Medtronic Patient Services

MEDTRONIC PATIENT SERVICES IS HERE TO HELP

We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.

PRODUCT RETURNS AND REPLACEMENTS

A Medtronic device that has been explanted from the body needs to be returned in a biohazard container. Devices used outside of your body, such as programmers and insulin pumps, can be shipped in any type of container. On the Product Returns and Replacements page you will find information about shipping your device.

HELP WITH YOUR DEVICE OR THERAPY

It is important to call the Patient Services area that specializes in your type of device. Select the group below to view the support information for your type of device.


CARDIOVASCULAR PATIENT SERVICES

For people in the United States who have had the following procedures:

  • Heart valve repair
  • Heart valve replacement
  • Surgical ablation
  • Catheter ablation
  • Coronary or vascular stent placement

TELEPHONE

(877) 526-7890 (Toll free)
Monday - Friday, 7:30 am to 5 pm Central Time

ONLINE

General questions or feedback: Contact us
Device registration (ID card): Submit updates


DIABETES customer support center

For people who in the United States who have Medtronic:

  • Insulin pump
  • Continuous glucose monitor

TELEPHONE

24-Hour Product Technical Support
(800) 646-4633 option 1 (Toll free)

Ordering Supplies
Monday – Friday, 8 am to 6 pm, Central Time
(800) 646-4633 option 2 (Toll free)

Pump and Continuous Glucose Monitors Sales
Monday – Friday, 8 am to 6 pm, Central Time
(800) 646-4633 option 3 (Toll free)

Billing, Payment, and Returns
Monday – Friday, 8 am to 6 pm, Central Time
(800) 646-4633 option 4 (Toll free)

ONLINE

General questions or feedback: Contact us
Order supplies online: Set up automatic reorder reminders


HEARING THERAPY PATIENT SERVICES

For people in the United States who have the following hearing loss:

  • Conductive Hearing Loss
  • Mixed Hearing Loss
  • Single-Sided Deafness

TELEPHONE

Customer Care
(800) 874-5797 ext. 7 (Toll free)
Monday – Friday, 8 am to 5 pm, Eastern Standard Time

ONLINE

General questions or feedback: Email


HEART RHYTHM Heart failure PATIENT SERVICES

For people in the United States who have Medtronic:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor

Download patient manuals in English and Spanish:


TELEPHONE

Questions About Your Heart Device
(800) 551-5544, x41835 (Toll free)
Monday - Friday, 8 am to 5 pm Central Time

Questions About the CareLink Network
(Monitor setup, transmission verification, troubleshooting)
(800) 929-4043 (Toll free)

ONLINE

Patient monitor troubleshooting: Submit a request
General questions or feedback: Contact us
Device registration (ID card): Submit updates


Medtronic Care Management Services Support

For people in the United States who are enrolled in a Medtronic Care Management Services remote patient monitoring program.

TELEPHONE

Support Center
(888) 243-8881 (Toll free)
Monday – Sunday, 7 am to 7 pm Central Time

EMAIL

Client Care support: clientcare@medtronic.com
General questions or feedback: rs.mcms@medtronic.com


NEUROSTIMULATION AND DRUG PUMP PATIENT SERVICES

For people in the United States who have Medtronic:

  • Bladder control therapy
  • Bowel control therapy
  • Deep brain stimulation (DBS Therapy)
  • Drug pump (targeted drug delivery) for chronic pain, cancer pain, or severe spasticity (ITB Therapy)
  • Gastric electrical stimulation for gastroparesis
  • Spinal cord stimulation for chronic pain

View information and resources about living with these therapies:

TELEPHONE

(800) 510-6735 (Toll free)
Monday - Friday, 8 am to 5 pm Central Time

ONLINE

General questions or feedback: Contact us
Device registration (ID card): Submit updates


SPINE AND BIOLOGICS CUSTOMER SERVICE

For people in the United States who have been treated with Medtronic:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Infuse Bone Graft

TELEPHONE

(800) 933-2635 (Toll free)
Monday – Friday, 7:00 am to 7:00 pm Central Time

ONLINE

General questions or feedback: Contact us