Patient management

Managing clinic burden

Two healthcare professionals in blue scrubs and one HCP in a white coat conversing while one holds a tablet

Patient adherence matters.

Cardiac device patients who are not adherent with remote monitor transmissions will miss out on the following benefits:

  • 50% potential increase in survival rate of patients1-3
  • 35% potential reduction in ER visits4,5 
  • 18% potential reduction in length of hospital stay6

The MyCareLink Heart™ mobile app results in 94.6% patient adherence to transmission schedule compared to 77% patient adherence for bedside monitors.7

Increase clinic efficiency.

A 2019 call characterization study8 shows that 40% of device clinical call burden is due to patient calls surrounding four recurring issues. The MyCareLink Heart mobile app is the patient monitor designed to help address these four categories that drive 40% of all clinical call burden.

1. Transmission status

The MyCareLink Heart mobile app states in clear language the status of each transmission and allows patients to send a device transmission to their HCP if required.

Smartphone screen displaying messages about a transmission successfully received

2. Connectivity issues

The MyCareLink Heart mobile app allows patients the opportunity to check on their connectivity any time, day or night.

Smartphone screen displaying active connection between a heart device and the MyCareLink Heart mobile app

3. Disconnected app follow-up

The MyCareLink Heart mobile app tells patients not to disconnect but reminds them to reconnect if they do.

MyCareLink Heart mobile app notification to reconnect on a smartphone screen

4. Patient education

The MyCareLink Heart mobile app offers answers to patients’ most frequently asked questions.

MyCareLink Heart mobile patient education section on a smartphone screen

91% patient  satisfaction with the MyCareLink Heart 
mobile app9



Learn more about the app

Troubleshoot with Stay Connected

Connect patients to troubleshooting support with the Stay Connected service.

Woman smiling at computer with headset next to the Medtronic portfolio of remote monitors

Current challenges

Clinicians spend hours per week handling calls from patients on monitors due to:

  • Connectivity issues
  • Error codes
  • Remote monitor troubleshooting
  • General questions about remote monitor use:
    • “Is my heart monitor working?” 
    • "Did you get my transmission?”

Stay Connected service benefits

The Stay Connected service is designed to be every patient’s first point of contact for assistance with:

  • Remote monitor troubleshooting
  • Connectivity issues
  • Exploring new monitoring options

Providing support can help reduce the time patients spend unmonitored due to monitor issues, freeing up time for clinicians to focus on care.

Stay Connected supports you, your patients, and your clinic.

Healthcare professional in blue scrubs looking at a computer while wearing a headset

Clinic action

  • Request — call in to transfer your patient to Stay Connected or submit an online webform.
  • Troubleshoot — review confirmation email that ticket was received and a Stay Connected agent will be contacting your patient to assist.
  • Resolve — review the resolution email sent to your clinic.
Older woman wearing a white blouse sitting down while looking at her phone

Patient action

  • Request — call Stay Connected at 1-866-470-7709.
  • Troubleshoot — receive monitor troubleshooting assistance.
  • Resolve — issue resolved or new accessory or monitor ordered.

Take control of your
time by ensuring
patients remain 
monitored with the
Stay Connected

Manage your time and data

AccuRhythm™ AI algorithms for LINQ II™ ICM

The AccuRhythm AI platform is an artificial intelligence system that applies deep learning algorithms to LINQ II insertable cardiac monitor (ICM) data flowing into the CareLink™ network. The algorithms address the two most common sources of ICM false alerts — atrial fibrillation (AF) and pause.11-13

AccuRhythm AI algorithms can save clinicians approximately 319 hours of false alert review yearly for every 200 LINQ II ICM patients.*14

Graphic showing data flowing from the LINQ II ICM to a cloud representing AccuRhythm AI to the CareLink network
*The validation study performance and time study results were projected onto 16,301 LINQ II patients to calculate the time saved per year in 200 LINQ II ICM patients.

Paceart Optima™ system

The Paceart Optima system is a comprehensive clinic workflow solution used to efficiently compile and manage patients’ cardiac device data across manufacturers while improving patient care, clinic efficiency, and clinic economics.

Paceart Optima system on computer screen with dots connected to various elements involved in the workflow on blue background

Current challenges

  • The cardiac device patient population is growing, straining clinic resources.
  • Cardiac devices are producing more complex data than ever before.

