Medtronic Patient services

Medtronic patient services is here to help

We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.

Product returns and replacements

A Medtronic device that has been explanted from the body needs to be returned in a biohazard container. Devices used outside of your body, such as remote monitors, programmers, and insulin pumps, can be shipped in any type of container. On the Product Returns and Replacements page you will find information about shipping your device.

View shipping information

Help with your device or therapy

It is important to call the patient services area that specializes in your type of device. Select the group below to view the support information for your type of device.

Cardiac rhythm management

For people in the United States who have a Medtronic:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor

Download patient manuals in English and Spanish:

24/7 chat

Patient and technical services virtual assistant

Launch chat

Online

Self-help: help.medtronic.com
CareLink remote monitor returns: View instructions.
CareLink remote monitor troubleshooting: Submit a request.
General questions or feedback: Contact us.
Device registration (ID card): Submit updates.

Telephone

Questions about your heart device
800-551-5544 (Toll free)
Monday–Friday, 7 a.m. to 5 p.m. Central time

Questions about the CareLink™ network
(Monitor setup, transmission verification, troubleshooting)
800-929-4043 (Toll free)
Monday–Friday, 7 a.m. to 7 p.m. Central time

Cardiovascular

For people in the United States who have had the following procedures:

  • Heart valve repair
  • Heart valve replacement
  • Surgical ablation
  • Catheter ablation
  • Coronary or vascular stent placement

24/7 chat

Patient and technical services virtual assistant

Launch chat

Online

Self-help: help.medtronic.com
General questions or feedback: Contact us.
Device registration (ID card): Submit updates.

Telephone

877-526-7890 (Toll free)
Monday–Friday, 8:00 a.m. to 5 p.m. Central time

Diabetes

For people in the United States who have a Medtronic:

  • Insulin pump
  • Continuous glucose monitor

Telephone

24-Hour product technical support
800-646-4633 option 1 (Toll free)

Ordering supplies
Monday–Friday, 8 a.m. to 6 p.m. Central time
800-646-4633 option 2 (Toll free)

Pump and continuous glucose monitors sales
Monday–Friday, 8 a.m. to 6 p.m., Central time
800-646-4633 option 3 (Toll free)

Billing, payment, and returns
Monday–Friday, 8 a.m. to 6 p.m., Central time
800-646-4633 option 4 (Toll free)

Online

General questions or feedback: Contact us.
Order supplies online: Set up automatic reorder reminders.

Hearing therapy

For people in the United States who have the following hearing loss:

  • Conductive hearing loss
  • Mixed hearing loss
  • Single-sided deafness

Telephone

Customer care
800-874-5797 ext. 7 (Toll free)
Monday–Friday, 8 a.m. to 5 p.m., Eastern Standard Time

Online

General questions or feedback: Email

Medtronic Care Management Services

For people in the United States who are enrolled in a Medtronic Care Management Services remote patient monitoring program.

Telephone

Support center
888-243-8881 (Toll free)
Monday–Sunday, 7 a.m. to 7 p.m. Central time

Neurostimulation and drug pump

For people in the United States who have Medtronic:

  • Bladder control therapy
  • Bowel control therapy
  • Deep brain stimulation (DBS therapy)
  • Drug pump (targeted drug delivery) for chronic pain, cancer pain, or severe spasticity (ITB therapy)
  • Gastric electrical stimulation for gastroparesis
  • Spinal cord stimulation for chronic pain

View information and resources about living with these therapies:

Telephone

800-510-6735 (Toll free)
Monday–Friday, 8 a.m. to 5 p.m. Central time

Online

General questions or feedback: Contact us.
Device registration (ID card): Submit updates.

Spine and biologics

For people in the United States who have been treated with Medtronic:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Infuse™ bone graft

Telephone

800-933-2635 (Toll free)
Monday–Friday, 7:00 a.m. to 7:00 p.m. Central Time

Online

General questions or feedback: Contact us.