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Telephone companies are updating their cellular networks, which your MyCareLink monitor relies on to send your implanted heart device data to your clinic. To ensure your monitor is compatible with these updated networks, Medtronic is providing a free USB Cellular Stick to connect to your monitor, allowing you to continue sending your implanted heart device data to your clinic.* This upgrade does not affect the normal operation of your implanted heart device. Proceed with upcoming transmissions as planned until you receive your free USB Cellular Stick.
In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:
Watch this video for detailed instructions to set up your MyCareLink monitor and USB Cellular Stick.
USB Cellular Stick Setup Video
Once you have received your free USB Cellular Stick, connect the USB Cellular Stick to your MyCareLink monitor. Follow the directions included in the package for step-by-step instructions. This upgrade does not affect the normal operation of your implanted heart device.
You should connect your free USB Cellular Stick to your MyCareLink monitor right when you receive the package in the mail to ensure you remain connected. Please note, your free USB Cellular Stick must remain connected to your monitor at all times to maintain connectivity.
No action is needed after you have connected the USB Cellular Stick to your MyCareLink monitor. After connecting your USB Cellular Stick, be sure to keep it connected at all times. This upgrade does not affect the normal operation of your implanted heart device.
Telephone companies are updating their cellular networks, which your CareLink 2490 monitor and attached WireX accessory rely on to send your implanted heart device data to your clinic. To ensure your monitor is compatible with these updated networks, Medtronic is providing a free telephone cord to connect to your monitor.* You may use the free telephone cord or an extra telephone cord you have in your home. This upgrade does not affect the normal operation of your implanted heart device. Proceed with upcoming transmissions as planned until you receive your free telephone cord.
In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:
Watch this video for detailed instructions on how to set up your CareLink 2490 monitor and telephone cord.
CareLink 2490 Setup Video
Once you have received a telephone cord from Medtronic, disconnect the WireX accessory and connect your CareLink 2490 monitor to a telephone jack. Use the telephone cord in this package or one you already have at your home to connect the monitor to a working telephone jack, then test your connection. Once you have completed these steps and tested your connection, no further action is needed.
No, we do not expect you to lose your connection before receiving the free telephone cord. You may lose connection in the future if you do not connect the telephone cord to your monitor and test your connection once you receive it in the mail.
1. Press and hold the Start/Stop or Power button. Continue holding the Start/Stop or Power button until you reach Step 4.
2. The Power Status and Reading Status will flash a green light for 10 seconds.
3. The monitor light will jump to the Telephone Line Status section.
4. Release the Start/Stop or Power button when you see this.
5. Your monitor will dial out to test the connection.
6. When you see the bullseye light up, you have successfully connected.
After you have connected your monitor to the telephone jack, you will need to test your connection. After you follow the test your connection instructions and see the bullseye light up, no further action is needed. Your monitor will continue normal operation.
Medtronic Stay Connected
1-866-233-2795
Monday–Friday
7 a.m. to 7 p.m. CT
(Monitor setup and troubleshooting)
Medtronic Stay Connected
1-866-237-1213
Monday–Friday
7 a.m. to 7 p.m. CT
(Monitor setup and troubleshooting)
* The Monitor Upgrade Program is only for select patients that have been previously identified based upon their monitor age and clinic association.
Medtronic Monitor Upgrade Program Messaging Terms
1. To ensure Medtronic patients with implanted heart devices remain connected to their clinics as telephone companies update their cellular networks, we will be sending messages to patients to remind them to connect their free monitor upgrade pieces they will be receiving in the mail.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at rs.homemonitors@medtronic.com or 1-866-470-7709.
4. Carriers are not liable for delayed or undelivered messages.
5. This short code program is free to end users.
6. If you have any questions regarding privacy, please read our privacy policy.