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Patients & Caregivers

This information is designed to provide you with helpful educational information but is for information purposes only, is not medical advice, and should not be used as an alternative to speaking with your doctor. No representation is made that the information provided is current, complete, or accurate. Medtronic does not assume any responsibility for persons relying on the information provided. Be sure to discuss questions specific to your health and treatments with a healthcare professional. For more information please speak to your healthcare professional.

Patients & Caregivers

This information is designed to provide you with helpful educational information but is for information purposes only, is not medical advice, and should not be used as an alternative to speaking with your doctor. No representation is made that the information provided is current, complete, or accurate. Medtronic does not assume any responsibility for persons relying on the information provided. Be sure to discuss questions specific to your health and treatments with a healthcare professional. For more information please speak to your healthcare professional.

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Home Patients & Caregivers Treatments & Therapies Remote Monitoring Monitor Upgrades

Medtronic Monitor Upgrade Program

MyCareLink™ Monitor

MyCareLink Monitor

Find important information about your MyCareLink monitor.

Learn more
MyCareLink™ image

Additional Patient Resources

View contact information.

View now
This is a side-by-side image of the MyCareLink monitor and the USB cellular stick.

MyCareLink monitor
program overview

 

Telephone companies are updating their cellular networks, which your MyCareLink monitor relies on to send your implanted heart device data to your clinic. Ensure your monitor is compatible with these updated networks, Medtronic is providing a free USB Cellular Stick to connect to your monitor, allowing you to continue sending your implanted heart device data to your clinic. This upgrade does not affect the normal operation of your implanted heart device. Proceed with upcoming transmissions as planned until you receive your free USB Cellular Stick.

Your upgrade package

 

In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:

  • Program Description
  • Step-by-step Instructions
  • Patient Manual
  • USB Cellular Stick
  • Yellow Tool — used to remove blue sticker on right side of the MyCareLink monitor
The MyCareLink monitor upgrade package includes: program description, step-by-step instructions, patient manual, USB cellular stick, and yellow tool.

USB cellular stick
setup video

 

Watch this video for detailed instructions to set up your MyCareLink monitor and USB Cellular Stick.

Frequently asked questions

Once you have received your free USB Cellular Stick, connect the USB Cellular Stick to your MyCareLink monitor. Follow the directions in the video above or included in the package for step-by-step instructions. 

No, this upgrade does not affect the normal operation of your implanted heart device.

No, we do not expect you to lose your connection before receiving the free USB Cellular Stick. You may lose connection in the future if you do not connect the USB Cellular Stick to your monitor once you receive it in the mail.

You should connect your free USB Cellular Stick to your MyCareLink monitor right when you receive the package in the mail to ensure you remain connected. Please note your free USB Cellular Stick must remain connected to your monitor at all times to maintain connectivity.

You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program.

Your MyCareLink monitor should look like the image to the right. The cell signal icon may show that you are connected to a 2G, 3G, or 4G network. You will also see an icon of the free USB Cellular Stick with a green checkmark. You do not need to send a transmission to your clinic to complete the setup process.

Diagram depicting correct setup of the MyCareLink monitor and USB Cellular Stick

No action is needed after you have connected the USB Cellular Stick to your MyCareLink monitor. After connecting your USB Cellular Stick, be sure to keep it connected at all times. This upgrade does not affect the normal operation of your implanted heart device.

For additional questions, please call Medtronic CareLink Network at 1800 644 128.

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Additional resources

Questions about your MyCareLink monitor?

Medtronic CareLink Network
1800 644 128

Monday–Friday
9:00 a.m. to 4:00 p.m. AEDT
(Monitor setup and troubleshooting)

This is an image of the MyCareLink monitor.
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