising, or defending ourselves from legal claims

  • We may use automated communications assistants including “chatbots” and other contact aides to route, analyze, and respond to your customer and support service interactions, as well as to improve our automated communications assistants, products, services, and therapies.
  • We may also keep a record of the communications we have with you for evidentiary purposes and to train our personnel and improve the quality of our services. If you call us, you will be notified at the beginning of the call whether our conversation will be recorded.
  • To perform analytics and research
  • To improve our products, content, and services
  • To perform quality assurance and complaint handling functions
  • To detect, investigate, and respond to malicious and fraudulent activities
  • To debug and repair our products and services

Please note that, in some circumstances, we may use your data to provide technical support on behalf of and in the name of your medical institution or healthcare professional. This is the case if the Medtronic product or service you use was provided to your medical institution or healthcare professional as part of the services Medtronic provides to them. If that product or service requires technical support, we’ll use your data as directed by your medical institution and/or healthcare professional as part of your medical treatment. Contact your medical institution or healthcare professional to learn more about their use of your data for the provision of medical treatment or care.

Health vigilance/post-market surveillance/recalls/complaints

As a manufacturer of medical devices, we are subject to regulatory obligations when we place (or make available or put into service) our products on the market. Compliance with those obligations require us to process personal data.

What personal data we obtain

The types of personal data we obtain or process as a manufacturer of medical devices, which may be obtained from your interactions with or submissions to our site, your account, your medical device’s registration or telemetry data, or from your healthcare provider(s), as well as from information you communicate to us or post on a public forum, include:

Data allowing the identification of the patient or person exposed to an adverse health event, such as age, year or date of birth, gender, weight, height, and identification number

  • Data relating to the identification of the product concerned, such as the type of product used, serial number, and implant date
  • Other information necessary for the assessment of an undesirable health event, such as professional life, health data, therapy data, consumption of tobacco, alcohol, or drugs, and life habit and behavior
  • Contact details of the person who made a complaint or notified us of an adverse health event, or of any health professional likely to provide details.

How we use your data

Conduct health vigilance related activities, including managing adverse health events and handling product complaints. We’ll do so to ensure compliance with our legal obligations and with high standards of quality and safety of healthcare and medical devices.

Direct marketing communications

When we communicate with you directly to promote our product and service offerings (e.g., by email or phone), we will use your personal data to do so.

What personal data we obtain

The types of personal data we obtain or process about you to send you such communications include:

Information you have shared directly with us (e.g., when you complete a form to sign up for such communications), such as your name, email address and/or phone number, age, and status as a patient or caregiver, or — if you are a business customer, your professional details

  • Information that we have obtained through our interactions with you, such as expressions of interest you have made to our sales representatives
  • Publicly available information about you (e.g., from the public website of the medical institution where you work)
  • Metadata collected from cookies or similar technologies, including to understand how you have interacted with our website and whether you have opened or clicked on the content in the emails that we have sent you. For more information on how we use cookies, and your choices in that regard, see our cookie policy.

How we use your data

To tailor our communications to your specific interests and preferred method of communication

  • To avoid sending you communications that are not of interest or for which you have not consented
  • To follow up with you on the subjects that appear to be most relevant and useful for you. To this end, we may organize the data we obtain into interest-based groups

We will ask you to “opt-in” or consent to the use of your personal data for the purposes of such communications where required by applicable laws. You can decide at any time to stop such communications by using the opt-out procedure provided in the relevant message (e.g., clicking the unsubscribe link in our promotional emails), or alternatively by contacting us as specified in the “How to Contact Us” section below.

Please note that if you choose to no longer receive promotional messages from us, we may still continue to send you relevant information for other lawful purposes, such as to administer any account or contract you may have with us, send you communications of an operational nature (e.g., planned outage or updates), respond to your requests and as required by law (e.g., in case of a product recall).

Cookies and similar technologies

When you visit our websites or apps, we may collect certain information by automated means, including cookies and similar technologies, such as Flash cookies, local storage, web beacons and pixels, JavaScript, software development kits (SDKs) and device identifiers. While personal data collected through these technologies is not shared for money or other similar compensation, the use of these technologies may be considered personal data sharing under applicable law. The types of technologies, purposes of use, parties involved, and controls available to you, which may vary across our digital offerings, are detailed in our cookie policy.

When you interact on social media with or about Medtronic

You may send us a private or direct message via social media, or you may communicate about us or Medtronic products on social media (e.g., if you participate in our online communities, share a comment about a Medtronic product, or tag Medtronic in your post).

What personal data we obtain
If you interact on social media with or about us, the types of personal data we obtain or process about you from that interaction include:

Social media information, such as your social media username, profile picture, country

  • Information about you that is contained in your comments, posts, or other content about Medtronic that you share on social media services

How we use your data

To review or respond to your message or comments, and where applicable, to provide you with the required support and take any necessary follow-up actions

  • Using your data to understand your feedback and improve our products and services if you communicate about us or our products 

Visiting Medtronic locations

You may visit our locations in order to interact with our personnel, to provide services or perform certain tasks.

What personal data we obtain
If you visit Medtronic locations, the types of personal data we obtain or process about you include:

Your contact information and visit details, such as your name, signature and arrival/departure time and date, to enable you to access our premises and provide you with a badge as applicable

  • Video recordings of you if we operate closed-circuit television (CCTV) systems in the location you visit

How we use your data
We will use this information for security and safety reasons, including ensuring the security of Medtronic personnel, property and assets, and complying with our internal security policies.

Participating in events or interviews

You may wish to participate in one of our physical or virtual events (such as workshops, meetings, webinars or live broadcast events), or we may ask you to share your story, provide a testimonial or take part in an interview about your treatment with a Medtronic product. In this case, we’ll need to process some personal data about you, as described below.

What personal data we obtain

If you participate in one of our events, testimonials or interviews, the types of personal data we obtain or process about you from your participation include:

Identification/contact information, such as your name (or a fictitious name to protect your privacy), email address, nationality, country  

  • Personal details, such as dietary requirements, where applicable
  • Professional information, such as your job type and title
  • Product(s)/service(s) of interest to you, where applicable
  • Health data, such as the medical condition treated by the Medtronic product (if you’re providing information as a patient)
  • Images, video and/or audio recordings of you, if our event/interview is filmed or recorded

How we use your data
We will use your data to organize and facilitate the event/interview, and conduct our educational, promotional, and advertising activities.

Participating in surveys

From time to time, we may invite you to participate in a Medtronic survey to gather your feedback to help us determine customer satisfaction levels, identify areas of potential improvement or to carry out market research.

What personal data we obtain
To the extent possible, we will gather your feedback in an anonymous manner. In some cases, however, the survey may gather identifiable respondent information. In such instances, the types of the personal data we obtain or process about you includes:

Identification/contact information, such as your name, email address, phone number

  • Professional details (if you are a business customer), such as your employer’s details, specialty, professional experience, professional qualifications
  • Opinions, views, or information you choose to provide us as part of your survey responses. If you’re a patient, this may include your age and information about your health, such as your medical condition, type of Medtronic product/services you are treated with, details of the medical procedure you underwent as a patient.
  • Where applicable, information collected by automated means (including cookies), such as your IP address, and survey metadata (e.g., the language you take the survey in, duration of your survey response, last date the survey was started)

How we use your data
We will use your personal data to conduct the survey, including to send it to you, allow you to submit your survey responses, prevent survey fraud, analyze the survey results, and improve or develop our products and services, accordingly. 

Participating in clinical studies and other research activities

We perform clinical activities, including clinical studies, clinical investigations, clinical surveys and other studies or research activities. In this context, we process personal data of participants to these activities, as well as personal data of healthcare personnel involved in such activities.

