COVID-19 Our Team on a Mission in Australia and New Zealand

HOW MEDTRONIC IS RESPONDING TO COVID-19

We're working hard to support healthcare professionals, patients, our employees, and global communities. Read our latest statement.

COVID-19: Helping the Heroes

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How the medtech industry is meeting the COVID-19 challenge

27 April, 2020

Medtronic Senior Director: Market Access, Public Affairs & Policy, Andrew Wiltshire, provides an insight into the challenges facing medical technology companies during the COVID-19 crisis and the measures Medtronic has taken in response. He also reflects on the lessons for health policy that we can take from the crisis. The blog is published on Committee for Economic Development of Australia website. Read more here.

australian first - insulin pump remote start for 10 year old tasmanian girl

17 April, 2020

A 10-year-old girl living with Type one diabetes (T1D), from Burnie, Tasmania was the first person in Australia to access the MiniMed insulin pump via a remote pump start on 25 March 2020 under the new Telehealth COVID-19 guidance.

**Remote pump and CGM start with Katy's patient and family**

Working with the pump coordinator and Diabetes Educator servicing North West Regional Hospital as well as the Tasmanian Health Services newly appointed Telehealth IT team, our team member, Katy, initiated this new telehealth option to adhere to social distancing guidance, while also ensuring patient’s access to this life-changing therapy was not delayed due to the COVID-19 pandemic.

The education component and information delivery was ‘virtually’ the same as if the activity was happening normally, with Katy asking additional questions and taking her time to ensure that the patient and her family understood all the essential training steps. Remote pump and CGM starts are now being activated across the country for other members of our community living with T1D – an important initiative given better control of blood sugar levels can help strengthen their immune system.

“It is inspiring to work for an innovative company that will support employees who take calculated risks and are willing to go above and beyond their normal work to deliver our technologies and services to sectors where they are needed the most,” Katy said.

ADDITIONAL RESOURCES

An Open Letter to ANZ Customers

"True to the Medtronic Mission, the health and safety of our customers, their patients, and our employees remains our highest priority as we address this unprecedented outbreak. In ANZ, our team proactively plans for events such as this and have taken several steps to ensure our business continuity which supports our local operations and employees."

Liz Carnabuci
Vice President, Australia and New Zealand
VP, Diabetes, Asia Pacific

Liz Carbanuci - VP Australia and New Zealand

Doing all we can to supply the market

We are working 24/7; we are reallocating our people to critical product manufacturing; and we are increasing our overall production for COVID-19-related products. Other lifesaving products – insulin pumps, pacemakers, heart valves, brain stents, and others – are still needed, and our people continue to produce them.

We thank all of our Australian and New Zealand employees for their commitment and perseverance through this challenging time. Their passion and dedication for their work and for the patients who receive our products inspires us.

THANK YOU, ANZ CARELINK 360 SUPPORT TEAM!

For providing seamless service to our patients, customers, and staff during the Sydney office shutdown.

ANZ CARELINK 360 SUPPORT TEAM
^{CRHF, CVG, Australia and New Zealand}

THANK YOU, MIZNA!

For repairing hospital equipment as quickly as possible in a critical time like this.

MIZNA HAIDER
^{In-House Repair Representative, Australia and New Zealand}

THANK YOU, JANE!

For building a united team to fight COVID-19!

JANE WAGSTAFF
^{Director, Environmental Health and Safety, APAC}

THANK YOU, CLINT!

For providing IT support and training on how we can best work from home.

CLINT IRONSIDE
^{Technical User Support Analyst, Australia and New Zealand}

THANK YOU, RON!

For keeping a safe, healthy, and clean workplace for us at all times.

RONALD SOLIDUM
^{Facilities Coordinator, Australia and New Zealand}

THANK YOU, MARY!

For going above and beyond for all customers, ensuring they have the right product at the right time or a suitable alternative.

MARY BALL
^{Sales Coordinator, MITG, Australia and New Zealand}

THANK YOU, KAREN!

For demonstrating such incredible empathy, support, and composure during this challenging time.

KAREN NEWELL
^{Director, HR, Australia and New Zealand}

THANK YOU, COURTNEY AND CHLOE!

For going to Manila to train the new Front Office Customer Care team and continuing the training remotely due to travel restrictions.

COURTNEY JACKSON AND CHLOE MARCHEVSKY
^{Customer Service, Australia and New Zealand}

Courtney Jackson and Chloe Marchevsky with Manila Front Office Customer Care team

THANK YOU, NIGEL!

For single-handedly launching CardioInsight successfully in ANZ and supporting our first remote-support CardioInsight case at Royal Melbourne Hospital during COVID-19.

NIGEL WATTS
^{Territory Manager, CVG AFS, Australia and New Zealand}