PRODUCT RETURNS AND REPLACEMENTS PATIENT SERVICES

RETURNING PRODUCT AND/OR REQUESTING A REPLACEMENT DEVICE

Choose one of the options below to view information about returning a Medtronic product and/or requesting a replacement device.

I need to return an explanted product

I need to replace or return an external device (e.g. programmer, insulin pump) or new product

RETURNING AN EXPLANTED PRODUCT

A device that has been removed from within the body must be shipped to Medtronic in a biohazard container. Medtronic will send you a biohazard return kit and instructions for shipping the device. The kit and shipping are free of charge if the pre-applied USPS shipping label is used.

Examples of explanted products include:

  • Implantable drug pump used for pain
  • Catheter
  • Neurostimulator
  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor
  • Lead

RETURNING OR REPLACING AN EXTERNAL OR NEW DEVICE

Contact Patient or Customer Services to request authorization to ship your device. Depending on the type of device you are returning, you will receive either a prepaid shipping label or a FedEx box with a label for returning your device.

It is important to contact the Patient or Customer Services area that specializes in your type of device. Select the group below to find contact information.


DIABETES customer support center

For devices such as:

  • Insulin pump
  • Continuous glucose monitor

Returns Department
(800) 646-4633 option 4 (Toll free)
Monday – Friday, 8 a.m. to 6 p.m., Central Time

 

HEARING THERAPY PATIENT SERVICES

For hearing loss devices:

  • Conductive Hearing Loss
  • Mixed Hearing Loss
  • Single-Sided Deafness

(800) 874-5797 ext. 3 (Toll free)
Monday – Friday, 8 a.m. to 5 p.m., Eastern Standard Time

Email

HEART RHYTHM Heart Failure PATIENT SERVICES

For CRHF devices:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor
  • Lead
  • Catheter

(800) 551-5544, x41835 (Toll free)
Monday – Friday, 8 a.m. to 5 p.m. Central Time

neuroSTIMULATION AND DRUG PUMP PATIENT SERVICES

For devices used for:

  • Bladder control therapy
  • Bowel control therapy
  • Deep brain stimulation
  • Gastric electrical stimulation for gastroparesis
  • ITB Therapy for severe spasticity
  • Spinal cord stimulation for chronic pain
  • Targeted drug delivery for chronic pain
  • Targeted drug delivery for cancer pain

(800) 510-6735 (Toll free)
Monday – Friday, 8 a.m. to 5 p.m. Central Time

SPINE AND BIOLOGICS CUSTOMER SERVICE

For devices such as:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Infuse Bone Graft

(800) 933-2635 (Toll free)
Monday – Friday, 7:00 a.m. to 7:00 p.m. Central Time