Medtronic Patient Services

Medtronic Patient Services is here to help. We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.

Tip: Be sure to call the Patient Services area that specializes in your type of device. Scroll down on this page to find your device. That way you'll know you've located the correct telephone number and other contact information.

Heart Rhythms Patient Services

For people in the United States who have Medtronic:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor

Telephone

Questions About Your Heart Device
(800) 551-5544, x41835 (Toll free)
Monday - Friday, 8 am to 5 pm Central Time

Questions About the CareLink Network
(Monitor setup, transmission verification, troubleshooting)
(800) 929-4043 (Toll free)

Fax

(763) 367-5809

Online

Patient monitor troubleshooting: Submit a request
General questions or feedback: Contact us
Device registration (ID card): Submit updates

US Mail

Medtronic Heart Rhythm Patient Services
Mail Stop MVS 14
8200 Coral Sea St. NE
Mounds View, MN 55112

Download patient manuals in English and Spanish:

Cardiovascular Patient Services

For people in the United States who have had the following procedures:

  • Heart valve repair
  • Heart valve replacement
  • Surgical ablation
  • Catheter ablation
  • Coronary or vascular stent placement

Telephone

(877) 526-7890 (Toll free)
Monday - Friday, 7:30 am to 5 pm Central Time

Fax

(763) 526-7888

Online

General questions or feedback: Contact us
Device registration (ID card): Submit updates

US Mail

Medtronic CardioVascular
8200 Coral Sea St. NE
Mounds View, MN 55112

Neuromodulation Patient Services

For people in the United States who have Medtronic:

  • Deep brain stimulation
  • Gastric electrical stimulation for gastroparesis
  • ITB Therapy for severe spasticity
  • Neuromodulation for bladder control
  • Neuromodulation for bowel control
  • Pain therapies

Telephone

(800) 510-6735 (Toll free)
Monday - Friday, 8 am to 5 pm Central Time

Fax

763-505-8866

Online

General questions or feedback: Contact us
Device registration (ID card): Submit updates
To return a Medtronic product: Order a kit

US Mail

Medtronic Neuromodulation Patient Services
Mail Stop RCW115
7000 Central Ave NE
Minneapolis, MN 55432-3576

Medtronic Diabetes

For people who in the United States who have Medtronic:

  • Insulin pump
  • Continuous glucose monitor

Telephone

24-Hour Product Help Line
(800) 826-2099 (Toll free)

Ordering Supplies
Monday – Friday, 7 am to 4 pm, Pacific Time
(866) 948-6633 (Toll free)

Online

General questions or feedback: Contact us
Order supplies online: Set up automatic reorder reminders

US Mail

Medtronic Diabetes
c/o Customer Support
18000 Devonshire Street
Northridge, CA 91325-1219

Spine and Biologics Customer Service

For people in the United States who have been treated with Medtronic:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Infuse Bone Graft

Telephone

(800) 933-2635 (Toll free)
Monday – Friday, 7:00 am to 7:00 pm Central Time

Fax

(800) 468-9705

Online

General questions or feedback: Contact us

US Mail

Medtronic Spine and Biologics
Attention: Customer Service
2600 Sofamor Danek Dr.
Memphis, TN 38132

HEARING THERAPY PATIENT SERVICES

For people in the United States who have the following hearing loss:

  • Conductive Hearing Loss
  • Mixed Hearing Loss
  • Single-Sided Deafness

Telephone

Customer Care
(800) 874-5797 ext. 7 (Toll free)
Monday – Friday, 8 am to 5 pm, Eastern Standard Time

Online

General questions or feedback: Contact us

US Mail

Medtronic Sophono™ Hearing Therapy
c/o Customer Care
6743 Southpoint Drive North, SS-54
Jacksonville, FL, 32216 USA