What personal data we obtain
The types of personal data we obtain or process this way will vary depending on the research activity, but this will generally include:

Information indirectly identifying participants in those research activities (such as age or date of birth, place of birth, gender, country and department of residence, serial number or alphanumeric code excluding first and last name)

  • Where applicable, administrative data identifying participants that may be obtained by our service providers (such as first and last name, contact details, bank details) for very limited purposes, including to reimburse transport costs and/or to pay compensation
  • Data concerning participants’ health, including vital status, and any other sensitive data, as relevant to the subject of the research activity (such as participants’ ethnic origin or data concerning sexual life)
  • Dates relating to the conduct of the research activity, including the date of inclusion
  • Details of participants’ personal and professional life, such as family situation, current profession, business trips, consumption of tobacco, alcohol, drugs, lifestyle habits and behaviors, and any other relevant information
  • Insurance information, including health insurer or payer information
  • Participation in other research activities
  • Reimbursement of costs incurred by the participant
  • Annual amount of compensation received

For such activities, we typically have no access to directly identifiable information about patients as that information is kept confidential by the relevant healthcare professional except if required for the purposes of the study.

If you’re a healthcare professional involved in our (clinical) research activities, the types of personal data we obtain or process about you include:

Identification data, such as name, gender, professional contact details, bank details

  • Training and qualifications
  • Other relevant details of professional life (e.g., professional curriculum)
  • If applicable, identification number in the directory of health professionals
  • Amount of compensation and remuneration received
  • Collaboration in research activities
  • History of access, and connection to the medical data of participants in the research activities, where relevant

How we use your data

To carry out research activities in the public interest, including to generate evidence to submit to health regulatory authorities in order to comply with our medical device manufacturer’s obligations, to assess the safety, performance and quality of our medical devices, and to develop and improve the safety and performance of these medical devices aiming at enhancing and improving healthcare

We will do so based on your consent or as required by applicable law in conducting research activities, for scientific research, or to ensure high standards of quality and safety of our products and services.

The Medtronic entity responsible for the processing of your personal data is the sponsor or Medtronic entity that determines the purposes of the clinical study or research project, as indicated in the clinical study or research documentation or in other relevant documentation provided by the healthcare professional in connection with the clinical or research activities you participate in.

General business purposes

In some circumstances, we process personal data to comply with applicable legal requirements and our policies, to perform auditing and other internal functions, or for litigation and dispute resolution purposes.

What personal data we obtain
When this is the case, the types of personal data we obtain or process about you include:

Your identification and contact information

  • Other information as is necessary and relevant to the particular case; e.g., in the event of an (internal) audit, information contained in documents and materials audited, or in the event of litigation, information gathered in the evidence necessary for the litigation

How we use your data
We will use your information — in an anonymized, de-identified or redacted form, where appropriate — in order to:

Fulfill our contract with you when it is our legal duty

  • Support and manage our therapies or related services by our service providers and/or business partners
  • Manage our relationship with you and keep our records up to date
  • Manage websites for healthcare professionals, account access support, verify your personal identity as needed for us to provide our therapies or related services, online support, and related services safely and lawfully
  • Properly administer our business, therapies, or related services
  • Enforce, establish, exercise, or defend our legal rights, including this privacy notice and other rules about use of our product or services
  • Protect and secure websites, networks, systems, data, and services Medtronic provides to our customers
  • Manage compliance with our policies, including conducting (internal) audits, investigations, or due diligence checks for the above reasons
  • Understand how to improve our therapies or related services
  • Comply with applicable legal requirements, regulations, court orders, or other legal processes

Secondary use of data

With the authorization of your medical institution, the data obtained as part of the services provided to your medical institution may be further used to support and improve those services, including to improve and develop Medtronic products and services, to conduct benchmarking, business analytics or market research, to train and educate Medtronic personnel or healthcare professionals, or to support regulatory filings and the reimbursement of Medtronic products and services. 

Sensitive data use

Some of the data we collect and use is considered sensitive under applicable laws, which may include, for example, health- and financial-related data and genetic/biometric data. Our collection and use of sensitive personal data is limited to that which is necessary to provide you with your requested services, including treating your condition, and for additional purposes for which you have provided your consent. You can choose to withdraw or withhold your consent. However, where your sensitive data is necessary to provide you with services, you will not be able to use those services.

Data you provide to us

We may ask that you, your caregiver, your account administration, or any individual authorized by you not to send or disclose any other personal data other than the data that we may ask you to provide.

Telephonic contact

By disclosing the phone number(s) you provide to Medtronic, we may contact those number(s), including via text, SMS, or voice call, for the transactional purposes defined in this privacy notice, as well as for responding to requests you make of Medtronic. If you provide an additional consent for marketing communications, Medtronic may then contact you by telephone for marketing, advertising, or offers of sale of Medtronic therapies or related services as well.

When making contact by telephone, we may use automated technologies (including recordings and auto-dialing), and telephone, airtime, message, and data rates may apply. By providing your phone number(s) and/or consent(s), you certify that (a) you are age 13 and older, (b) the contact information you provide is yours, and (c) you authorize and consent to use of the information provided for Medtronic to contact you. Consent is not a condition for purchase or services. You may opt out of telephonic contact from Medtronic using automated technologies and for marketing communications at any time by texting ”STOP” in reply to a text message or for marketing messages, signing into your Medtronic profile and updating your communication preferences.

Data sharing

In the ordinary course of business in carrying out the purposes described in this notice, we may share your personal data with certain categories of third parties, including:

  • Medtronic-affiliated companies: Given the corporate structure of Medtronic, your personal data may be shared with other affiliates within the Medtronic group.
  • Service providers: We may share personal data with relevant third-party service providers, who act on our behalf to fulfill the activities noted in this privacy notice, including IT providers, providers of communication tools and customer relationship management systems, survey tool providers or platforms, event organization management tool providers, outsourced operations such as accounts payable providers, email automation tool providers, cloud hosting service providers, and contract management platform providers.
  • Healthcare providers and regulators: As described above, we may disclose personal data to your physician to coordinate or manage your healthcare and related services. This may also include other healthcare provider(s) who, at your request, become involved with the management of your care, online account, or related services. Medtronic may also disclose your personal data to health oversight agencies such as government regulators to support with audits, investigations, and inspections.
  • To business and other specialists: We may share personal data with external organizations with which it has partnered (such as research partners and as part of co-branding initiatives), and with external specialists or professional advisors within a particular field (such as lawyers, consultants, tax advisors, auditors, specialist delivery providers, banks, payment service providers, and benchmarking agencies).
  • Parties to a corporate transaction: We may share your personal data as necessary with parties to a potential, pending, or in process corporate transaction, such as if we sell or transfer all or a portion of our business or assets, or if we undergo a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation.
  • For legal and other related interests: We may share personal data where:
    • Required by law
    • Required to disclose and/or share your personal data with regulatory, public, or governmental authorities to comply with any law, regulation, court order, legal, or government request
    • Allowed or required by law for public health purposes, including reporting complaints and quality issues to medical device regulators
    • Needed to protect its own or others vital interests, including the safety of life and property, or for investigating illegal or malicious activities, where allowed by law
    • Needed to exercise or defend legal claims
    • Needed with its corporate affiliates, who have the same privacy requirements
  • Others, per your request: With your consent, we may share your personal data with other parties you choose, such as your caregivers. 

International transfers

In some cases, Medtronic may transmit, or store personal data collected with affiliates, vendors, or sites in other countries. We will only transfer personal data as allowed by applicable law to further the purposes set out in this document. Where personal data is transferred to another country, we take administrative and technical measures to ensure adequate safeguards and protections are applied as provided for by applicable law. In cases where personal data is transmitted to other countries, we will ensure that safeguards equivalent to those required by applicable data protection laws are in place. For more information on the safeguards implemented by Medtronic, please contact us via email.

For more information on Medtronic affiliates (including those affiliates to whom personal data may be transferred) please consult Exhibit 21 of the most recent annual 10-K filing, available at SEC Filings.

