SERVICE & SUPPORT Enabling Technologies
Be confident you are getting the most from your Medtronic investment with a Service & Support plan.
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StealthStation™ Surgical Navigation System, O-arm™ Surgical Imaging System, Mazor X Stealth Edition™ Robotic Guidance System, Visualase™ MRI-Guided Laser Ablation System, Stealth Autoguide™ Robotic Guidance System.
UPTIME MEANS CONFIDENCE
CONFIDENCE MEANS BEING PREPARED
It takes time to secure funds for unexpected expenses. Be prepared with a Service & Support plan.
Mean-time-to-repair is 1 day sooner for customers with a Service & Support plan, compared to customers who need to secure funds for each repair.*
CONFIDENCE MEANS ACCURATE
First-time-fix rate of 97–98% compared to the industry standard of 77%*
CONFIDENCE MEANS CUSTOMER SATISFACTION
9 out of 10 for customer satisfaction*
CONFIDENCE
MEANS
AVAILABILITY
With over 400 focused service personnel* you can count on us to be there when you need us.*
SERVICE AND SUPPORT OFFERINGS
SURGICAL SUPPORT
You focus on the patient, while we look after the technology.
- Presurgical Planning: Ensure all the right instruments and disposables are ready for the case. Work with radiology to ensure the correct scan format is used (where applicable). Troubleshoot any communication issues between Medtronic systems and integrated third-party systems. Provide staff with in-service training and provide work-flow insights.
- Day of Surgery: Provide system set-up and functional verification. Get the scan loaded onto the system, verify the scan. Is exam merging required? Are 3D models built? If so, check them.
- During Surgery: Quickly troubleshoot and resolve equipment and instrument issues. Provide real-time guidance and training to OR staff.
- Post-Surgery: Check equipment and stow. Review case questions with OR staff.
REMOTE SUPPORT
Resolve problems faster with remote system diagnostics, detection of potential part failures of certain parts, and troubleshooting. Available on the StealthStation™ S8 System, O-arm™ O2 System, and included at no additional charge with all service plans.
PARTS, LABOR, AND TRAVEL
Responsive, high-priority-on-site services. Parts are shipped overnight, when available. Repairs are performed by certified Medtronic technicians using only Medtronic parts to ensure system integrity and patient safety. Parts, labor, and travel are included at no additional charge with all service plans.†
PLANNED MAINTENANCE INSPECTION
Be proactive with on-time planned maintenance inspections. Planned maintenance inspections are performed by certified Medtronic technicians at a time that is convenient for you. Depending on the system, planned maintenance is recommended every six months to annually. All recommended planned maintenance inspections are included at no additional charge with all service plans.
SOFTWARE UPGRADE RELEASES
Maintain the validity of your system with the latest software upgrade releases. A highly recommended addition to your Service & Support plan.
REMOTE SUPPORT RESOURCES
Now more important than ever.
These remote support tech briefs were designed with our hospital IT partners in mind
HERE FOR YOU
Medtronic offers tailored coverage options to fit your needs and budget. Your Medtronic team can help you make an informed decision with complete reports of your service and support history and needs.
MEDICAL EDUCATION & ACCREDITED COURSES
Gain access to live courses at no additional charge with most Service & Support plans.
Medtronic Academy
*
Medtronic data on file.
†
Exclusions apply. Please see Service & Support Plan Terms & Conditions for more information.