Transactional information

Use the links below to go straight to the information you need.

• Medtronic e-Commerce Solutions
• Paperless Invoicing
• PEPPOL Compliance
• Product Returns
• Returns Step-By-Step
• Our Customer Promise

Medtronic E-commerce solutions

Medtronic is dedicated to building and delivering simple, but effective ecommerce solutions for our clinical customers.  We are transforming the order and invoice experience by simplifying our processes, systems and policies with two major initiatives.

• Electronic Data Interchange
• The Medtronic Connect.eStore

Electronic Data Interchange

The Electronic Data Interchange (EDI), enables customers to use their own system to place orders and receive invoices.  PEPPOL compliant, the EDI is designed to simplify the purchase-to-pay process between hospitals and Medtronic.

For more information on transacting by EDI with Medtronic, please speak to our Customer Care team.

Medtronic Connect E-Store

The Medtronic Connect E-Store is our new ecommerce solution that enables customers to access their account details online, 24 hours a day.*

The Connect E-Store has the functionality for customers to:

• Place orders
• Check pricing and availability
• View order history
• Download packing slips/delivery notes
• Download invoice copies
• Track shipments/obtain proof of delivery
• Browse our catalogue
• Receive automated alerts and daily digest report
• Product returns.

For existing users:

Don't have a Connect E-Store account?

Want to know more about Connect E-Store?

If it's the first time you're using the Connect E-Store, you'll need to request access before you'll be able to place orders.

If you are a diabetes patient please visit the Medtronic Diabetes eShop.

*Please note that while NHS customers will have full visibility of their orders via the Connect E-Store, new NHS orders cannot be placed through the eStore due to NHS procurement policy.

Paperless invoicing

Medtronic is now sending all invoices as PDFs via email. This paperless system will reduce our environmental impact and ensure you receive invoices from us quicker.

To begin receiving paperless invoices email us at paperless.eu@medtronic.com and include the following information:

• generic email address to receive your invoices (not a personal email address)
• company name
• invoice number.

Please write "Paperless" in the subject line of your email.

PEPPOL compliance

PEPPOL (Pan-European Public Procurement OnLine) is a set of technical specifications that enables the sending of electronic purchase orders, invoices and related documents in a standard format. Using PEPPOL increases efficiency and reduces cost in the procurement process.

Medtronic is fully compliant with PEPPOL standards. We are able to send and receive documents using the PEPPOL network to meet the needs of the NHS and other potential customers.

Product returns

Our goal is to provide a fast, simple and reliable service for the handling of return requests with clarity and transparency for our customers on the collection process for returned goods.

Use our compliance checklist below to see if you can return your goods to Medtronic.

Return preconditions

The following products are returnable:

• Medtronic products, consignment or direct purchases
• Products that will not expire within the next 4 months
• Products that were not made to order/custom made
• If the invoice date is not older than 180 days.

Product conditions

Products must be returned:

• Only in full & original packaging
• Only with proper transport packaging
• Not used, contaminated, tampered with or damaged
• Note that if the value of the return order is below €500 there will be no physical return collection.

For further information please see our full Terms & Conditions for Returns.

If you have questions regarding your return, please email rs.returnUKIE@medtronic.com.

If you need to return goods to Medtronic, please follow the step-by-step guide below.

Returns step-by-step

The easiest and most convenient way to complete a return is through the Connect E-Store. If you are not yet a registered user, please create an account for Connect E-Store.

Through Connect E-Store you can also track and trace orders, view order history, view and download PODs and invoices.

If you wish to manually return a product, please follow the steps below to submit a returns form via email.

Our customer promise