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How do I fix MyCareLink™ patient monitor error code?

Alert Important Safety Information

VIDEO INSTRUCTIONS 

STEP-BY-STEP INSTRUCTIONS

If you see error code 3230, a red question mark, or error code 3248 on your MyCareLink™ patient monitor (MCLM) screen, this indicates that the reader is not communicating with the MCLM base or the reader battery has a low charge and needs to be recharged.

There are three common reasons for this issue: 

  1. The reader is not on the MCLM base and has powered off.
  2. The reader is out of range of the MCLM base. Always stay next to the MCLM base while sending a manual transmission.
  3. The reader has no battery life remaining.

To resolve error code 3230 or 3248, first confirm whether the MCLM has been plugged into an electrical outlet for at least one hour with the MCLM reader firmly on top of the base.

If the MCLM has not been plugged for an hour:

  1. Pick up the reader and re-dock it by replacing the reader firmly on the base. Confirm that the lights on the front of the reader flash and then let the battery in the reader charge for at least 1 hour.
  2. Once the reader is charged, send a manual transmission.

If the MCLM has been plugged in for at least an hour:

  1. Power down the reader to re-establish a connection to the MCLM base.
    • Place the reader back on the base. Wait a few seconds.
    • If the blue light is solid, then complete a manual transmission.
    • If the blue light is flashing, do the above steps again up to three times. If the blue light continues to flash, proceed to step 2.
  2. Lift the reader off the MCLM base, re-dock the reader firmly, and wait 20 seconds. During this 20-second period, do not touch the MCLM or reader. Next, complete a manual transmission.
    • If the lights on the front of the reader do not flash when re-docking the reader, reboot the MCLM by unplugging the power cord, wait 30 seconds, and then plug the power cord back in.
    • Wait one minute and then pick up the reader and re-dock it.
    • If the lights do not flash repeat the re-docking process two more times. If lights still do not flash, equipment replacement may be required.

If you are not able to resolve the error code following the steps above, order a replacement reader below for further assistance.

* Indicates a required field.

Please note that we cannot ship to PO Boxes. A physical address must be entered.

How long have you been using this specific monitor?

   

By submitting this form you’re indicating you reviewed the necessary troubleshooting steps and were unsuccessful in connecting your monitor. You will receive a replacement reader head in the mail in the next 7–10 business days.

MYCARELINK CONNECT™

MyCareLink Connect™ is a secure source for information about your Medtronic heart device and the remote heart monitor that transmits information to your clinic.

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Return Your MONITOR

Need to return your CareLink™ heart monitor? You can request a UPS return shipping label for your monitor or accessories.

Get More Info

NEED MORE HELP? 

Call CareLink Patient Services for monitor setup and troubleshooting questions.

1-800-929-4043, Monday–Friday
7 a.m. to 7 p.m. Central Time

24/7 virtual assistant chat

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Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.

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