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27 April, 2020
Medtronic Senior Director: Market Access, Public Affairs & Policy, Andrew Wiltshire, provides an insight into the challenges facing medical technology companies during the COVID-19 crisis and the measures Medtronic has taken in response. He also reflects on the lessons for health policy that we can take from the crisis. The blog is published on Committee for Economic Development of Australia website. Read more here.
17 April, 2020
A 10-year-old girl living with Type one diabetes (T1D), from Burnie, Tasmania was the first person in Australia to access the MiniMed insulin pump via a remote pump start on 25 March 2020 under the new Telehealth COVID-19 guidance.
Working with the pump coordinator and Diabetes Educator servicing North West Regional Hospital as well as the Tasmanian Health Services newly appointed Telehealth IT team, our team member, Katy, initiated this new telehealth option to adhere to social distancing guidance, while also ensuring patient’s access to this life-changing therapy was not delayed due to the COVID-19 pandemic.
The education component and information delivery was ‘virtually’ the same as if the activity was happening normally, with Katy asking additional questions and taking her time to ensure that the patient and her family understood all the essential training steps. Remote pump and CGM starts are now being activated across the country for other members of our community living with T1D – an important initiative given better control of blood sugar levels can help strengthen their immune system.
“It is inspiring to work for an innovative company that will support employees who take calculated risks and are willing to go above and beyond their normal work to deliver our technologies and services to sectors where they are needed the most,” Katy said.
"True to the Medtronic Mission, the health and safety of our customers, their patients, and our employees remains our highest priority as we address this unprecedented outbreak. In ANZ, our team proactively plans for events such as this and have taken several steps to ensure our business continuity which supports our local operations and employees."
Vice President, Australia and New Zealand
VP, Diabetes, Asia Pacific
We are working 24/7; we are reallocating our people to critical product manufacturing; and we are increasing our overall production for COVID-19-related products. Other lifesaving products – insulin pumps, pacemakers, heart valves, brain stents, and others – are still needed, and our people continue to produce them.
We thank all of our Australian and New Zealand employees for their commitment and perseverance through this challenging time. Their passion and dedication for their work and for the patients who receive our products inspires us.
For providing seamless service to our patients, customers, and staff during the Sydney office shutdown.
ANZ CARELINK 360 SUPPORT TEAM
CRHF, CVG, Australia and New Zealand
For repairing hospital equipment as quickly as possible in a critical time like this.
In-House Repair Representative, Australia and New Zealand
For building a united team to fight COVID-19!
Director, Environmental Health and Safety, APAC
For providing IT support and training on how we can best work from home.
Technical User Support Analyst, Australia and New Zealand
For keeping a safe, healthy, and clean workplace for us at all times.
Facilities Coordinator, Australia and New Zealand
For going above and beyond for all customers, ensuring they have the right product at the right time or a suitable alternative.
Sales Coordinator, MITG, Australia and New Zealand
For demonstrating such incredible empathy, support, and composure during this challenging time.
Director, HR, Australia and New Zealand
For going to Manila to train the new Front Office Customer Care team and continuing the training remotely due to travel restrictions.
COURTNEY JACKSON AND CHLOE MARCHEVSKY
Customer Service, Australia and New Zealand
For single-handedly launching CardioInsight successfully in ANZ and supporting our first remote-support CardioInsight case at Royal Melbourne Hospital during COVID-19.
Territory Manager, CVG AFS, Australia and New Zealand
Patients & caregivers: This information is designed to provide you with helpful educational information but is for information purposes only, is not medical advice, and should not be used as an alternative to speaking with your doctor. No representation is made that the information provided is current, complete, or accurate. Medtronic does not assume any responsibility for persons relying on the information provided. Be sure to discuss questions specific to your health and treatments with a healthcare professional. For more information please speak to your healthcare professional.