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Contact & Support

How do I know my transmission was sent to my heart clinic?

Confirm Successful Transmission on your Remote Monitor 

MyCareLink Smart App

  • Access MyCareLink Smart app.
  • App screen should say “Data Sent” with a green check mark image.
  • MyCareLink Connect patient website allows patients and family members to get confirmation of a successful CareLink transmission.
My Carelink Connect (opens new window)

Image of MyCareLink screen

MyCareLink Monitor 

  • Monitor LCD screen shows green check mark image.
  • Date displayed on monitor LCD screen is last successful transmission date.

Illustration of the MyCareLink monitor

MyCareLink Relay 

  • Upon successful completion, a tone plays (two beeps) and light ring is solid green.

Image of a green ring on the MyCareLink device screen

MyCareLink Heart App

  • App screen should say “Your transmission was successful,” along with the date of the successful transmission.

       Image of a sucessful transmission screen
    • Note: It can take several hours before the transmission successful message appears. This is dependent on the cellular or wifi connection speed.

  • MyCareLink Connect patient website allows patients and family members to get confirmation of a successful CareLink transmission:
    https://www.mycarelinkconnect.com/PatientInfo/(opens new window).
  • View the My Transmission tile from main menu of MyCareLink Heart app (Core devices only, NOT ICMs).

               Image of MyCareLink home screen       Image of my transmissions icon

MYCARELINK CONNECT

MyCareLink Connect™ is a secure source for information about your Medtronic heart device and the remote heart monitor that transmit information to your clinic.

Sign IN or register (opens new window)

Return Your MONITOR

Need to return your CareLink™ heart monitor? You can request a UPS return shipping label for your monitor or accessories.

Get More Info (opens new window)

NEED MORE HELP? 

Call CareLink Patient Services for monitor setup and troubleshooting questions.

1-800-929-4043
Monday — Friday
7 a.m. to 7 p.m. Central Time

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.

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Customer Care Team

Hours: 8:00 a.m. - 8:00 p.m. EST 

 

Phone: 763-514-4000

Toll-free: 800-633-8766

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