Medtronic Patient Services

Medtronic Patient Services is here to help. We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies.

As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional.

If you have a medical emergency, call 000 immediately.

Tip: Be sure to call the Patient Services area that specialises in your type of device. 

Heart Rhythms Patient Services

For people in Australia who have Medtronic:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronisation therapy/CRT)
  • Insertable cardiac monitor

CareLink Support

08:30 – 17:00 AEST
Monday – Friday (excluding public holidays)

1800 644 128

Neuromodulation Patient Services

For people in Australia who have Medtronic:

  • Deep brain stimulation
  • Gastric electrical stimulation for gastroparesis
  • Targeted Drug Delivery Therapy for severe spasticity
  • Neuromodulation for bladder control
  • Neuromodulation for bowel control
  • Pain therapies

PATIENT SERVICES

07:30 – 18:00 AEST
After hours services available for Targeted Drug Delivery patients.

1800 652 972

For other enquiries, Contact us

Medtronic Diabetes

For people who in the Australia who have Medtronic:

  • Insulin pump
  • Continuous glucose monitor

Telephone

24-Hour Product Help Line
(800) 826-2099 (Toll free)

Ordering Supplies
Monday – Friday, 7 am to 4 pm, Pacific Time
(866) 948-6633 (Toll free)

Online

General questions or feedback: Contact us
Order supplies online: Set up automatic reorder reminders

Spine and Biologics Customer Service

For people in Australia who have been treated with Medtronic:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Grafton DBM

Monday to Friday, from 08:30 – 17:00 AEST (excluding public holidays)    

Toll free Australia: 1300 360 101 

Toll free New Zealand: 0800 724 669

General questions or feedback Contact us

HEARING THERAPY PATIENT SERVICES

For people in Australia who have the following hearing loss:

  • Conductive Hearing Loss
  • Mixed Hearing Loss
  • Single-Sided Deafness

Telephone

Customer Care
(800) 874-5797 ext. 7 (Toll free)
Monday – Friday, 8 am to 5 pm, Eastern Standard Time

Online

General questions or feedback: Contact us