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This information is designed to provide you with helpful educational information but is for information purposes only, is not medical advice, and should not be used as an alternative to speaking with your doctor. No representation is made that the information provided is current, complete, or accurate. Medtronic does not assume any responsibility for persons relying on the information provided. Be sure to discuss questions specific to your health and treatments with a healthcare professional. For more information please speak to your healthcare professional.
Medtronic Australasia is committed to providing quality customer service. However, due to the number of inquiries we receive, we may not be able to respond within the same business day.
If you need a response during the same business day, call Medtronic at 1800 668 670 (toll free within Australia) or (+61) 2 9857 9000 (worldwide).
Please telephone rather than e-mail if your query relates to a product order.
For contact information for Technical Support for Cardiac Remote Monitoring, please scroll down to read more.
If you would like to send a message to Medtronic in Australia or New Zealand, please complete and submit the form below.
The cardiac device remote monitoring support team assist with home monitoring queries for patients with pacemakers, defibrillators (ICDs), heart failure devices (cardiac resynchronisation therapy/CRT) and insertable cardiac monitors.
Support topics include help with:
For questions relating to using your implanted device with a specific product or activity, visit here.
NOTE: Medtronic provides MONITOR TECHNICAL SUPPORT ONLY. For all clinical questions, you must contact your heart doctor/follow-up clinic.
Contact your health care professional prior to travelling. Should you require a device check, please visit your nearest major hospital. Please remember to contact your device doctor to confirm if using your monitor or heart app to send a transmission if needed before transmitting. For more information, visit here.
The remote monitoring support team assist with queries relating to patient cardiac device remote monitoring. This includes:
Please note, Medtronic is unable to assist with clinical support. Example clinical questions to be directed to the patient’s healthcare professional and NOT Medtronic:
Technical Support for Cardiac Remote Monitoring
Ph: 1800 644 128
If dialling from overseas, Ph: +61 2 9857 9000 within the below business hours
Operating hours: Monday - Friday, 8:30 a.m. to 5:00 p.m. AEST, excluding public holidays
The support line is not an emergency service. For urgent medical assistance, call 000.