Data retention

We will only keep your personal data for so long as necessary to fulfill the purposes for which we are allowed to use them, as set out in this privacy notice. Your data may be archived for longer in order to take into account applicable statute of limitation periods, or as otherwise required by law. For more information on the retention of your personal data, contact us as indicated in the “How to contact us” section below. 

Your privacy rights

You may have some of the rights below relating to your personal data, depending on applicable laws. Additional information may be found in the specific jurisdictions section.

  • Access your personal data and confirm how your personal data is being processed.
  • Transfer or obtain a copy in a structured, machine-readable, or portable format.
  • Correct or amend if it is incomplete, inaccurate, or outdated.
  • Request deletion of your personal data, which in some cases may be fulfilled by restricting, obfuscating, de-linking, or deidentifying that data.
  • Restrict or limit excessive or unlawful processing, where the accuracy of the data is contested.
  • Object to or opt-out of processing in circumstances where Medtronic claims a legitimate interest in its processing and where your rights outweigh those of Medtronic, such as where that data is used for direct marketing (including email or telephonic marketing).
  • Withdraw (or manage) consent where it is the basis for processing, which may include cases where the data is sensitive or about children. Where consent is revoked, we will not further process that data unless required or otherwise permitted by applicable law.

Exercising your rights

How to exercise your rights. You or your authorized agent may exercise these rights at any time or contact us with any inquiries through the methods provided in the “How to contact us” section below.

Process. We will first confirm that we have received your request. For rights requests, we are required to verify your identity, your right to access the information requested, and, as applicable, your authorized agent’s authority to act on your behalf. We may need to ask you for additional information that will help us do so, including government-issued IDs containing your name and address, utility bills containing that same information, and/or unique identifiers like usernames. We will only use that additional information in the verification process, and not for any other purpose.

After the validation of identity and authority (including if we do not receive that information), we will process your request and then contact you with our response to your request, including any data and reasons for rejection as applicable, within the time required by applicable law. If we need more time, we will notify you in accordance with applicable law.

Fees. We may charge a reasonable fee in some geographies to process or respond to your request only if allowed by applicable law, for instance if it is excessive, repetitive, or manifestly unfounded. If a fee is warranted, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Additional options. Depending on your jurisdiction, you may have additional options if you are dissatisfied with our response:

You may internally appeal or contact our data protection officer if you disagree with a decision we made about your rights. Please include a copy of or reference to the decision.

You may also complain to a data protection or regulatory authority if you have further concerns about our data practices or our response to a request. If you need information about which authority may apply to you depending on your location and circumstances, please contact us.

You will not be discriminated against for your exercise of your rights. This does not necessarily include, depending on applicable law in your jurisdiction, cases where a difference in price or services offered is reasonably related to the value provided by your data, or where you consent to participate in a voluntary loyalty or similar incentive program.

Children and personal data online

We do not intentionally collect personal data from children (as defined by applicable law) unless we have received verifiable consent (from the parent or the child, depending on the requirements of applicable law) unless a legal requirement or vital interest applies. If you believe we have collected personal data from a child, contact us using the information found in the “How to contact us” section.

Special provisions for specific jurisdictions

United States of America
 

  • Past practices. The statements in this notice are our data processing activities for the described scope of the notice both as current and within the past 12 months.
  • Protected health information under HIPAA. This notice does not apply to our data processing activities and practices for Protected Health Information (PHI), which is regulated under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In those cases, you may have received a Notice of Privacy Practices from Medtronic or your health care provider which will govern that data use. Data governed under HIPAA may be deidentified through either or both the Safe Harbor and Expert Determination methods. While that data is then deidentified, Medtronic does not, and will not permit others to, reidentify deidentified PHI except as required by applicable law or as directly consented to by the subject of that PHI.
  • Sales/sharing of personal data: Medtronic does not sell your personal data for money or other consideration, nor share it for direct or behavioral marketing purposes, with unrelated third parties, except as described in the cookies and similar technologies paragraph.
  • Right to opt-out or object. As noted above, you may have the right to opt-out of some processing, such as sharing data with third parties for their own or for cross-contextual marketing, sales of personal data, making certain decisions or profiles about you by automated or artificial means, or certain kinds of automated/prerecorded telephonic messages.
  • Right to restrict or limit. In some jurisdictions you may have the right to restrict some processing if the data is sensitive and used for purposes additional to delivering requested goods/services.
  • Exercising your privacy rights. United States residents can file a privacy rights request by sending an email or by calling 1-866-639-6907. You do not have to create an account with us to submit a request.

Updates to this privacy notice

This privacy notice may be updated periodically to reflect changes in our personal data practices. We will indicate at the top of the privacy notice when it was most recently updated. You can read the previous version of our privacy notice here.

How to contact us

If you would like to exercise your privacy rights or if you have any questions about this privacy notice you may contact us as follows:
 

General inquiries (all geographies): By email.
U.S. inquiries: By email via the general inquiries email address or phone: 866-639-6907. You may also send mail to our general-purpose corporate mailing address:

Medtronic, Inc.
710 Medtronic Parkway Northeast,
Fridley, Minnesota 55432-5603,
USA

Medtronic website privacy statement

Introduction

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Medtronic website based in the United States. Medtronic and some of its affiliates, including Medtronic Minimed, and our international affiliates, also operate other websites. This Privacy Statement does not apply to the other Medtronic websites. You should review the Privacy Statement posted on other Medtronic websites when you visit them. This website and this Privacy Statement are intended for a U.S. audience.

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Medtronic with respect to your use of this website. You may be subject to additional terms that may apply when you access specific services or materials on certain areas in this website, or when you follow a link from this website.

What is personal information?

Personal information is information that we can use to specifically identify you, such as your:

  • Name
  • Address
  • Unique personal identifier (e.g., device ID, online identifier)
  • Internet Protocol address
  • Email address
  • Telephone number
  • Account name
  • For U.S. healthcare providers, a National Provider Identifier# (NPI) and/or a state license number
  • Social security number
  • Driver’s license number or
  • Other similar identifiers
  • Characteristics of protected classifications under state/federal law (e.g., age, race, sex, medical condition, etc.)
  • Medical information
  • Health insurance information
  • Financial information, including credit card numbers
  • Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)
  • Commercial information (e.g., purchase history)
  • Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)
  • Professional, employment-related, or other similar information

In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an email form and you may elect to receive educational material about our products and therapies.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the information that we collect through cookies (described below), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.

How does Medtronic keep and use personal information?

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • To respond to your requests
  • To personalize your access to our website, for example, by telling you about new features that may be of interest to you, or to the extent you set up a Medtronic account, to allow you to properly use that account.
  • To develop records, including records of your personal information
  • To contact you with information that might be of interest to you, including, to the extent permitted by law, information about clinical trials and educational and marketing communications about products and services of ours and of others
  • For analytical purposes and to research, develop and improve programs, products, services and content
  • For U.S. healthcare providers, to link your name, National Provider Identifier (NPI), state license number, and/or your IP address to web pages you visit, for compliance, marketing, and sales activities
  • To remove your personal identifiers (your name, email address, social security number, etc.). In this case, you would no longer be identified as a single unique individual. We use the HIPAA Safe Harbor method or the HIPAA Expert Determination method to de-identify protected health information regulated under HIPAA. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • To enforce this Privacy Statement and other rules about your use of this website
  • To protect someone's health, safety or welfare
  • To protect our rights or property
  • To comply with a law or regulation, court order or other legal process

Does Medtronic ever share personal information with third parties?

Medtronic will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In cases in which we share your personal information with a third party vendor, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • Enforce this Privacy Statement and the other rules about your use of this website
  • Protect our rights or property
  • Protect someone's health, safety or welfare
  • Fulfill obligations relating to a corporate sale, merger, dissolution, or acquisition
  • Comply with a law or regulation, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personal information in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws, including HIPAA, where applicable.

