FAQ Percutaneous Tibial Neuromodulation (PTNM)

FREQUENTLY ASKED QUESTIONS ABOUT THE NURO SYSTEM

Click the FAQ category that corresponds to your question:

DELIVERING THERAPY AND USING NURO

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TROUBLESHOOTING

My NURO device won’t start a session when I press the START button.

Check your battery level. If there is not sufficient battery power to last for a 30-minute session, the NURO device will not start. Charging the NURO device for 15 minutes will provide enough power for one 30-minute session. A fully charged battery will provide up to 15 therapy sessions.

My device doesn’t work, what do I do?

Contact customer support.

STARTING THERAPY

DELIVERING THERAPY

ORDERING A NURO DEVICE

BATTERY


MANAGING DEVICES RECEIVED PRIOR TO NOVEMBER 2018

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Using the NURO Online Portal

Please note, if you received your device after November 2018, you do not need to use the NURO portal. Please visit Medtronic Connect to order therapy session kits for your NURO system.

How do I access the NURO portal?

Click here to log in.

I forgot my user name or password. How do I reset my password?

Your user name is the email address you used to request access. You can reset your password here.

How do I order an additional wall charger and USB cable?

You can order these supplemental items from the My Devices page on the NURO website.

Can I order therapy sessions without the kit?

No. Therapy sessions are offered as part of the therapy package.

How do I return my NURO device?

Log into your account and click on "Order History." Click on the order number for the NURO device and on the order detail page you can access the return form. Go to Order History. Refer to the product placement agreement for terms.

Can I return therapy packages for credit?

Purchases of therapy packages are final. Refer to the terms of sale that appear when you place an order for a therapy session package.

Is there a way to adjust amplitude mid-session?

No. The stimulation is adjustable only during Stimulation Level Adjust Mode. Stimulation is not adjustable during Therapy Mode.

How do I stop a session once it has started?

Hold the Power button for 2 seconds or disconnect the clip from the needle to stop a session.

Can I resume a session if I stop it before completion?

No. The number of available sessions will be reduced by one after you start a session, even if you stop the session before completion.

ACTIVATING YOUR NURO DEVICE

LOADING AND TRANSFERRING THERAPY SESSIONS

MANAGING YOUR ACCOUNT AND ORDERS

TROUBLESHOOTING