It Takes a Village

When slowing the spread of the virus jeopardizes
the global flow of life-saving medical devices and supplies,
we work together to find solutions.

As nations worked to slow the spread of COVID-19, worldwide restrictions threatened to halt manufacturing and distribution. Raw materials and parts couldn’t move. Assembly lines couldn’t open. Products couldn’t be delivered. Looming large was the fear of a serious breakdown in the supply chain serving the global healthcare industry. From ensuring shipments of insulin to producing remote monitoring systems for hospitals and meeting the exploding demand for lifesaving ventilators, the supply chain had to stay strong. If not, lives could be lost.

Medical Essentials

When more than 48,000 suppliers across 135 countries help a company improve the health of more than two people per second, their work is more than a transaction. It’s a partnership with purpose — and thousands of individuals contribute to the effort, from suppliers to manufacturing, transportation to assembly, distribution to delivery. When these intricate, sophisticated, and complex pieces come together to create a medical device, they’re more than just parts, they’re lifesaving technologies.

All of our [supplier] partners understand what’s at stake and all of them are stepping up to help.

–Marie O’Malley, Senior Director of Supplier Outreach, Medtronic

Supply, Demand, Determination

With thousands of supply chain partners at the ready, we all braced for the challenging road ahead. Demand for ventilators rose practically overnight. So we set out to increase production. In a matter of days, we doubled capacity and introduced 24/7 operations. But as countries began closing borders, restricting imports and exports, suppliers sounded the alarms. The ramp-up was at risk.


When Lifesaving Technology Requires 1,500 Parts, 1,499 Won’t Do

The most complex Medtronic ventilator contains more than 1,500 components, including microprocessors and software to analyze dozens of patient variables. More than 100 suppliers in 14 different countries build the parts. From liquid injection molding components made by one supplier to printed circuit board assemblies built by another, each part plays a specific role in helping patients rest and breathe while their body fights infection. Access to ventilators often means the difference between life and death in COVID-19 hot spots. In India, for example, we are working with government leaders and business partners like the Tata Group to supply ventilators to some of the hardest-hit areas of the country. Our support won’t end there. We are training healthcare professionals there to properly use this advanced technology.

Our Medtronic partners worked closely and expeditiously… allowing us to continue operations and provide lifesaving products to patients.

–Jen Bolt, Senior Vice President of Global Operations for Medtronic supplier partner, Integer


Meeting the Demand for Medical Supplies — Together

COVID providers at work

Facing uncharted roadblocks, supplier companies across the globe pulled together alongside Medtronic to navigate ventilator demand. Some invested millions of dollars in new equipment and infrastructure. Many hired more employees and went to 24/7 production to make parts. The teams worked quickly to secure government permission to operate as essential businesses, unclogging transportation and trade lanes. They obtained the paperwork needed to let employees travel to work. They acquired additional new raw materials. Carriers prioritized medical product shipments and some even dedicated personnel to work exclusively with Medtronic freight. Suppliers and distributors stepped up to the challenge, as collaborations grew stronger, and barriers crumbled.

The End of the Line

Most people who contribute to making a medical device have never met a patient, but they know they’re the reason we do what we do. Dr. Kevin Clarkson of Galway University Hospitals in Ireland, where Medtronic builds ventilators, wrote a letter to Medtronic employees saying, “Having your personnel on site was critical to successfully treating our first COVID patients. We are grateful for all of your support and look forward to continuing our partnership to serve patients.”

The unrelenting need for therapies and medical devices to treat COVID-19 patients will continue into the foreseeable future. So, too, will the intricate, worldwide supply chain collaboration that’s necessary to provide lifesaving medical products. Working together we can achieve what can't be achieved alone.

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