Collecting online information

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain information about you from your computer or mobile device. This information may include:

  • The name of the domain from which you access the Internet
  • The Internet Protocol address (“IP Address”) of the device you are using
  • The type of browser and operating system you are using
  • The date and time you access our website
  • The internet address of the site from which you linked directly to our website
  • Which pages you have visited on our website (Note: U.S. healthcare providers, please see the “uses of personal information” described below.)
  • The search terms you use
  • The links on which you click

Cookies: We also may collect this information through cookies, pixels, web beacons, and similar technologies (“cookies”), that work through placing a small file (like a text file or graphic) in your browser files. Cookies are used to collect information for business purposes, such as enabling essential website functions and improving the user experience. You are free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. Medtronic may use third-party tracking, advertising, and content providers to act on our behalf to track and analyze your usage of our sites and to enable certain essential website functions, such as navigation. These companies protect that data in accordance with their privacy policies. These third parties may collect, and share with us, as we may request, website usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites. To the extent the information collected on behalf of Medtronic by these third parties contains any personally identifiable information, we will protect it in accordance with this Privacy Statement. Please refer to your browser “Help” instructions to learn more about managing cookies. And see below for an explanation how to opt out of our use of cookies.

Choices about cookies and opt-out options

For more information on third-party advertising-related cookies and how to opt out of some cookies as you choose, see the descriptions and links below.

Click here to visit the Network Advertising Initiative site to set preferences and opt out of third-party targeting cookies.

Visit aboutads.info and allaboutcookies.org to find general information and opt-out.

What does Medtronic do with non-personal information?

Non-personal information is information that cannot identify you or be tied to you. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

  • Create reports for internal use to develop programs, products, services or content
  • Customize the information or services that are of interest to you
  • Share it with or sell it to third parties
  • Provide aggregated information on how visitors use our site, such as 'traffic statistics' and 'response rates,' to third parties

How does Medtronic use and protect my account information? (only applicable on webpages offering user account logins)

Certain of our webpages permit you to create a user account and login to that account. The information in this section applies to those webpages:

Viewing/editing personal information: You may change the information you have provided by logging into your account and editing the information. If you are the patient, your personal information will be viewable by all persons you have invited and registered on your account (e.g., Friends and Family Members). If you are registered on a patient’s account, your personal information will be viewable by the patient as well as others registered on that account.

Storage of personal information: Medtronic may store your personal information on servers in countries where Medtronic operates, including server(s) located in the United States of America. If you choose to close your account, we will maintain copies of your information in our internal records, systems, and databases, in accordance with our data retention schedules. We will continue to treat your personal information in accordance with this Privacy Statement.

Protecting personal information: We take security seriously and take a number of steps to protect your personal information. You also play a big part in protecting the privacy of your personal information. When you create an account, we ask you to select a password that is unique to you. To protect your personal information from unwanted disclosure, you should not give your password to anyone with whom you would not share your personal information. Our website may also log you out after a period of inactivity and require you to log in again. When you are ready to leave this website, always log off and close your browser to help protect the confidentiality of your information.

Use of personal information. Given the scope and variety of Medtronic online services that allow the creation of online user accounts, Medtronic will use your personal information for purposes related to the nature of the account and to why the account was established. These uses could include but are not limited to: account creation, management, and security; password restoration and renewal; and account usage. Your use of any such accounts, and the ability of Medtronic to use your personal information, is additionally subject to the terms and conditions accessible through the account login page.

What happens if the privacy statement changes?

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.

Recent revisions to the Privacy Statement:

This Privacy Statement was last reviewed on July 1, 2023. Our last significant revision occurred on January 15, 2022.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Medtronic, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Statement does not apply to any other website, even the other Medtronic websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices.

Does medtronic ever communicate directly with visitors to this website?

We may contact you periodically by email, mail, telephone, or text if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via email. The email response or confirmation may include your personal information, including personal information about your health, your name, address, etc.

Are there special rules about children's privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

What about website security?

Security is very important to us. We also understand that security is important to you. We have implemented security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. While we have implemented security measures, please keep in mind that “perfect security” does not exist on the Internet or elsewhere and no transmission of information is guaranteed to be completely secure. In particular, email sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via email.

How to contact Medtronic

If you have questions or comments about this Privacy Statement, please contact us here.

U.S. supplemental privacy notices

CALIFORNIA "DO NOT TRACK" DISCLOSURES

California law (CalOPPA) requires Medtronic, plc to let you know how we respond to web browser 'Do Not Track (DNT) signals'. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor “do not track” requests at this time.

STATE PRIVACY LAW TRANSPARENCY

This notice describes our data practices under various state data privacy laws, including the California Privacy Rights Act and similar legislation, such as laws in Colorado, Connecticut, Utah, and Virginia. Unless otherwise noted, this notice does not describe our data practices where personal information is regulated by the federal Health Insurance Portability and Accountability Act of 1996, as regulated and amended (HIPAA), or state laws relating only to data governed by that Act. Other disclosures, such as Notices of Privacy Practices, may apply in those cases.

Categories of Personal Information We Collect

Medtronic collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular device, consumer, or household (“personal information”). We may have collected the following categories of personal information from consumers through our websites, apps, services, devices, or other services within the twelve (12) months preceding the effective date of this Privacy Statement:

  • Identifiers such as
    • Name
    • Address
    • Unique personal identifier (e.g., device ID, online identifier)
    • Internet Protocol address
    • Email address
    • Telephone number
    • Account name
    • Social security number
    • Driver’s license number or
    • Other similar identifiers
  • Characteristics of protected classifications under California/federal law (e.g., age, race, sex, medical condition, etc.)
  • Medical information
  • Health insurance information
  • Financial information, including credit card numbers
  • Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)
  • Commercial information (e.g., purchase history)
  • Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)
  • Professional, employment-related, or other similar information

“Personal information” under these state laws does not include information that is

  • Publicly available from government records,
  • De-identified or aggregated consumer information,
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data, or
  • Certain personal or financial information covered under certain sector-specific privacy laws.

For additional information, please see How Does Medtronic Keep and Use Personal Information.

Categories of Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from consumers’ interactions with us, including with our devices, applications, websites, services, and representatives
  • Publicly available sources
  • Customers, including health care providers and insurance providers
  • Organizations with whom we partner to provide services to consumers

Use or Disclosure of Personal Information

In the past 12 months, we have used or disclosed the personal information we collect for our operational purposes and for one or more of the following business purposes:

  • To provide products and services to consumers
  • To respond to consumer requests
  • To improve and personalize consumer access to and experience on our website, for example, by telling consumers about new features, products, or services that may be of interest to them
  • To develop records, including records of consumers’ personal information
  • To contact consumers with information that might be of interest to them, including, to the extent permitted by law, information about clinical trials and educational and marketing communications about products and services of ours and of others
  • For analytical purposes and to research, develop, and improve programs, products, services and content
  • For activities to monitor and maintain the quality or safety of our products and services
  • For activities described to consumers when collecting their personal information or as otherwise permitted under applicable state privacy laws
  • For U.S. healthcare providers, to link name, National Provider Identifier (NPI), state license number, and/or IP address to web pages they visit, for compliance, marketing, and sales activities
  • To conduct audits and perform troubleshooting activities of our websites, products, and services
  • To detect and protect against security incidents and deceptive, malicious, or fraudulent activity
  • To ensure our website, products, apps, and services function as intended, including debugging and repairing
  • To comply with a law or regulation, court order or other legal process

Please see How does Medtronic Keep and Use Personal Information in our Privacy Statement for more information.

How We Share Personal Information

Medtronic will not share consumers’ personal information with an unrelated third party without permission, except as described below. Medtronic may share personal information with any member of our corporate group, including parent companies, subsidiaries, and affiliates, and other companies in which we have an ownership or economic interest for purposes that are consistent with those identified in our Privacy Statement and this Notice. Medtronic may share or transfer personal information as part of a transaction, such as a merger or acquisition, under which a third party acquires or full or partial ownership of a Medtronic affiliate, subsidiary, or business. In the ordinary course of business, we will share some personal information with companies, such as service providers, that we hire to perform services or functions on our behalf. Some companies performing services on our behalf may collect personal information for us. In all cases in which we share consumers’ personal information with a third party vendor, we require them to keep personal information confidential, and will only allow them to keep, disclose, or use consumers’ information to provide the services we asked them to provide. We may be required to release consumers’ personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior which is harmful to other users or illegal. In addition, we may keep, disclose, and use consumers’ personal information in order to comply with U.S. FDA and other governmental guidance, directions, regulations, and laws. Personal information collected from SMS programs will not be shared with third-parties, including for their marketing purposes.

