Acute Care & Monitoring Support Services

Airways

Support for McGRATH™ MAC and Shiley™ airway management products.

• Phone: 800-255-6774
  • Option 1, then Option 1
• Hours: Monday–Friday, 8 a.m.–6 p.m. CT
• Email: Airways technical support

AC&M Technical Support

Technical assistance for BIS™, Nellcor™, INVOS™, Argos™, RespArray™, and Capnostream™ products.

• Phone: 800-255-6774
  • Option 1, then Option 2
• Hours: Monday–Friday, 6:30 a.m.–4:30 p.m. MT
• Email: AC&M technical support

HealthCast™

Vital Sync™ system and EMR Connect assistance.Phone: 800-255-6774

• Phone: 800-255-6774
  • Option 6
• Hours: Monday–Friday, 6:30 a.m.–4:30 p.m. RMT
• Email: HealthCast™ support for non-urgent issues
• After-hours on-call support is available for high-priority issues.

BioButton™ multi-parameter wearable 

Technical assistance, troubleshooting, and product support.

• Phone: 800-255-6774
  
  • Option 1, then Option 3
• Hours: Monday–Friday, 6:30a.m.–4:30p.m. MT
• Email: BioButton™ support

Ventilation 

Support for Puritan Bennett™ and Newport™ ventilators.

• Phone: 800-255-6774
  • Option 3: ventilation service agreements and service seminars training
  • Option 4: ventilation technical support and service scheduling
• Hours: Monday–Friday,
  8 a.m.–6 p.m. CT
• Email: service agreements
• Email: service seminars
• Email: technical support/service
• Email: clinical support

Zephyr™ performance systems 

Technical assistance and product support.

• Phone: 800-255-6774
  • Option 6
• Hours: Monday–Friday,
  6:30 a.m.–4:30 p.m. MT
• Email: Zephyr™ support