Smilende kvinne

Informasjon om retur av produkt

Her finner du informasjon om retur av produkt.

PRODUCT RETURNS

Our goal is to provide a fast, simple and reliable service for the handling of return requests with clarity and transparency for our customers on the collection process for returned goods. Please note that Medtronic return policies apply to hospitals and purchasing departments only. Use our compliance checklist below to see if you can return your goods to Medtronic.

RETURN PRECONDITIONS

The following products are returnable:

  • Medtronic direct purchased products
  • Products for which a return order is obtained
  • Products that are not to expire within 4 months
  • Products that were not made to order / custom made

PRODUCT CONDITIONS

Products must be returned:

  • Only in full & original packaging
  • Only with proper transport packaging
  • Not used, contaminated, tampered with or damaged
  • Note that if the value of the return order is below €500 there will be no physical return collection
  • Within 60 days after invoice date

If you have questions regarding your return, please email rs.returnNO@medtronic.com

If you need to return goods to Medtronic, please follow the step-by-step guide below.

RETURNS STEP-BY-STEP

Step 1

Fill in our Returns Form in order to request your return and provide us with the necessary details to handle your request and arrange for pick-up.

Step 2

Send the filled form to our Returns mailbox via rs.returnNO@medtronic.com

Return requests can only be processed successfully if sent to this mailbox.

Step 3

In order to process your request, you might be asked to provide us with additional information e.g. send us a picture of damaged goods. 

Step 4

Once your request is complete and accepted, you will receive a confirmation - with a unique return order number - and packaging instructions via email. Please follow the instructions in the email and we will arrange collection of the goods from you.

Failure to follow the correct procedure may result in a delay to collection and credit. 

Step 5

Once the product is returned correctly, your request will be closed, and you will be credited according to our terms and conditions. We will send you a credit invoice to confirm your return has been completed. If Medtronic initiates the return, the customer will receive a full credit or replacement product.