This will play a video - MyCareLink Smart reader next to a mobile phone and tablet with the MyCareLink Smart app on the display

Error codes and troubleshooting

MyCareLink Smart™ Monitor
Alert Important Safety Information

When a system message occurs with the MyCareLink Smart monitor, the display screen provides a four-digit code, along with a graphic to help you resolve the issue. 

These system messages indicate what action needs to be taken. The system messages do not refer to your implanted heart device. 

Quick links to system messages

3253: System message

Batteries

MyCareLink Smart reader showing the battery cartridge with replacement batteries and the numbers 3253

Cause

Batteries need replacement. When this system message displays, there is not enough power in the batteries to complete a transmission.

Action

Replace the batteries in the reader.

5409: System message

Wi-Fi or cellular connection

Illustration of a tablet and wireless modem with an X through the signal and the numbers 5409

Cause

No Wi-Fi or cellular connection.

Action

  • Ensure connectivity (Wi-Fi or cellular).
  • Move to a place where Wi-Fi or cellular signal is available.

5612: System message

Wi-Fi or cellular connection

Illustration of a tablet and wireless modem with an X through the signal and the numbers 5612

Cause

Weak Wi-Fi or cellular connection.

Action

  • Ensure connectivity (Wi-Fi or cellular).
  • Move to a place where Wi-Fi or cellular signal is available.

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3314: System message

Transmitting information

Illustration of a person holding their hand over their heart with a blue X and the numbers 3314

Cause

Reading device interrupted.

Action

  • Reattempt the interrogation.
  • Try to avoid interrogation interruptions by accidentally pressing buttons on your smart device. The reader head may be interrupted if you answer calls or text messages, or change to a different app.

3314: System message

Transmitting information 

Side-by-side MyCareLink Smart readers with a circled question mark between them and a serial number displayed on the bottom

Cause

The reader you are attempting to use is different from the one you used for your last transmission. This can happen when:  

  • You’re using a new reader.
  • Two people in the same household are using the app with two different readers.

Action

  • Ensure the reader is powered on.
  • Select the serial number of the reader you are attempting to use and, if necessary, pair it with the application.

3314: System message

Transmitting information 

Side-by-side MyCareLink Smart readers with circled question mark between them and a list of serial numbers on the bottom

Cause

If multiple readers are powered on, and within Bluetooth® range, a prompt tells you to select the reader serial number.

Action

  • Ensure the reader is powered on.
  • Select the serial number of the reader you are attempting to use.

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3314: System message

Transmitting information

Heart transmitting signal next to a hospital icon with the signal icon between them

Cause

Screen shows MyCareLink Smart app is gathering information from your clinic.

Action

No action is needed.

2112: System message

Transmitting information 

Heart transmitting signal next to a hospital icon with an X over the signal icon between them and the numbers 2112 on top

Cause

Data transmit failure due to lost connection while gathering device information from clinic.

Action

  • Reattempt interrogation.
  • Ensure strong cellular and/or Wi-Fi connection exists.
  • Move to a place where strong Wi-Fi or cellular connection exists.
  • Contact Stay Connected at 1-866-470-7709.

8225: System message

Transmitting information 

Circled question mark with an error icon and the numbers 8225 on top

Cause

Detected implantable medical device is not affiliated with the monitor.

This can happen when:

  • Two people are using the same reader.
  • The CareLink™ network is not updated with new device information.

Action

  • Ensure you are using the correct reader head assigned to you.
  • Call clinic to confirm reader head is correct.
  • Contact Stay Connected at 1-866-470-7709.

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2108: System message

Transmitting information

Heart transmitting signal next to a hospital icon with an X over the signal icon between them and the numbers 2108 on top

Cause

Data transmission failure.
There are several numeric codes that may appear with this image. The most common are: 7027, 5409, and 2108.

Action

  • Ensure that a strong cellular and/or Wi-Fi connection exists.
  • Move to a place where the Wi-Fi signal is stronger.
  • Enter the web browser and accept the terms and conditions in the user agreement if you’re on a public Wi-Fi network.

7015: System message

Transmitting information 

Phone icon next to Medtronic logo and the numbers 7015 at the top

Cause

Unexpected error occurred during interrogation.

One of the following codes will display with this image: 2316, 2328, 7015, 8009, 8218, 8241, 0056, 0060, or 3230.

Action

  • Ensure that the app is the most current version.
  • Power off your smartphone or tablet, then power back on.
  • Delete the app and reinstall it.
  • Contact Stay Connected at 1-866-470-7709 for further troubleshooting assistance.

8239: System message

Transmitting information 

Phone icon next to Medtronic logo and the numbers 8239 at the top

Cause

An implanted heart device was detected, but the device is not supported by the app.

Action

  • Update the MyCareLink Smart app to the latest version.
  • Make sure you download the app from the correct “country” app store. You can check the country in your smartphone or tablet settings.
  • Contact Stay Connected at 1-866-470-7709 to find out which version of the app supports your heart device and if it’s available.

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3269: System message

Bluetooth®

Tablet next to MyCareLink Smart reader with Bluetooth signal in the middle with an X through it, and numbers 3269 on bottom

Cause

Bluetooth® failure.

Action

  • Bring the reader within range of your smartphone or tablet (at least one meter or three feet).
  • Ensure that Bluetooth® is not turned off on your smartphone or tablet.

3269: System message

Bluetooth®

Tablet with heart next to MyCareLink Smart reader and numbers 3269 on the bottom

Cause

Bluetooth® connection is lost during a reader firmware update.

Action

  • Ensure the smartphone or tablet and the reader are close to each other (at least one meter or three feet).
  • Ensure Bluetooth® is not turned off on your smartphone or tablet.

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Software: System message

App and reader software

Black system message on screen with an option to update or cancel the application update

Cause

At the start of the MyCareLink Smart app, or at the end of a successful transmission, the software app needs to be updated.

Action

Follow the prompts to update the app.

Software: System message

App and reader software

MyCareLink Smart reader with a settings icon and a green arrow circling it

Cause

The software in the reader requires an update.

Action

Keep the reader within range of your smartphone or tablet (at least one meter or three feet). The update will happen automatically. The process will take approximately two minutes.

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Available resources for the MyCareLink  Smart monitor

Related pages

Patient resources

Questions about your monitor:
Medtronic Stay Connected 
1-866-470-7709
Monday–Friday
7 a.m.–7 p.m. CT

U.S. mail:
Medtronic Heart Rhythm Patient Services
Mail Stop MVS 14
8200 Coral Sea St. NE
Mounds View, MN 55112

MyCareLink Connect™ website:
for Medtronic implanted heart devices
MyCareLinkConnect.com

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Medtronic is under license.

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.