De-Identification of Protected Health Information

In certain instances, we collect Protected Heath Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We may de-identify such information, meaning that you would no longer be identified as a single unique individual. We use the HIPAA Safe Harbor method or the HIPAA Expert Determination method described in 45 C.F.R. § 164.514 to de-identify protected health information regulated under HIPAA. Once we have de-identified information, it is no longer personal information and we may treat it like other non-personal information. We may sell or disclose deidentified patient information consistent with our responsibilities under HIPAA. Entities to whom we disclose de-identified information are prohibited from re-identifying or attempting to re-identify it. Anyone with whom we contract who receives any de-identified data derived from Protected Health Information is prohibited by law from attempting to re-identify that data.

Sales and Sharing of Personal Information

We do not sell personal information of U.S. consumers, including on minors.

This does not include disclosures that are not a “sale” under applicable state privacy laws, including when

  • Consumers instruct us to disclose their personal information,
  • A consumer instructs us to interact with a third party that does not sell that information,
  • We use or share consumers’ personal information pursuant to a written contract with a service provider that is necessary to perform a business purpose, where our contract prevents the provider from using, keeping, or disclosing consumers’ personal information for any purpose other than the reason supplied in the contract, or
  • Consumers’ personal information is transferred as part of a transaction in which the third party assumes control of all or part of our business.

Medtronic does not disclose your data to data brokers or release it to unrelated third parties for their own direct marketing purposes.

In some cases, Medtronic uses cookies, scripts, and similar technologies on its websites to provide the website’s basic functionality, enhanced functionality and content, audience and technical analytics, impression management, and marketing. Some of these functionalities and technologies may be provided by third parties, who may be receiving data about you (including your household, device, browser, or profile) and your interactions with Medtronic websites independently. This data may include your IP address, time of access, browser or network identifiers, domains, sites, or pages visited, time spent on site, interactions with site content like downloads and video plays, volunteered information like your name and contact information, your rough location, other technical information, and other information from cookies.

To give you control over what information you share with Medtronic and others about your activity on Medtronic websites, including for opting out of activity that may be classified as “Sharing”, “cross-contextual behavioral advertising”, audience “profiling”, or similar terms under applicable law, you will be presented with a website privacy preference management prompt where you can choose to turn on or off of these technologies based on their purpose, such as analytics, marketing, and site functionality.

For more information on cookies and how to opt out of some cookies as you choose, see our cookie policy and our cookie preferences link on applicable webpages.

Rights under State Privacy Laws

While these rights vary depending on where you are, you may have some or all of the following rights:

  • Know: You may have a right to know of or confirm the existence of your personal data, any processing we do with it, and review our practices of data collection and processing, such as knowing what categories of personal data we process, our purposes of processing, and categories of party to whom we disclose.
  • Access and portability: You may have a right to access your personal data, accessing specific pieces of information, and knowing to which third parties your data was disclosed. You may have a right to obtain a copy of your data, including in a machine-readable format.
  • Correction: You may have a right to correct or amend your data if it is incomplete, inaccurate, or outdated.
  • Deletion or elimination: You may have a right to request your personal data be deleted or eliminated. Subject to applicable law, we may deidentify this data in certain circumstances.
  • Restriction: You may have a right to restrict processing of your data in some circumstances, such as if processing is excessive or unlawful, the accuracy of the data is contested, the controller no longer needs the data for its primary processing purposes but is needed for legal or compliance purposes, or if (in California) the data is sensitive personal data like health information and it is being used for purposes beyond those reasonably necessary to perform services or provide goods requested.
  • Objection and opt-out: You may have a right to object to or opt-out of processing of your data in certain circumstances, including in cases where that data is used for direct marketing (including email or telephonic marketing), shared with third parties for their own marketing or for retargeted/cross-contextual marketing, sold to third parties, used to make certain decisions or profiles about you by automated or artificial means, used for historical or scientific research, or used to place automated/prerecorded voice telephonic messages to you in some cases.
  • Consent: You may have a right to consent, and to withhold or withdraw that consent, for some practices, including processing of sensitive personal data or data on children, or where we use consent as our lawful basis for processing or transfer. If you withdraw consent, we will not further collect or process the personal data covered by that consent unless allowed or required by applicable law.
  • Non-discrimination: You will not be discriminated against for your exercise of your rights. This does not necessarily include, depending on applicable law in your jurisdiction, cases where a difference in price or services offered is reasonably related to the value provided by your data, or where you consent to participate in a voluntary loyalty or similar incentive program.
  • Appeal internally: You may have a right to appeal a decision we make about the exercise of your rights within Medtronic. To submit an appeal to a decision we made about the exercise of your rights, you may use the options noted below or send an email to rs.globaldataprivacyoffice@medtronic.com. Please enclose a copy of or otherwise specifically reference our decision on your data subject request, so that we may adequately address your appeal. We will respond to your appeal in accordance with applicable law.
  • Complain externally: You may have a right to complain to a regulator, including a Data Protection or Supervisory Authority, a trade standards authority, or a public advocate (such as a state attorney general), if you are not satisfied with our response to your request, such as not having responded to you within a reasonable time or you disagree with our determination, or have concerns about our data practices. If you ask us, we will try to provide you with information about complaint pathways that may be open to you depending on your location and circumstances.

Submitting a Request or Inquiry

For U.S. data subject rights requests contact us via email at rs.globaldataprivacyoffice@medtronic.com or call us at our toll-free number 866-639-6907.

Your request will be confirmed within 10 days of receipt and we will respond within 45 days, unless shorter periods are required by law. If we need more than 45 days, we will notify you that your request is being delayed.

We can only respond to your request if it is verifiable. This means we are obligated to take reasonable steps to verify your identity or your authorized agent’s authority and your right to access the information you request. In the process of verifying your request, we may contact you to ask for additional information that will help us do so, including government-issued IDs containing your name and address, utility bills containing that same information, and/or unique identifiers like usernames. We will only use that additional information in the verification process, and not for any other purpose. Once we have received and verified the requested information from you, we will contact you with our response to your request, including any data, if applicable. If we do not hear from you or are unable to verify your identity for the request, we will contact you to inform you that we cannot process your request because we cannot verify your identity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Privacy statement

Medtronic website privacy statement

Introduction

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Medtronic website based in the United States. Medtronic and some of its affiliates, including Medtronic Minimed, and our international affiliates, also operate other websites. This Privacy Statement does not apply to the other Medtronic websites. You should review the Privacy Statement posted on other Medtronic websites when you visit them. This website and this Privacy Statement are intended for a U.S. audience.

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Medtronic with respect to your use of this website. You may be subject to additional terms that may apply when you access specific services or materials on certain areas in this website, or when you follow a link from this website.

What is personal information?

Personal information is information that we can use to specifically identify you, such as your:

  • Name
  • Address
  • Unique personal identifier (e.g., device ID, online identifier)
  • Internet Protocol address
  • Email address
  • Telephone number
  • Account name
  • For U.S. healthcare providers, a National Provider Identifier# (NPI) and/or a state license number
  • Social security number
  • Driver’s license number or
  • Other similar identifiers
  • Characteristics of protected classifications under state/federal law (e.g., age, race, sex, medical condition, etc.)
  • Medical information
  • Health insurance information
  • Financial information, including credit card numbers
  • Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)
  • Commercial information (e.g., purchase history)
  • Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)
  • Professional, employment-related, or other similar information

In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an email form and you may elect to receive educational material about our products and therapies.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the information that we collect through cookies (described below), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.

