MyCareLink Smart™ Monitor
When a system message occurs with the MyCareLink Smart monitor, the display screen provides a four-digit code, along with a graphic to help you resolve the issue.
These system messages indicate what action needs to be taken. The system messages do not refer to your implanted heart device.
Cause
Batteries need replacement. When this system message displays, there is not enough power in the batteries to complete a transmission.
Action
Replace the batteries in the reader.
Cause
No Wi-Fi or cellular connection.
Action
- Ensure connectivity (Wi-Fi or cellular).
- Move to a place where Wi-Fi or cellular signal is available.
Cause
Reading device interrupted.
Action
- Reattempt the interrogation.
- Try to avoid interrogation interruptions by accidentally pressing buttons on your smart device. The reader head may be interrupted if you answer calls or text messages, or change to a different app.
3314: System message
Transmitting information
Cause
The reader you are attempting to use is different from the one you used for your last transmission. This can happen when:
- You’re using a new reader.
- Two people in the same household are using the app with two different readers.
Action
- Ensure the reader is powered on.
- Select the serial number of the reader you are attempting to use and, if necessary, pair it with the application.
3314: System message
Transmitting information
Cause
If multiple readers are powered on, and within Bluetooth® range, a prompt tells you to select the reader serial number.
Action
- Ensure the reader is powered on.
- Select the serial number of the reader you are attempting to use.
3314: System message
Transmitting information
Cause
Screen shows MyCareLink Smart app is gathering information from your clinic.
Action
No action is needed.
Cause
Data transmit failure due to lost connection while gathering device information from clinic.
Action
- Reattempt interrogation.
- Ensure strong cellular and/or Wi-Fi connection exists.
- Move to a place where strong Wi-Fi or cellular connection exists.
- Contact Stay Connected at 1-866-470-7709.
Cause
Detected implantable medical device is not affiliated with the monitor.
This can happen when:
- Two people are using the same reader.
- The CareLink™ network is not updated with new device information.
Action
- Ensure you are using the correct reader head assigned to you.
- Call clinic to confirm reader head is correct.
- Contact Stay Connected at 1-866-470-7709.
Cause
Data transmission failure.
There are several numeric codes that may appear with this image. The most common are: 7027, 5409, and 2108.
Action
- Ensure that a strong cellular and/or Wi-Fi connection exists.
- Move to a place where the Wi-Fi signal is stronger.
- Enter the web browser and accept the terms and conditions in the user agreement if you’re on a public Wi-Fi network.
Cause
Unexpected error occurred during interrogation.
One of the following codes will display with this image: 2316, 2328, 7015, 8009, 8218, 8241, 0056, 0060, or 3230.
Action
- Ensure that the app is the most current version.
- Power off your smartphone or tablet, then power back on.
- Delete the app and reinstall it.
- Contact Stay Connected at 1-866-470-7709 for further troubleshooting assistance.
Cause
An implanted heart device was detected, but the device is not supported by the app.
Action
- Update the MyCareLink Smart app to the latest version.
- Make sure you download the app from the correct “country” app store. You can check the country in your smartphone or tablet settings.
- Contact Stay Connected at 1-866-470-7709 to find out which version of the app supports your heart device and if it’s available.
Cause
Bluetooth® failure.
Action
- Bring the reader within range of your smartphone or tablet (at least one meter or three feet).
- Ensure that Bluetooth® is not turned off on your smartphone or tablet.
Cause
Bluetooth® connection is lost during a reader firmware update.
Action
- Ensure the smartphone or tablet and the reader are close to each other (at least one meter or three feet).
- Ensure Bluetooth® is not turned off on your smartphone or tablet.
Cause
At the start of the MyCareLink Smart app, or at the end of a successful transmission, the software app needs to be updated.
Action
Follow the prompts to update the app.
Software: System message
App and reader software
Cause
The software in the reader requires an update.
Action
Keep the reader within range of your smartphone or tablet (at least one meter or three feet). The update will happen automatically. The process will take approximately two minutes.
Patient resources
Questions about your monitor:
Medtronic Stay Connected
1-866-470-7709
Monday–Friday
7 a.m.–7 p.m. CT
U.S. mail:
Medtronic Heart Rhythm Patient Services
Mail Stop MVS 14
8200 Coral Sea St. NE
Mounds View, MN 55112
MyCareLink Connect™ website:
for Medtronic implanted heart devices
MyCareLinkConnect.com
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Medtronic is under license.
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.