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Stay Connected and Get Connected Services

Medtronic CareLink™ Network Stay Connected Service

Stay Connected is your first point of contact for assistance and can help resolve troubleshooting issues you may experience with your remote monitor.

The Stay Connected team can:

  • Help troubleshoot your monitor or fix connectivity issues
  • Explain monitor error codes
  • Walk you through remote monitor options if you want to switch out your current monitor or simply need a new one
  • Help you upgrade to an app-based monitor

Contact Stay Connected

Hours of operation
7 a.m.–7 p.m. CT.

Medtronic remote monitors on white background with blue circle

Step 1: Request
Call a Stay Connected agent for assistance.

Step 2: Troubleshoot
A Stay Connected agent will address monitor concerns you may be experiencing.

Step 3: Resolve
A Stay Connected agent will ensure your monitor issue is resolved. If your clinic needs to be involved to address the issue, the Stay Connected team will contact them.

Medtronic CareLink Network Get Connected Service

Helping you choose the right remote monitor for your lifestyle.

Get Connected agents can help you get set up with remote monitoring.

The Get Connected team can:

  • Answer questions about remote monitoring
  • Discuss remote monitor options
  • Order your remote monitor and help you with setup
  • Help you send device information to your clinic for the first time

Note: Your clinic will tell you if you should expect a call from a Get Connected agent. Not all clinics are enrolled in the Get Connected service.

Get set up with your remote monitor

Hours of operation
7 a.m.–7 p.m. CT.

Get Connected service phone number displayed on a cellphone

Patient resources

Questions about your monitor:
Medtronic Stay Connected
7 a.m.–7 p.m. CT

U.S. mail:
Medtronic Heart Rhythm Patient Services
Mail Stop MVC 31
8200 Coral Sea St. NE
Mounds View, MN 55112

MyCareLink Connect website:
for Medtronic implanted heart devices

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.