How does Medtronic keep and use personal information?

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • To respond to your requests
  • To personalize your access to our website, for example, by telling you about new features that may be of interest to you, or to the extent you set up a Medtronic account, to allow you to properly use that account.
  • To develop records, including records of your personal information
  • To contact you with information that might be of interest to you, including, to the extent permitted by law, information about clinical trials and educational and marketing communications about products and services of ours and of others
  • For analytical purposes and to research, develop and improve programs, products, services and content
  • For U.S. healthcare providers, to link your name, National Provider Identifier (NPI), state license number, and/or your IP address to web pages you visit, for compliance, marketing, and sales activities
  • To remove your personal identifiers (your name, email address, social security number, etc.). In this case, you would no longer be identified as a single unique individual. We use the HIPAA Safe Harbor method or the HIPAA Expert Determination method to de-identify protected health information regulated under HIPAA. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • To enforce this Privacy Statement and other rules about your use of this website
  • To protect someone's health, safety or welfare
  • To protect our rights or property
  • To comply with a law or regulation, court order or other legal process

Does Medtronic ever share personal information with third parties?

Medtronic will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In cases in which we share your personal information with a third party vendor, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • Enforce this Privacy Statement and the other rules about your use of this website
  • Protect our rights or property
  • Protect someone's health, safety or welfare
  • Fulfill obligations relating to a corporate sale, merger, dissolution, or acquisition
  • Comply with a law or regulation, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personal information in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws, including HIPAA, where applicable.

Collecting online information

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain information about you from your computer or mobile device. This information may include:

  • The name of the domain from which you access the Internet
  • The Internet Protocol address (“IP Address”) of the device you are using
  • The type of browser and operating system you are using
  • The date and time you access our website
  • The internet address of the site from which you linked directly to our website
  • Which pages you have visited on our website (Note: U.S. healthcare providers, please see the “uses of personal information” described below.)
  • The search terms you use
  • The links on which you click

Cookies: We also may collect this information through cookies, pixels, web beacons, and similar technologies (“cookies”), that work through placing a small file (like a text file or graphic) in your browser files. Cookies are used to collect information for business purposes, such as enabling essential website functions and improving the user experience. You are free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. Medtronic may use third-party tracking, advertising, and content providers to act on our behalf to track and analyze your usage of our sites and to enable certain essential website functions, such as navigation. These companies protect that data in accordance with their privacy policies. These third parties may collect, and share with us, as we may request, website usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites. To the extent the information collected on behalf of Medtronic by these third parties contains any personally identifiable information, we will protect it in accordance with this Privacy Statement. Please refer to your browser “Help” instructions to learn more about managing cookies. And see below for an explanation how to opt out of our use of cookies.

Choices about cookies and opt-out options

For more information on third-party advertising-related cookies and how to opt out of some cookies as you choose, see the descriptions and links below.

Click here to visit the Network Advertising Initiative site to set preferences and opt out of third-party targeting cookies.

Visit aboutads.info and allaboutcookies.org to find general information and opt-out.

What does Medtronic do with non-personal information?

Non-personal information is information that cannot identify you or be tied to you. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

  • Create reports for internal use to develop programs, products, services or content
  • Customize the information or services that are of interest to you
  • Share it with or sell it to third parties
  • Provide aggregated information on how visitors use our site, such as 'traffic statistics' and 'response rates,' to third parties

How does medtronic use and protect my account information? (only applicable on webpages offering user account logins)

Certain of our webpages permit you to create a user account and login to that account. The information in this section applies to those webpages:

Viewing/editing personal information: You may change the information you have provided by logging into your account and editing the information. If you are the patient, your personal information will be viewable by all persons you have invited and registered on your account (e.g., Friends and Family Members). If you are registered on a patient’s account, your personal information will be viewable by the patient as well as others registered on that account.

Storage of personal information: Medtronic may store your personal information on servers in countries where Medtronic operates, including server(s) located in the United States of America. If you choose to close your account, we will maintain copies of your information in our internal records, systems, and databases, in accordance with our data retention schedules. We will continue to treat your personal information in accordance with this Privacy Statement.

Protecting personal information: We take security seriously and take a number of steps to protect your personal information. You also play a big part in protecting the privacy of your personal information. When you create an account, we ask you to select a password that is unique to you. To protect your personal information from unwanted disclosure, you should not give your password to anyone with whom you would not share your personal information. Our website may also log you out after a period of inactivity and require you to log in again. When you are ready to leave this website, always log off and close your browser to help protect the confidentiality of your information.

Use of personal information. Given the scope and variety of Medtronic online services that allow the creation of online user accounts, Medtronic will use your personal information for purposes related to the nature of the account and to why the account was established. These uses could include but are not limited to: account creation, management, and security; password restoration and renewal; and account usage. Your use of any such accounts, and the ability of Medtronic to use your personal information, is additionally subject to the terms and conditions accessible through the account login page.

What happens if the privacy statement changes?

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.

Recent revisions to the Privacy Statement:

This Privacy Statement and the Supplemental Privacy Notice for California Residents was last reviewed on January 15, 2022. Our last significant revision occurred on January 15, 2021.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Medtronic, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Statement does not apply to any other website, even the other Medtronic websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices.

Does medtronic ever communicate directly with visitors to this website?

We may contact you periodically by email, mail, telephone, or text if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via email. The email response or confirmation may include your personal information, including personal information about your health, your name, address, etc.

Are there special rules about children's privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

What about website security?

Security is very important to us. We also understand that security is important to you. We have implemented security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. While we have implemented security measures, please keep in mind that “perfect security” does not exist on the Internet or elsewhere and no transmission of information is guaranteed to be completely secure. In particular, email sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via email.

How to contact medtronic

If you have questions or comments about this Privacy Statement, please contact us here.

State-specific privacy notices

California

Supplemental Privacy Notice for California Residents

This notice for California residents supplements the information contained in this Privacy Statement and applies solely to residents of the State of California. We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Supplemental Notice. Under the California Consumer Privacy Act (“CCPA”), you have certain rights in relation to some of your personal data, including the right to certain disclosures and explanations of rights. This section explains your rights under California law.

California "do not track" disclosures

California law (CalOPPA) requires Medtronic, plc to let you know how we respond to web browser 'Do Not Track (DNT) signals'. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor “do not track” requests at this time.

California consumer privacy act of 2018

Categories of Personal Information We Collect

Medtronic collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household (“personal information”). We may have collected the following categories of personal information from consumers through our websites, apps, services, devices, or other services within the twelve (12) months preceding the effective date of this Privacy Statement:

  • Identifiers such as
    • Name
    • Address
    • Unique personal identifier (e.g., device ID, online identifier)
    • Internet Protocol address
    • Email address
    • Telephone number
    • Account name
    • Social security number
    • Driver’s license number or
    • Other similar identifiers
  • Characteristics of protected classifications under California/federal law (e.g., age, race, sex, medical condition, etc.)
  • Medical information
  • Health insurance information
  • Financial information, including credit card numbers
  • Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)
  • Commercial information (e.g., purchase history)
  • Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)
  • Professional, employment-related, or other similar information

“Personal information” under the California Consumer Privacy Act does not include information that is

  • Publicly available from government records,
  • De-identified or aggregated consumer information,
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data, or
  • Certain personal or financial information covered under certain sector-specific privacy laws.

For additional information, please see How Does Medtronic Keep and Use Personal Information.

