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When a system message occurs with the MyCareLink Smart monitor, the display screen provides a four-digit code, along with a graphic to help you resolve the issue.
These system messages indicate what action needs to be taken. The system messages do not refer to your implanted heart device.
Batteries need replacement. When this system message displays, there is not enough power in the batteries to complete a transmission.
Replace the batteries in the reader.
No Wi-Fi or cellular connection.
Reading device interrupted.
The reader you are attempting to use is different from the one you used for your last transmission. This can happen when:
If multiple readers are powered on, and within Bluetooth® range, a prompt tells you to select the reader serial number.
Screen shows MyCareLink Smart app is gathering information from your clinic.
No action is needed.
Data transmit failure due to lost connection while gathering device information from clinic.
Detected implantable medical device is not affiliated with the monitor.
This can happen when:
Data transmission failure.
There are several numeric codes that may appear with this image. The most common are: 7027, 5409, and 2108.
Unexpected error occurred during interrogation.
One of the following codes will display with this image: 2316, 2328, 7015, 8009, 8218, 8241, 0056, 0060, or 3230.
An implanted heart device was detected, but the device is not supported by the app.
Bluetooth® connection is lost during a reader firmware update.
At the start of the MyCareLink Smart app, or at the end of a successful transmission, the software app needs to be updated.
Follow the prompts to update the app.
App and reader software
The software in the reader requires an update.
Keep the reader within range of your smartphone or tablet (at least one meter or three feet). The update will happen automatically. The process will take approximately two minutes.
Questions about your monitor:
Medtronic Stay Connected
7 a.m.–7 p.m. CT
Medtronic Heart Rhythm Patient Services
Mail Stop MVS 14
8200 Coral Sea St. NE
Mounds View, MN 55112
MyCareLink Connect™ website:
for Medtronic implanted heart devices
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Medtronic is under license.
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.