STANDARD AND SUPPLEMENTAL WARRANTY Restorative Therapies Group Brain, Pain, and Pelvic Health

OVERVIEW

Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to U.S. Medtronic Restorative Therapy Group (RTG) product lines, which includes active implantable neuromodulation systems.

RTG WARRANTY PROCESS

Medtronic has a defined standard warranty process for RTG products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:

  • Complete, acknowledge, and email the Medtronic Standard and Supplemental Limited Warranty Claim Form to the Medtronic warranty team at rs.rtgwarranty@medtronic.com within 30 days of the replacement procedure.
  • Return the product to the Medtronic Return Product Analysis Lab within 30 days of the product replacement procedure, or as otherwise noted in the warranty card. The Medtronic Return Product Analysis Lab address is: 7000 Central Ave. NE, RCC156, Minneapolis, MN 55432.
  • Medtronic will analyze the returned product. The analysis must confirm the product was functioning outside of normal tolerances, due to a defect in material or workmanship, within the warranty period.

RTG WARRANTY TOOLS AND RESOURCES

MEDTRONIC WARRANTY TEAM

Medtronic has a dedicated Warranty Team to help answer warranty related questions/inquiries. The team can be reached via email at rs.rtgwarranty@medtronic.com or via phone at 877-359-6407.

RTG WARRANTY CLAIM FORM

Medtronic has an electronic, fillable PDF warranty form to allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.

Return Mailer Kit

Order a free kit to return explanted products to Medtronic. The kit and shipping are free of charge if the pre-applied USPS shipping label is used.

The kit you receive should be used only for a Medtronic device that has been explanted from the body. For return of RTG active implantable products, please ensure you select the “Implantable drug pump, catheter, neurostimulator, or lead(wire)” option when ordering return mailer kits.

CONTACT US

Medtronic Warranty Team

877-359-6407

rs.rtgwarranty@medtronic.com