Categories of Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from consumers’ interactions with us, including with our devices, applications, websites, services, and representatives
  • Publicly available sources
  • Customers, including health care providers and insurance providers
  • Organizations with whom we partner to provide services to consumers

Use or Disclosure of Personal Information

In the past 12 months, we have used or disclosed the personal information we collect for our operational purposes and for one or more of the following business purposes:

  • To provide products and services to consumers
  • To respond to consumer requests
  • To improve and personalize consumer access to and experience on our website, for example, by telling consumers about new features, products, or services that may be of interest to them
  • To develop records, including records of consumers’ personal information
  • To contact consumers with information that might be of interest to them, including, to the extent permitted by law, information about clinical trials and educational and marketing communications about products and services of ours and of others
  • For analytical purposes and to research, develop, and improve programs, products, services and content
  • For activities to monitor and maintain the quality or safety of our products and services
  • For activities described to consumers when collecting their personal information or as otherwise permitted under CCPA
  • For U.S. healthcare providers, to link name, National Provider Identifier (NPI), state license number, and/or IP address to web pages they visit, for compliance, marketing, and sales activities
  • To conduct audits and perform troubleshooting activities of our websites, products, and services
  • To detect and protect against security incidents and deceptive, malicious, or fraudulent activity
  • To ensure our website, products, apps, and services function as intended, including debugging and repairing
  • To comply with a law or regulation, court order or other legal process

Please see How does Medtronic Keep and Use Personal Information in our Privacy Statement for more information.

How We Share Personal Information

Medtronic will not share consumers’ personal information with an unrelated third party without permission, except as described below. Medtronic may share personal information with any member of our corporate group, including parent companies, subsidiaries, and affiliates, and other companies in which we have an ownership or economic interest for purposes that are consistent with those identified in our Privacy Statement and this Notice. Medtronic may share or transfer personal information as part of a transaction, such as a merger or acquisition, under which a third party acquires or full or partial ownership of a Medtronic affiliate, subsidiary, or business. In the ordinary course of business, we will share some personal information with companies, such as service providers, that we hire to perform services or functions on our behalf. Some companies performing services on our behalf may collect personal information for us. In all cases in which we share consumers’ personal information with a third party vendor, we require them to keep personal information confidential, and will only allow them to keep, disclose, or use consumers’ information to provide the services we asked them to provide. We may be required to release consumers’ personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior which is harmful to other users or illegal. In addition, we may keep, disclose, and use consumers’ personal information in order to comply with U.S. FDA and other governmental guidance, directions, regulations, and laws.

De-Identification of Protected Health Information

In certain instances, we collect Protected Heath Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We may de-identify such information, meaning that you would no longer be identified as a single unique individual. We use the HIPAA Safe Harbor method or the HIPAA Expert Determination method described in 45 C.F.R. § 164.514 to de-identify protected health information regulated under HIPAA. Once we have de-identified information, it is no longer personal information and we may treat it like other non-personal information. We may sell or disclose deidentified patient information consistent with our responsibilities under HIPAA. Entities to whom we disclose de-identified information are prohibited from re-identifying or attempting to re-identify it. Anyone with whom we contract who receives any de-identified data derived from Protected Health Information is prohibited by law from attempting to re-identify that data.

Categories of Personal Information We Sell

We do not sell personal information of California consumers.

This does not include disclosures that are not a “sale” under the CCPA, including when

  • Consumers instruct us to disclose their personal information,
  • A consumer instructs us to interact with a third party that does not sell that information,
  • We use or share consumers’ personal information pursuant to a written contract with a service provider that is necessary to perform a business purpose, where our contract prevents the provider from using, keeping, or disclosing consumers’ personal information for any purpose other than the reason supplied in the contract, or
  • Consumers’ personal information is transferred as part of a transaction in which the third party assumes control of all or part of our business.

Personal Information on Minors

We do not sell personal information of California consumers, including minors.

Rights under California Law

  1. Right to Access. If you are a California consumer, you have the right to ask us to send you the following information up to two times in a twelve-month period:
    • The categories of personal data we have collected about you.
    • The categories of sources from which we collected the personal data.
    • Our business or commercial purpose for collecting personal data.
    • The categories of third parties with whom we share personal data.
    • What categories of personal data we disclose about you for business purposes.
    • What categories of personal data we sell or exchange for consideration about you.
    • The specific pieces of personal information we have collected about you.
  2. Right to Delete. If you are a California consumer, you have the right to ask us to delete the personal data about you we have collected. We may deny the request if the information is necessary to:
    • Complete a transaction, including providing a requested or reasonably anticipated good or service, or fulfill a contract between the consumer and Medtronic
    • Detect and protect against security incidents, malicious, deceptive, fraudulent, or illegal activity, or take against those responsible for such activity
    • Debug to identify and repair errors impairing intended functionality
    • Exercise free speech or another right provided for by law
    • Comply with the California Electronic Communications Privacy Act
    • Engage in research in the public interest adhering to applicable ethics and privacy laws where the consumer has provided informed consent
    • Enable solely internal uses reasonably aligned with the consumer’s expectations based on the consumer’s relationship with Medtronic
    • Comply with a legal obligation or
    • Otherwise use the information internally in a lawful manner compatible with the context in which the consumer provided the information
  3. Right to Opt-out. If a business sells personal information to third parties, California consumers have the right, at any time, to opt out of the sale or disclosure of their personal information to third parties. Medtronic does not sell personal information to third parties.

Right to non-discrimination. The CCPA grants California consumers the right not to be discriminated against for exercising your privacy rights. If you exercise your privacy rights, we will not discriminate against you, for example, by denying you access to our online services or charging you different rates or prices for the same online services, unless that difference is reasonably related to the value provided by your data.

Submitting a Request or Inquiry

For U.S. data subject rights requests contact us via email at rs.globaldataprivacyoffice@medtronic.com or call us at our toll-free number 866-639-6907.

Your request will be confirmed within 10 days of receipt and we will respond within 45 days, unless shorter periods are required by law. If we need more than 45 days, we will notify you that your request is being delayed.

We can only respond to your request if it is verifiable. This means we are obligated to take reasonable steps to verify your identity or your authorized agent’s authority and your right to access the information you request. In the process of verifying your request, we may contact you to ask for additional information that will help us do so, including government-issued IDs containing your name and address, utility bills containing that same information, and/or unique identifiers like usernames. We will only use that additional information in the verification process, and not for any other purpose. Once we have received and verified the requested information from you, we will contact you with our response to your request, including any data, if applicable. If we do not hear from you or are unable to verify your identity for the request, we will contact you to inform you that we cannot process your request because we cannot verify your identity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Privacy statement

Please read this privacy statement carefully.

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Medtronic website based in the U.S. Medtronic and some of its affiliates, including Covidien, Medtronic Minimed and our international affiliates, also operate other websites. This Privacy Statement does not apply to the other Medtronic websites. You should review the privacy statement posted on other Medtronic websites when you visit them. This website and this Privacy Statement are intended for a U.S. audience.

This Privacy Statement was last revised on March 12, 2018.  Our Privacy Statement was significantly expanded on October 31, 2001. You can read the previous version of our Privacy Statement here. In addition, we made minor revisions to the Privacy Statement in July 2008, April 2009, June 2013, September 2013, July 2014, and January 2015, but these revisions did not change the privacy principles

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Medtronic with respect to your use of this website. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this website, or by following a link from this website.

Iintroduction

The information we receive, and how we use it, depends on what you do when visiting our website. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

What is non-personal information?

Non-personal information is information we collect through this website that does not identify you as an individual person. It may include information such as the following:

  • The type of web browser software you use (for example, Internet Explorer)
  • The name of the domain from which you access the Internet
  • The Internet address of the website from which you linked directly to our website
  • The date and time you access our website
  • The geographic location of the server you use to access our website
  • Which pages you have visited on our website  (Note: U.S. healthcare providers, please see the “uses of personal information” described below.)
  • The search terms you use
  • The links on which you click
  • Personal information that has been made non-personal or anonymized (i.e., information that no longer reflects or references an individually identifiable user)

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser: If you only read or download information on our website, we do not collect or learn your name, email address, home address, or other personal information about you.

Cookies: We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. We will not allow third parties other than those companies that we hire to perform services or functions on our behalf to place cookies on our website. Please refer to your browser “Help” instructions to learn more about cookies. And see below for an explanation of our use of cookies as well as how to opt out of our use of cookies.

