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Making it easier to do business with us.
Use the links below to go straight to the information you need.
Medtronic is dedicated to building and delivering simple, but effective ecommerce solutions for our clinical customers. We are transforming the order and invoice experience by simplifying our processes, systems and policies with two major initiatives.
The Electronic Data Interchange (EDI), enables customers to use their own system to place orders and receive invoices. PEPPOL compliant, the EDI is designed to simplify the purchase-to-pay process between hospitals and Medtronic.
For more information on transacting by EDI with Medtronic, please speak to our Customer Care team.
The Medtronic Connect.eStore is our new ecommerce solution that enables customers to access their account details online, 24 hours a day.*
The eStore has the functionality for customers to:
If it's the first time you're using the eStore, you'll need to request access before you'll be able to place orders.
If you are a diabetes patient please visit the Medtronic Diabetes eShop.
*Please note that while NHS customers will have full visibility of their orders via the Connect.eStore, new NHS orders cannot be placed through the eStore due to NHS procurement policy.
Medtronic is now sending all invoices as PDFs via email. This paperless system will reduce our environmental impact and ensure you receive invoices from us quicker.
To begin receiving paperless invoices email us at firstname.lastname@example.org and include the following information:
Please write "Paperless" in the subject line of your email.
PEPPOL (Pan-European Public Procurement OnLine) is a set of technical specifications that enables the sending of electronic purchase orders, invoices and related documents in a standard format. Using PEPPOL increases efficiency and reduces cost in the procurement process.
Medtronic is fully compliant with PEPPOL standards. We are able to send and receive documents using the PEPPOL network to meet the needs of the NHS and other potential customers.
Our goal is to provide a fast, simple and reliable service for the handling of return requests with clarity and transparency for our customers on the collection process for returned goods.
Use our compliance checklist below to see if you can return your goods to Medtronic.
The following products are returnable:
Products must be returned:
For further information please see our full Terms & Conditions for Returns.
If you have questions regarding your return, please email rs.returnUKIE@medtronic.com.
If you need to return goods to Medtronic, please follow the step-by-step guide below.
Fill in our Returns Form in order to request your return and provide us with the necessary details to handle your request and arrange for pick-up.
Send the filled form to our Returns mailbox via rs.returnUKIE@medtronic.com
Return requests can only be processed successfully if sent to this mailbox.
In order to process your request you might be asked to provide us with additional information e.g. send us a picture of damaged goods.
Once your request is complete and accepted, you will receive a confirmation - with a unique return order number - and packaging instructions via email. Please follow the instructions in the email and we will arrange collection of the goods from you.
Failure to follow the correct procedure may result in a delay to collection and credit.
Once the product is returned correctly, your request will be closed and you will be credited according to our terms and conditions. We will send you a credit invoice to confirm your return has been completed.
Easy to do business with
Send your order before:
Reliable supply of products*
Once your order is fully processed you will receive your products within two working days with a focus on On Time In Full.
*Where products are available in stock
Focus on speed when needed
We have the capability to expedite urgent orders for delivery within one working day.
Supporting the environment
Together we're reducing our environmental impact.
We're here to support you
Contact your local Medtronic representative with any questions.