OVERVIEW
Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. Mechanical Circulatory Support (MCS) product line, which includes the HeartWare™ HVAD™ System.
MCS WARRANTY PROCESS
Medtronic has a defined standard warranty process for MCS products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:
- Submit a Medtronic Standard and Supplemental Warranty claim on the Medtronic Connect portal within 30 days of replacement procedure.
- Medtronic Connect gives you secure, 24x7 access to quickly and conveniently submit warranty claims. Request access.
- Already have a Medtronic Connect login and password? Log in to Medtronic Connect.
- Return the product to the Medtronic Return Product Analysis Lab within 30 days if the product replacement procedure. For full leads not explanted, return appropriate clinical data (i.e., device stored electrogram strips or full save-to-disk) within 30 days of the replacement procedure, showing failure of the lead to function within normal tolerances.
- The Medtronic Return Product Analysis Lab’s address is: 14400 NW 60th Ave., Miami Lakes FL, 33014.
- Medtronic will analyze the returned product and/or lead clinical data. The analysis must confirm the product was functioning outside of normal tolerances or was at the recommended replacement time within the warranty period.
MCS WARRANTY TOOLS AND RESOURCES
Medtronic Connect Warranty
Customers can use the Medtronic Connect portal to quickly and conveniently submit warranty claims, view claim status and history, and download reports.
Already have a Medtronic Connect login and password?
Medtronic also has a dedicated warranty team to help answer any warranty related questions. The team may be reached directly via email at rs.rtgwarranty@medtronic.com or via phone at 877-359-6407.
MCS WARRANTY CARDS
HeartWare HVAD system limited warranty card: This card provides Medtronic’s warranty terms and conditions for HeartWare HVAD system products.
HeartWare monitor kit limited warranty card: This card provides Medtronic’s warranty terms and conditions for HeartWare monitor kit.
HeartWare HVAD supplemental warranty: This link provides Medtronic’s supplemental warranty terms and conditions for HeartWare HVAD system products.
Device Return Status Check
Medtronic Connect portal also offers a quick and convenient way to view claim status, history and download reports.
Already have a Medtronic Connect login and password?
MCS WARRANTY CLAIM FORM
If the Medtronic Connect portal is not accessible, the following electronic warranty form will allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.
Contact Us
Medtronic Warranty Team