BeConnected Patient Support Service

BeConnected - Patient support service

Care made lighter

Central to our remote monitoring system, BeConnected is Medtronic’s patient support service, designed to make remote cardiac monitoring easier for clinics and patients.

Our dedicated team personally guides BlueSync™ patients through CareLink™ remote monitoring setup, helping them get connected with clarity and confidence.

Beyond onboarding, we are available to answer non-clinical, and device-related questions so your team can focus on clinical care.

Because when remote monitoring is set up smoothly, care feels lighter for everyone.

Why choose BeConnected 

CareLink™ remote monitoring works best when patients are confidently connected from the start - and supported along the way.

BeConnected helps make that possible, while easing the non-clinical burden on your clinic.

1. Reduce clinic workload

BeConnected guides BlueSync™ patients through CareLink™ initial setup, ensuring a smooth start while freeing your team from non-clinical onboarding tasks.

minutes saved per patient¹

Time given back to clinic.

2. Improve patient confidence

Our experienced team of 20 professionals, speaking 11 languages, works as an extension of your clinic - focused exclusively on CareLink™ remote monitoring support.

>10K

patients connected²

Personally guided through remote monitoring setup.

3. Strengthen patient satisfaction

With personal guidance during setup and ongoing availability for non-clinical, device-related questions, patients feel supported as they begin - and continue CareLink™ remote monitoring.

4.9/5

patient satisfaction¹

Rooted in personal, timely support.

>52K

calls resolved last year²

Patients received guidance when they needed it.

How it works

A smooth setup for your patients

After a BlueSync™ device-patient is enrolled on CareLink™ network, introduce* BeConnected and we will complete CareLink™ remote monitoring setup and continue supporting your patients.

CareLink™ Return

Maximise resources. Minimise waste.

When patients no longer need their monitor, they can contact BeConnected to request a free return kit. Whether your clinic already manages returns or patients occasionally bring devices back, BeConnected offers a simple way to handle the process.

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