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medtronic monitor upgrade program

MyCareLink™ Monitor and CareLink™ 2490 Monitor
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MyCareLink Monitor

Program Overview

Telephone companies are updating their cellular networks, which your MyCareLink monitor relies on to send your implanted heart device data to your clinic. To ensure your monitor is compatible with these updated networks, Medtronic is providing a free USB Cellular Stick to connect to your monitor, allowing you to continue sending your implanted heart device data to your clinic. This upgrade does not affect the normal operation of your implanted heart device.

MyCareLink Monitor and the USB stick

Your Upgrade Package

In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:

  • Program Description
  • Step-by-Step Instructions
  • Patient Manual
  • USB Cellular Stick
  • Yellow Tool
Illustration of package contents: instructions, manual, USB, yellow tool

USB Cellular Stick Setup Video

USB Cellular Stick and MyCareLink Monitor Setup Instructions

Watch this video for detailed instructions to set up your MyCareLink monitor and USB Cellular Stick.
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FREQUENTLY ASKED QUESTIONS — MYCARELINK MONITOR

  1. What action do I need to take?
  2. Will I lose my connection right now?
  3. When do I need to take action?
  4. Do I need to contact my clinic? Does my clinic know I am updating my monitor?
  5. How do I know I set up my monitor and USB Cellular Stick correctly?
  6. What do I do after I have connected my new USB Cellular Stick?
  7. Whom should I call for additional questions?

1. What action do I need to take?

Once you have received your free USB Cellular Stick, connect the USB Cellular Stick to your MyCareLink monitor. Follow the directions included in the package for step-by-step instructions.

2. Will I lose my connection right now?

No, we do not expect you to lose your connection before receiving the free USB Cellular Stick. You may lose connection in the future if you do not connect the USB Cellular Stick to your monitor once you receive it in the mail.

3. When do I need to take action?

You should connect your free USB Cellular Stick to your MyCareLink monitor right when you receive the package in the mail to ensure you remain connected. Please note, your free USB Cellular Stick must remain connected to your monitor at all times to maintain connectivity.

4. Do I need to contact my clinic? Does my clinic know I am updating my monitor?

You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program.

5. How do I know I set up my monitor and USB Cellular Stick correctly?

Your MyCareLink monitor should look like the image. The cell signal icon may show that you are connected to a 2G, 3G, or 4G network. You will also see an icon of the free USB Cellular Stick with a green check mark.

Diagram depicting correct setup of the MyCareLink and the USB stick provided

6. What do I do after I have connected my new USB Cellular Stick?

No action is needed after you have connected the USB Cellular Stick to your MyCareLink monitor. After connecting your USB Cellular Stick, be sure to keep it connected at all times.

7. Whom should I call for additional questions?

For additional questions, please call Medtronic Stay Connected at 1-866-233-2795.

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CareLink 2490 Monitor

Program Overview

Telephone companies are updating their cellular networks, which your CareLink 2490 monitor and attached WireX accessory rely on to send your implanted heart device data to your clinic. To ensure your monitor is compatible with these updated networks, Medtronic is providing a free telephone cord to connect to your monitor. This upgrade does not affect the normal operation of your implanted heart device.

Image of the CareLink 2490 monitor and phone cord needed for upgrade

Your Upgrade Package

In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:

  • Program Description
  • Step-by-Step Instructions
  • Telephone Cord
Illustration showing contents of package for the 2490 monitor

Home Telephone Setup Video

CareLink 2490 Setup Video

Watch this video for detailed instructions on how to set up your CareLink 2490 monitor and telephone cord.
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FREQUENTLY ASKED QUESTIONS — CARELINK 2490 MONITOR

  1. How do I know if I have an active phone line?
  2. What if I don't have an active phone line?
  3. What action do I need to take with my CareLink 2490 monitor?
  4. What do I do with the WireX accessory?
  5. Will I lose my connection with my CareLink 2490 monitor right now?
  6. When do I need to take action with my CareLink 2490 monitor?
  7. Do I need to contact my clinic? Does my clinic know I am updating my CareLink 2490 monitor?
  8. How do I know I set up my monitor and telephone cord correctly?
  9. What do I do if I have DSL phone service? 
  10. What do I do after I have connected my monitor to the telephone jack?
  11. Whom should I call for additional questions about my CareLink 2490 monitor?

1. How do I know if I have an active phone line?

If you have telephone service through a local phone company or your cable TV company, your phone line will work with your monitor.

2. What if I don’t have an active phone line?

Call Medtronic Stay Connected toll-free at 1-866-237-1213.

3. What action do I need to take with my CareLink 2490 monitor?

Once you have received a telephone cord from Medtronic, disconnect the WireX accessory and connect your CareLink 2490 monitor to a telephone jack. Use the telephone cord included in the package to connect the monitor to a working telephone jack.

4. What do I do with the WireX accessory?

Please recycle your WireX accessory locally.

5. Will I lose my connection with my CareLink 2490 monitor right now?

No, we do not expect you to lose your connection before receiving the free telephone cord. You may lose connection in the future if you do not connect the telephone cord to your monitor once you receive it in the mail.

6. When do I need to take action with my CareLink 2490 monitor?

You should connect your CareLink 2490 monitor to your telephone jack right when you receive the package in the mail to ensure you remain connected.

7. Do I need to contact my clinic? Does my clinic know I am updating my CareLink 2490 monitor?

You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program.

Image depicting the correct setup with the 2490 CareLink Home Monitor and telephone

Setup complete image

8. How do I know I set up my monitor and free telephone cord correctly?

Your CareLink 2490 monitor should look like the image.

To test your connection:

1. Press and hold the Start/Stop or Power button.
2. The Power Status and Reading Status will flash a green light for 10 seconds.
3. The monitor light will jump to the Telephone Line Status section.
4. Release the Start/Stop or Power button when you see this.
5. Your monitor will dial out to test the connection.
6. When you see the bulls-eye light up, you have successfully connected.

Diagram showing correct setup with CareLink 2490 monitor, DSL filter, and telephone jack

9. What do I do if I have DSL phone service?

You will need to insert a DSL filter into the telephone jack and connect the telephone cord from the monitor into the DSL filter. If you do not have a DSL filter, you may call Medtronic Stay Connected at 1-866-237-1213.

10. What do I do after I have connected my monitor to the telephone jack?

No action is needed.

11. Whom should I call for additional questions about my CareLink 2490 monitor?

For additional questions, please call Medtronic Stay Connected service at 1-866-237-1213.

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Additional resources

Image of MyCareLink monitor small in right bottom corner on a light blue background

Questions about Your MyCareLink Monitor?

Medtronic Stay Connected
1-866-233-2795
Monday–Friday
7 a.m. to 7 p.m. Central Time
(Monitor setup and
troubleshooting)

Image of small CareLnk 2490 monitor in bottom right corner on a medium blue background

Questions about Your CareLink 2490 Monitor?

Medtronic Stay Connected
1-866-237-1213
Monday–Friday
7 a.m. to 7 p.m. Central Time
(Monitor setup and troubleshooting)

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