Using InterVIEW^® on your own device

The InterVIEW app was tested for use on iOS 15. Earlier versions of iOS have not been fully tested for use with InterVIEW.

The InterVIEW app has been tested for use on the following devices:

• iPhone^® 11
• iPhone 12 Pro Max
• iPhone SE
• iPad mini^® — 5^th generation
• iPad Pro^® 11 — 2^nd generation
• iPad Air^® — 4^th generation

The InterVIEW app was tested for use on Android 10, and 11. Earlier versions of Android have not been fully tested for use with InterVIEW.

The InterVIEW app has been tested for use on the following devices:

• Google Pixel^™ 4a
• Samsung Galaxy^® A21
• Samsung Galaxy S9+
• Samsung Galaxy S20 FE
• Samsung Galaxy S21 5G

There are a few steps to set up InterVIEW. When you download and open InterVIEW on your device, you must enter an 8-digit activation code. Next, you create a 4-digit PIN for logging in. Finally, you must read and accept the terms of use and privacy agreement. After that, the Dashboard opens. This is where you navigate through the app and complete your first Health Check.

The introductory email from Medtronic Care Management Services has the activation code. If you need a new code, open the app and tap “Let’s Get Started!” Next, tap “Resend Verification Code.” You need to enter your email address to receive the new code. This email must match the email used by your healthcare team when they enrolled you in the program.

After InterVIEW is installed, tap Menu on the main screen. Tap Settings on the menu. Under Help, you can find the InterVIEW User Guide. The User Guide tells you how to find health monitoring device instructions in the app. 

You can use the following devices with InterVIEW:

• Fora TN’G^® Scale 550
• Nonin^® 3230 Pulse Oximeter
• A&D^® Blood Pressure Cuff
• Accu-Chek^® Guide and Guide Me^® Glucose Meters
• Contour^® Next ONE Glucose Meter
• iHealth^® Pulse Oximeter
• iHealth Weight Scale

Some models may not work with InterVIEW. Call Medtronic Care Management support at 1-888-243-8881 if you have questions about device compatibility.

Yes. If your provider ordered health monitoring devices for you to use with InterVIEW, they should arrive in a few days. In the meantime, you can enter your readings manually. You can also skip the readings for now.

InterVIEW uses these features on your smartphone or tablet to help run the app. For example, it needs your location to use Bluetooth, which is how your health monitoring device communicates with the app. It uses the camera and microphone for video visits with your healthcare team. InterVIEW does not use these features for anything outside of the app.

You must wait to log in again. How long to wait depends on how many times you tried to log in. Usually, the wait lasts a few seconds. If you continue to have trouble logging in, try using Forgot your PIN?

Tap on Menu in the app, then Settings. Under Settings, tap Preferences. Tap on the ON/OFF button next to the Spoken Health Check until OFF is highlighted.

InterVIEW times out after about 15 minutes of no activity. You will need to log in to InterVIEW for each use. Be sure to log out when done, as well.

If your Health Check is interrupted, InterVIEW saves your answers for up to 12 hours. If you start your Health Check again within 12 hours, you pick up where you left off. If you wait for more than 12 hours to get back to your Health Check, you will have to start at the beginning.

If you can see a video screen, but no picture or sound from your healthcare team, try waiting a few seconds. If you wait and still can’t see anybody, disconnect the call so your healthcare team can try again.

Yes, you can. Ask your healthcare team how you can do this. Next time they make a video call, they can invite whoever you want to join in the visit.

Begin by checking the batteries in the device. If the device does not turn on, it might be time to replace the batteries. Follow the manufacturer’s instructions for steps on how to replace the batteries.

If you’re not using carpet cups, use the scale on a hard, flat surface. Only use the scale on carpet with carpet cups. The reading may be off by several pounds if used on carpet without carpet cups.

Yes. You must stay on the scale until your weight flashes on the scale display. It should only take a few seconds, however. When that happens, you can step off the scale and send your weight reading to InterVIEW.

The device needs to be within 15 feet of your smartphone or tablet to be able to sync with it and send readings.

Yes, you can. If you are traveling with the Bluetooth scale, it’s a good idea to remove the batteries during travel. (You can, for example, take the batteries out and tape them to the scale.)

Standard data plan rates apply when using InterVIEW on a mobile device. Data use could be as low as 20 to 30 MB per month. If you regularly watch educational videos and engage in video visits with your healthcare team, it could be as high as 1 GB or more a month.

When there is an update, it will be available through the Apple^® App Store^® and Google Play^® Store. Notice of the update will be through the app store. It is recommended that you update the application over WiFi.