Ask your physician about how to plan your refill appointments around your travel.
Notify your physician of travel plans well in advance. Discuss how to coordinate pump refills and how a time zone change may affect your dosing schedule.
Keep in mind it can take several weeks to coordinate a refill with a physician in a different location. Insurance coverage, physician consultation, and medication availability must also be coordinated.
Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.
If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card.
Complete the online form or call Medtronic Patient Registration Services at 800-551-5544, Monday–Friday, 7 a.m. to 6 p.m. CT.
In most cases, your physician and his or her staff should be your first point of contact, but Medtronic also offers ongoing support.
Please direct all medical, medication, and therapy questions to your doctor’s office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that arise after hours or on weekends.
Call Medtronic Patient Services if you have technical questions about your pump. Medtronic is not able to comment on your medical condition.
To reach Medtronic Patient Services, call toll-free: 1-800-510-6735 Monday-Friday, 8 a.m. to 5 p.m., CT.
Your physician will also provide you with the manuals and guides you need to find answers related to your pump. If you would like an electronic copy of the patient guide, call Medtronic Patient Services toll-free at 800-510-6735 Monday–Friday, 8 a.m. to 5 p.m. CT.
Your physician is your first point of contact. If you need technical support, you may contact
Medtronic Patient Services at
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.