Patients rely on Medtronic products to be safe and effective. We take their trust seriously. As we continue to deliver innovative new treatments and therapies, our commitment to quality remains our top priority.
Quality is a cornerstone of the Medtronic Mission, written in 1960. Nearly six decades later, the Medtronic global quality strategy continues to ensure that quality and a commitment to patient safety are evident in every aspect of the company’s work. It informs the Medtronic business strategy in therapy innovation, globalization, and economic value, and guides global teams when they interact with customers, collaborators, regulators, and one another.
We expect all employees to monitor product quality at each stage in our value chain — design, manufacturing, pre-clinical and clinical trials, and post-market surveillance. Through our “Quality Begins with Me” culture, all Medtronic employees own this responsibility. We share four fundamental expectations through ongoing communication and training, so that every Medtronic employee knows quality is nonnegotiable:
Our global quality strategy guides us to take a rigorous approach to safety and reliability along the product lifecycle. In FY19 Medtronic:
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