PRO Clinic Staff Self-Assessment

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Workflow inefficiencies

Patient follow-up and questions often seem to take longer than needed.

Integrating telemedicine into our clinic is a challenge.

Lack of standard work practices and/or protocols often lead to inefficiencies and delays.

Breakdown in communication and/or lack of consistent processes often lead to inconsistent results.

There is often a backlog of patients waiting to be scheduled for their appointment.

Staffing shortage and lack of cross-training

Staff resources are often over- or underutilized, inhibiting optimal clinical capacity and patient access.

Lack of clarity on staff roles and responsibilities causes confusion and/or work not getting done on time.

Knowledge barriers inhibit effective staff coverage and training.

Staffing models are not adaptable to changing capacity needs.

Workflow inefficiencies and staff interruptions contribute to delays throughout the day, often leading to long workdays and staff overtime.

Patient engagement and compliance

Staff and/or patients often seem confused about post-procedure patient management protocols and instructions.

Missed appointments and poor patient compliance with pre-procedure care instructions continues to be a concern.

Lack of consistent patient communication/education is negatively impacting the overall patient experience.

I would like to speak with a Medtronic healthcare optimization consultant to learn more.

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Process redesign and optimization Healthcare consulting