PRODUCT ORDERING
Get secure, 24-7 access to place orders, check price & availability, view order history, track packages, download invoice copies and delivery notes, register devices, and more.
Technical Support for Online Ordering
Email: rs.connect@medtronic.com
CUSTOMER SERVICE
You may also place an order by contacting customer service directly.
Spinal and Biologics
7:00 a.m. to 7:00 p.m. CST Monday through Friday
Phone: 1-800-933-2635
Fax: 1-800-468-9705
Email: rs.sdmrfspinalcs@medtronic.com
Midas Rex™ & PowerEase™, ENT Therapies, Neurosurgery
7:30 a.m. to 7:00 p.m. EST Monday through Friday
Phone: 1-800-874-5797
Fax: 1-800-678-3995
Email: rs.jaxcustomerservice@medtronic.com
Surgical Navigation, O-Arm™ StealthStation™ and Mazor X Stealth™ Edition
9:30 a.m. to 6:30 p.m. EST Monday through Friday
Phone: 1-877-242-9504
Fax: 720-890-3182
Email: rs.jaxigscustomerservice@medtronic.com for orders
rs.navservicesforms@medtronic.com for billing
Surgical Navigation, O-Arm™ StealthStation™, NIM™ Eclipse, Renaissance™ Guidance System, and Mazor X Stealth™ Edition
5:00 a.m. to 5:00 p.m. MST Monday through Friday
Emergency personnel after 5 p.m. & weekends
Phone: 1-800-595-9709
Email: rs.navtechsupport@medtronic.com
SERVICE & REPAIR
Midas Rex and PowerEase
8:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 1-800-335-9557
Email: rs.dfwrepairs@medtronic.com
NIM Eclipse & ENT Therapies
7:00 a.m. to 6:00 p.m. EST Monday through Friday
Phone: 1-800-874-5797
Email: rs.jaxrepairs@medtronic.com
REIMBURSEMENT SUPPORT
General Reimbursement Information
SpineLine®
7:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 866-743-1220
Physicians’ Office: SpinalCodingMD@medtronic.com
Hospital Staff: SpinalCodingHospital@medtronic.com
MEDICAL AFFAIRS
Office of Medical Affairs (Spinal and Biologics)
8:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 901-399-2044 or 800-876-3133, ext. 6044
Fax: 866-946-3873
Email: rs.msdoma@medtronic.com
MEDICAL EDUCATION
Spinal and Biologics
8:00 a.m. to 5 p.m. CST, Monday through Friday
Phone: 800-876-3133
Email: spinemeded@medtronic.com
Stealth Navigation & Imaging
8:00 a.m. to 5:00 p.m. MST, Monday through Friday
Phone: 720-890-2191
Email: rs.rtgeventssupportcenter@medtronic.com
Midas Rex Power
Email: rs.midasrexmedicaleducation@medtronic.com
CONTACT US
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