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Transactional information

Making it easier to do business with us.

Medtronic E-commerce solutions

Medtronic is dedicated to building and delivering simple, but effective ecommerce solutions for our clinical customers.  We are transforming the order and invoice experience by simplifying our processes, systems and policies with two major initiatives.

  • Electronic Data Interchange
  • The Medtronic Connect.eStore

Electronic Data Interchange

The Electronic Data Interchange (EDI), enables customers to use their own system to place orders and receive invoices.  PEPPOL compliant, the EDI is designed to simplify the purchase-to-pay process between hospitals and Medtronic.

For more information on transacting by EDI with Medtronic, please speak to our Customer Care team.

Medtronic Connect.eStore

The Medtronic Connect.eStore is our new ecommerce solution that enables customers to access their account details online, 24 hours a day.*

The eStore has the functionality for customers to:

  • Place orders
  • Check pricing and availability
  • View order history
  • Download packing slips/delivery notes
  • Download invoice copies
  • Apply a PO to a pending order
  • Track shipments/obtain proof of delivery
  • Browse our catalogue
  • Receive automated alerts and daily digest report
  • Register devices.

If it's the first time you're using the eStore, you'll need to request access before you'll be able to place orders.

If you are a diabetes patient please visit the Medtronic Diabetes eShop.

*Please note that while NHS customers will have full visibility of their orders via the Connect.eStore, new NHS orders cannot be placed through the eStore due to NHS procurement policy.

Paperless invoicing

Medtronic is now sending all invoices as PDFs via email. This paperless system will reduce our environmental impact and ensure you receive invoices from us quicker.

To begin receiving paperless invoices email us at and include the following information:

  • generic email address to receive your invoices (not a personal email address)
  • company name
  • invoice number.

Please write "Paperless" in the subject line of your email.

PEPPOL compliance

PEPPOL (Pan-European Public Procurement OnLine) is a set of technical specifications that enables the sending of electronic purchase orders, invoices and related documents in a standard format. Using PEPPOL increases efficiency and reduces cost in the procurement process.

Medtronic is fully compliant with PEPPOL standards. We are able to send and receive documents using the PEPPOL network to meet the needs of the NHS and other potential customers.

Product returns

Our goal is to provide a fast, simple and reliable service for the handling of return requests with clarity and transparency for our customers on the collection process for returned goods.

Use our compliance checklist below to see if you can return your goods to Medtronic.

Return preconditions

The following products are returnable:

  • Medtronic direct purchased products
  • Returns can only be processed and credited if return form is completed and processed via the returns email address
  • Products that are not to expire within 4 months
  • Products that were not made to order / custom made
  • If the invoice date is not older than 180 days.

Product conditions

Products must be returned:

  • Only in full & original packaging
  • Only with proper transport packaging
  • Not used, contaminated, tampered with or damaged
  • Note that if the value of the return order is below €500 there will be no physical return collection.

For further information please see our full Terms & Conditions for Returns.

If you have questions regarding your return, please email

If you need to return goods to Medtronic, please follow the step-by-step guide below.

Returns step-by-step

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1. Complete the returns form

Fill in our Returns Form in order to request your return and provide us with the necessary details to handle your request and arrange for pick-up.

2. Send us your completed returns form

3. Provide additional information

4. We will collect the goods

5. Your account will be credited

Our customer promise

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Easy to do business with

Send your order before:

  • 11:00 MITG
  • 15:00 CVG, RTG, DIB.
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Reliable supply of products*

Once your order is fully processed you will receive your products within two working days with a focus on On Time In Full.

*Where products are available in stock


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Focus on speed when needed

We have the capability to expedite urgent orders for delivery within one working day.

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Supporting the environment

Together we're reducing our environmental impact.

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We're here to support you

Contact your local Medtronic representative with any questions.