BRIDGING GAPS CAN HELP IMPROVE CARE

Miscommunication plays a role in operational failures3

Clinicians work together on large and complex care teams. One surgery patient may see up to 27 different providers during a hospital stay.([FOOTNOTE=Gordon JE, Deland E, Kelly RE. Let’s talk about improving communication in healthcare. Col Med .Rev. 2015;1(1):23–27. doi: 10.7916/D8RF5T5D.],[ANCHOR=],[LINK=])

Operational failures may cost you valuable time — up to 10 percent of a shift.([FOOTNOTE=Tucker A, Heisler W, Janisse L. Organizational Factors that Contribute to Operational Failures in Hospitals. Published Sep. 4, 2013. Accessed Jan. 29, 2018.],[ANCHOR=Harvard Business School Website],[LINK=http://www.hbs.edu/faculty/Publication%20Files/14-023_f68586ef-ffd3-4147-8178-0053916c0af8.pdf]) Nurses cite communication gaps as the second-most common cause of these failures, behind equipment problems.([FOOTNOTE=Stevens KR, Ferrer RL. Real-time reporting of small operational failures in nursing care. Nursing Research and Practice. 2016;8416158:1–7. doi:10.1155/2016/8416158.],[ANCHOR=],[LINK=]) Managing workflow with tools like wireless devices may help close gaps and improve care. Successful clinician communication is also associated with higher job satisfaction.([FOOTNOTE=Bonzheim KA, Gebara RI, O'Hare BM, et al. Communication strategies and timeliness of response to life critical telemetry alarms. Telemed J E Health. 2011;17(4):241–246. doi: 10.1089/tmj.2010.0139.],[ANCHOR=],[LINK=])

SMARTER COMMUNICATIONS

ROUTE CALLS. REDUCE WAITS.6

Nine-minute decrease in response times6

After a patient emergency, one clinical team in Royal Oak, Michigan, implemented wireless badges that enabled two-way, hands-free communication. Using the wireless system, the average response time to alarms dropped from 9.5 minutes to 39 seconds. The response rate jumped to 100 percent, from the previous 35 percent with pagers.6