Process redesign 
and optimization

Better processes.
Sustainable results.

We help hospitals, clinics, ambulatory surgery centers (ASCs), and office-based labs (OBLs) solve key operational challenges. Together we identify, prioritize, and help you implement key process improvements — always focused on sustainable results.

Do these challenges look familiar?


Workflow inefficiencies


Staffing shortage and gaps
in cross-training


Patient engagement
and compliance

Take a self-assessment to see if PRO could be right for you

Optimize gear

With PRO,
success can mean:

  • Better patient outcomes and satisfaction
  • Clearer direction for providers and staff
  • Improved utilization of resources
  • Streamlined patient pathways from referral to follow-up
  • Maximized efficiency and cost savings
  • Improved cross-functional collaboration
  • Higher physician and staff satisfaction

Success stories

Explore some of the ways we’ve helped turn challenges into success.

Case Study 1

Improving emergency care for chest pain patients​

Read the case study

Case Study 2

Better inpatient workflow leads to faster diagnosis and treatment​​

Read the case study

Case Study 3

First case on-time starts and higher case volume help expand patient access to care​

Read the case study

How it works

We work directly with your healthcare administration leaders and care teams to assess current challenges that can be turned into opportunities.

Together, we identify, prioritize, and implement improvements to achieve sustainable results.

Project Scoping

Why it works

Collaborative problem-solving, intensive analysis, and deep expertise can help convert goals into results across any site of service, service line, disease state, or care pathway.

Uniquely, the PRO process:

  • Keeps the focus on the patient experience
  • Ensures collaborative problem-solving across the care pathway
  • Uses data to identify focus areas unique to your environment
  • Provides a plan for long-term sustainability once the improvements are implemented
Healthcare professional talking to a patient

PRO expertise

We work with healthcare organizations across any site of service, service line, disease state, or care pathway.


successful engements
50+ hospital systems 


years of process
improvement experience


customers would recommend
partnering with us

Couple working at office looking at board

PRO is a fee-based service of Medtronic Healthcare Consulting.

Based on previous PRO customer engagement results. Results may vary. Medtronic does not make any representations or warranties in connection with these results. 

Based on a score of 7 out of 10 or higher on process redesign and optimization post-engagement surveys