What does Medtronic do with non-personal information?

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

  • Create reports for internal use to develop programs, products, services or content
  • Customize the information or services that are of interest to you
  • Share it with or sell it to third parties
  • Provide aggregated information on how visitors use our site, such as 'traffic statistics' and 'response rates,' to third parties

Cookies: Medtronic may use third-party tracking and advertising providers to act on behalf of Medtronic to track and analyze your usage of our sites through the use of cookies, pixel tags/web beacons, and similar technologies. These third parties may collect, and share with us, as we may request, website usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites.

The information collected on behalf of Medtronic by these third parties does not contain your name, address, email address, or any other personally identifiable information.

California "do not track" disclosures

California law (CalOPPA) requires Medtronic, plc to let you know how we respond to web browser 'Do Not Track (DNT) signals'. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor “do not track” requests at this time.

Choices about online tracking and opt-out options

For more information on third-party advertising-related cookies and how to opt out of some cookies as you choose, see the descriptions and links below.

Click here to visit the Network Advertising Initiative site to set preferences and opt out of third-party targeting cookies.

Click here to opt out of the Google Network (Doubleclick, AdSense, Analytics).

EU visitors can find general information and opt-out resources at youronlinechoices.eu and US visitors can visit aboutads.info.

As noted above, you may also configure your own browser settings to block or manage cookies. Please refer to your browser's “Help” function.

What is personal information?

Personal information is information we collect through this website that we can use to specifically identify you, such as your:

  • Name
  • Telephone number
  • Email address
  • Medical device serial number
  • Personal health information
  • Date of birth
  • For U.S. healthcare providers, a National Provider Identifier# (NPI) and/or a state license number
  • IP (Internet Protocol) address when such address is associated to a specific user

In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an email form and you may elect to receive educational material about our products and therapies.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.

How does Medtronic keep and use personal information?

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • To respond to your requests
  • To personalize your access to our website, for example, by telling you about new features that may be of interest to you
  • To develop records, including records of your personal information
  • To contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • For analytical purposes and to research, develop and improve programs, products, services and content
  • For U.S. healthcare providers, to link your name, National Provider Identifier (NPI), state license number, and/or your IP address to web pages you visit, for compliance, marketing, and sales activities
  • To remove your personal identifiers (your name, email address, social security number, etc.). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • To enforce this Privacy Statement and other rules about your use of this website
  • To protect our rights or property
  • To protect someone's health, safety or welfare
  • To comply with a law or regulation, court order or other legal process

Does Medtronic ever share personal information with third parties?

Medtronic will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • Enforce this Privacy Statement and the other rules about your use of this website
  • Protect our rights or property
  • Protect someone's health, safety or welfare
  • Comply with a law or regulation, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personally identifiable information that you give us through this website in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

What happens if the privacy statement changes?

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.

Recent revisions to the Privacy Statement:

Our Privacy Statement was significantly expanded on October 31, 2001. In addition, we made minor revisions to the Privacy Statement in July 2008, April 2009, June 2013, September 2013, July 2014, and January 2015, but these revisions did not change the privacy principles.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Medtronic, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Statement does not apply to any other website, even the other Medtronic websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website we recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

Does Medtronic ever communicate directly with visitors to this website?

We may contact you periodically by email, mail or telephone if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via email. The email response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our emails to you will be secure from unauthorized interception.

Are there special rules about children's privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

What about website security?

Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via email

How to contact Medtronic

If you have questions or comments about this Privacy Statement, please use the Contact Us form on our website.

Privacy statement (october 31, 2001)

Please read this privacy statement carefully.

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Medtronic website. Medtronic and its affiliates also operate other websites. This Privacy Statement does not apply to the other Medtronic websites. You should review the privacy statement posted on other Medtronic websites when you visit them. This website and this Privacy Statement are intended for an U.S. audience.

This Privacy Statement was last revised on October 31, 2001. We may change this Privacy Statement at any time and for any reason. Significant changes to the Privacy Statement are discussed below in the Section called 'Changes to the Privacy Statement.' We encourage you to review this Privacy Statement each time you visit the website.

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Medtronic with respect to your use of this website. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this website, or by following a link from this website.

Introduction

The information we receive, and how we use it, depends on what you do when visiting our website. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

What is non-personal information?

Non-personal information is information we collect through this website that does not identify you as an individual person. It may include information such as the following:

  • The type of web browser software you use (for example, Netscape Navigator or Internet Explorer)
  • The name of the domain from which you access the Internet
  • The Internet address of the website from which you linked directly to our website
  • The date and time you access our website
  • Which pages you have visited on our website
  • Personal information that has been de-identified

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser: If you only read or download information on our website, we do not collect or learn your name, email address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. We will not allow third parties to place cookies on our website.

What does Medtronic do with non-personal information?

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate de-identified personal information to:

  • Create reports for internal use to develop programs, products, services or content
  • Customize the information or services that are of interest to you
  • Share it with or sell it to third parties
  • Provide aggregated 'traffic statistics' and 'response rates' to third parties

What is personal information?

Personal information is information we collect through this website that we can use to specifically identify you, such as your:

  • Name
  • Telephone number
  • Email address
  • Medical device serial number
  • Personal health information
  • Date of birth

In some places on this website you have the opportunity to send us personal information about yourself. For example, you may fill out a registration form, a survey, or an email form.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.

How does Medtronic keep and use personal information?

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • To respond to your requests
  • To personalize your access to our website, for example, by telling you about new features that may be of interest to you
  • To develop records, including records of your personal information
  • To contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • For analytical purposes and to research, develop and improve programs, products, services and content
  • To remove your personal identifiers (your name, email address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • To enforce this Privacy Statement and other rules about your use of this website
  • To protect our rights or property
  • To protect someone's health, safety or welfare
  • To comply with a law or regulation, court order or other legal process

Does Medtronic ever share personal information with third parties?

Medtronic will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • Enforce this Privacy Statement and the other rules about your use of this website
  • Protect our rights or property
  • Protect someone's health, safety or welfare
  • Comply with a law or regulation, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personally identifiable information that you give us through this website in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

What happens if the privacy statement changes?

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.

Recent revisions to the Privacy Statement:

Our Privacy Statement was significantly expanded on October 31, 2001.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Medtronic, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Statement does not apply to any other website, even the other Medtronic websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website we recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

Does Medtronic ever communicate directly with visitors to this website?

We may contact you periodically by email, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via email. The email response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our emails to you will be secure from unauthorized interception.

Are there special rules about children's privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

What about website security?

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via email

How to contact Medtronic

If you have questions or comments about this Privacy Statement, please use the Contact Us feature at the bottom of your screen.

Privacy statement (prior to october 31, 2001)

Medtronic understands that privacy is very important to you. This policy tells you how we protect and use information that we obtain through our website.

The information we receive, and how we use it, depends on what you do when visiting our website.

If you visit the site only to read or download information:

If you visit our site to read or download information, such as information about a health condition or about one of our products, we will collect and store only the following information:

  • Name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account)
  • Date and time you access our site
  • Internet address of the website from which you linked directly to our site

We will not sell, exchange or publish this information. We use this information to help us make our site more useful to visitors and to help us in our business. We may share this information with consultants that we hire to help us.

If you complete a form on our website:

You may also decide to send us information over the Internet using a form on our website. By submitting such information, you agree that Medtronic companies (including those based in the United States) may keep a record of it and may use it to respond to your request(s) and update your implant record in compliance with FDA and any other applicable requirements. You also agree that Medtronic may disclose the information to third parties, including consultants, as necessary to respond appropriately to your request(s) and to comply with FDA and any other applicable requirements.

We will not sell, exchange or publish the information you send us on one of our forms.

Your message to us over the Internet will be encrypted if your browser allows. Encryption protects the privacy of your message as it is transmitted over the Internet. However, encryption cannot guarantee your message is protected against unlawful interception.