Manage clinic burden with the Paceart Optima system

  • Reduce your staffing needs.
    • Compared to clinics without patient management software, Paceart Optima system clinics have:
      • 15% less time spent on remote transmission review15
      • 51 hours per week of staff time avoided on remote transmission and clinic reviews15
  • Improve patient compliance.
    • The Paceart Optima system allows you to search for “missed appointments,” as well as for “without future appointments.”

No future appointment/missed appointment report16  

Chart illustrating number of missed appointments and patients without future appointments


  • 15% increase in the volume of patients followed up16
  • 11% increase in device follow-ups16

Related pages

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Saxon LA, Hayes DL, Gilliam FR, et al. Long-term outcome after ICD and CRT implantation and influence of remote device follow-up: the ALTITUDE survival study. Circulation. December 7, 2010;122(23):2359-2367.


Varma N, Piccini JP, Snell J, Fischer A, Dalal N, Mittal S. The Relationship between Level of Adherence to Automatic Wireless Remote Monitoring and Survival in Pacemaker and Defibrillator Patients. J Am Coll Cardiol. June 23, 2015;65(24):2601-2610.


Akar JG, Bao H, Jones PW, et al. Use of Remote Monitoring is Associated with Lower Risk of Adverse Outcomes Among Patients with Implanted Cardiac Defibrillators. Circ Arrhythm Electrophysiol. October 2015;8(5):1173-1180.


Cronin EM, Ching EA, Varma N, Martin DO, Wilkoff BL, Lindsay BD. Remote monitoring of cardiovascular devices: a time and activity analysis. Heart Rhythm. December 2012;9(12):1947-1951.


Varma N. Rationale and design of a prospective study of the efficacy of a remote monitoring system used in implantable cardioverter defibrillator follow-up: the Lumos-T Reduces Routine Office Device Follow-Up Study (TRUST) study. Am Heart J. December 2007;154(6):1029-1034.


Crossley GH, Boyle A, Vitense H, Chang Y, Mead RH; CONNECT Investigators. The CONNECT (Clinical Evaluation of Remote Notification to Reduce Time to Clinical Decision) trial: the value of wireless remote monitoring with automatic clinician alerts. J Am Coll Cardiol. March 8, 2011;57(10):1181-1189.


Tarakji KG, Zaidi AM, Zweibel SL, et al. Performance of First in the World Pacemaker to Use Smart Device App for Remote Monitoring. Late-breaking clinical trial presented online at HRS 2020.


Van Heel L, Seiler A, Cirocco T, et al. Abstract 11847: Characterization of Patient Calls at Cardiac Device Clinics: Economic Implications and Opportunities for Improved Efficiency. Circulation. November 11, 2019;140:A11847.


Of patients responding to survey. MyCareLink Heart patient satisfaction. Medtronic data on file. February 2021.


Stay Connected Patient Satisfaction Rate and Resolution Rate. Medtronic data on file. May 2020.


Cheng YJ, Ousdigian KT, Koehler J, Cho YK, Kloosterman M. Innovative Artificial Intelligence Application Reduces False Pause Alerts while Maintaining Perfect True Pause Sensitivity for Insertable Cardiac Monitors. Presented at Heart Rhythm Society Conference 2021. Published online August 1, 2021.


Radtke A, Ousdigian KT, Haddad TD, Koehler JL, Colombowala IK. Artificial Intelligence Enables Dramatic Reduction of False Atrial Fibrillation Alerts from Insertable Cardiac Monitors. Presented at Heart Rhythm Society Conference 2021.


AccuRhythm Clinician Manual Supplements M015316C001 and M015314C001.


Ousdigian K, Cheng YJ, Koehler J, Radtke A, Rosemas S, Rogers J. Artificial Intelligence Dramatically Reduces Annual False Alerts from Insertable Cardiac Monitors. Presented at American Heart Association Conference, November 2021.


Seiler A, Biundo E, Di Bacco et al. Clinic Time Required for Remote and In-Person Management of Patients With Cardiac Devices: Time and Motion Workflow Evaluation. JMIR Cardio. October 15, 2021;5(2):e27720.


Clinic Case Study: CentraCare Heart & Vascular Center Case Study: A Central System for Improved Patient Care. Medtronic data on file. April 2017.