Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to U.S. Medtronic Restorative Therapy Group (RTG) product lines, which includes active implantable neuromodulation systems.
Medtronic has a defined standard warranty process for RTG products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:
Medtronic has a dedicated Warranty Team to help answer warranty related questions/inquiries. The team can be reached via email at firstname.lastname@example.org or via phone at 877-359-6407.
Medtronic has an electronic, fillable PDF warranty form to allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.
Order a free kit to return explanted products to Medtronic. The kit and shipping are free of charge if the pre-applied USPS shipping label is used.
The kit you receive should be used only for a Medtronic device that has been explanted from the body. For return of RTG active implantable products, please ensure you select the “Implantable drug pump, catheter, neurostimulator, or lead(wire)” option when ordering return mailer kits.
Medtronic Warranty Team