Resources for suppliers

The supplier SUCCESS portal is an enterprise-wide tool designed to manage supplier-submitted Direct Material cost reduction ideas. It facilitates the tracking and communication of ideas from submission through key milestones, all the way to completion or other outcomes. The portal enhances collaboration, increases visibility, and provides structured feedback on submitted ideas, helping select suppliers contribute to productivity goals and explore potential business opportunities.

Important: Direct Material cost reduction ideas should be submitted either to the owning Category Manager or, if applicable, through the SUCCESS portal rather than the supplier change control (SCR) portal. Access to the SUCCESS portal is currently available to a limited number of Direct Material suppliers. If you have questions about eligibility, please contact your owning Category Manager or email rs.suppliersuccess@medtronic.com.

• SUCCESS template instructions (.pdf)
• Part savings breakdown spreadsheet (.xls)
• Supplier SUCCESS sign on instructions (.pdf)
• SUCCESS template instructions and explanations (.pdf)

Medtronic requires purchase orders for all purchases.
 

• Services rendered on a re-occurring basis will receive a purchase order for a predetermined timeframe.
• Invoices need to be submitted for the actual completed services or invoice will be declined.
• All packages, packing slips and invoices must be plainly marked with a Purchase Order number.
• Invoices must reference PO #, line item(s) and PO line item descriptions otherwise it will NOT be paid.
• Before any work is started for Medtronic, please request a PO document from Medtronic.
• The PO document displays exactly what Medtronic Entity is ordering, where to ship goods/perform services, and where to send the invoices for payment.
• For tax purposes, it is important that the invoice reflects the same Medtronic Entity Name listed on the PO.
• Please verify your own company name and address on the PO, to the company name and address used on your invoices. Alert the Medtronic buyer of any discrepancies.

Invoices must be sent to the mailbox reflected in the “Bill To” details on the PO. If you support multiple Medtronic businesses, the Bill To address may be different. Always refer to the PO for the correct address where the invoice should be sent.
 

When you submit the purchasing invoice as an attachment to the email, it is important to use PDF or XML formatted attachments that are not encrypted or password protected. (The e-mail body should be left blank.)

Medtronic has a corporate standard payment term policy of Net 90 days. These payment terms will be applied unless previously agreed in writing or prescribed by local legal regulations.

You will find the applicable payment terms on your purchase order.

Shipping on behalf of Medtronic, including suppliers and third-party logistics (3PL), must utilize the Medtronic Blue Yonder (BY) Transportation Management System (TMS) when Medtronic is liable for freight costs or has legal liability for in-transit product.

The Medtronic BY TMS is a software platform that helps Medtronic manage transportation logistics across all modes of transport. Medtronic BY TMS delivers:

• Consolidated freight, reduced redundancy, and improved ease of work to drive operational efficiency
• Enhanced data capture and analytics for real-time shipment visibility and performance improvements
• Improved customer communication and partner governance to meet or exceed service expectations
• Strategic cost control across all modes of transport to maximize value and sustainability

Palletized Air & Ocean Shipments
As part of our ongoing transportation optimization, