Australasia Customer Care Team

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Medtronic Australasia is committed to providing quality customer service. However, due to the number of inquiries we receive, we may not be able to respond within the same business day.

If you need a response during the same business day, call Medtronic at 1800 668 670 (toll free within Australia) or (+61) 2 9857 9000 (worldwide).

Please telephone rather than e-mail if your query relates to a product order.

For contact information for Technical Support for Cardiac Remote Monitoring, please scroll down to read more.

If you would like to send a message to Medtronic in Australia or New Zealand, please complete and submit the form below.

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 By submitting this form you acknowledge and consent to the fact that your personal information (including any health information if you provide it) is being collected by Medtronic ANZ. Under the Privacy Act 1988 (Cth) (Privacy Act), we are required to tell you that we collect personal information about you to provide you a response to your request for contact. If we do not collect that information we may not be able to provide a response to you. We collect this information mainly through this form but we may also use information about you collected from other sources in the course of providing our products or services to you. We will respond to your comments or inquiry via e-mail or telephone. We cannot guarantee that our e-mail responses to you will be secure from unauthorised interception. Our response may include your first and last names and may repeat your message to us, which could include personal information about your health if you provide it. We will generally not disclose information about you to any person except as required in the course of providing a response or for the administration of our business. In certain circumstances, we may disclose your information where permitted or authorised under the Privacy Act or other applicable law. Our Privacy Policy (opens new window) contains information about accessing and seeking correction of your personal information, making a privacy-related complaint, our complaint handling process and the locations to which your information may be disclosed. If you wish to request access or correct Personal Information we hold about you, have any questions or wish to make a complaint, please contact Medtronic’s Privacy Officer at privacy@medtronic.com.

Technical Support for Cardiac Remote Monitoring

FOR PATIENTS

The cardiac device remote monitoring support team assist with home monitoring queries for patients with pacemakers, defibrillators (ICDs), heart failure devices (cardiac resynchronisation therapy/CRT) and insertable cardiac monitors. 

Support topics include help with: 

  • Setting up your home monitor
  • Sending a transmission
  • Troubleshooting monitor issues 

For questions relating to using your implanted device with a specific product or activity, visit here.

NOTE: Medtronic provides MONITOR TECHNICAL SUPPORT ONLY. For all clinical questions, you must contact your heart doctor/follow-up clinic. 

TRAVELLING PATIENTS

Contact your health care professional prior to travelling. Should you require a device check, please visit your nearest major hospital. Please remember to contact your device doctor to confirm if using your monitor or heart app to send a transmission if needed before transmitting. For more information, visit here.

FOR HOSPITAL AND HEALTH PROFESSIONALS

The remote monitoring support team assist with queries relating to patient cardiac device remote monitoring. This includes: 

  • Assistance with remote view
  • CareLink Express Supp
  • CareLink website assistance
  • Monitor troubleshooting  

Please note, Medtronic is unable to assist with clinical support. Example clinical questions to be directed to the patient’s healthcare professional and NOT Medtronic: 

  • Can I check MRI compatibility?
  • Can I arrange a sales representative to check a device?
  • Can I order a Reveal LINQ hand held portable activator?
  • The patient has a cardiac device; can a certain medical procedure be performed?
  • Request to turn off a device, change device settings, etc.
  • Can I please have a copy of the report?  

CONTACT DETAILS

Technical Support for Cardiac Remote Monitoring
Ph: 1800 644 128
If dialling from overseas, Ph: +61 2 9857 9000 within the below business hours
E: Email

Operating hours: Monday - Friday, 9:00 a.m. to 4:00 p.m. AEST, excluding public holidays

The support line is not an emergency service. For urgent medical assistance, call 000.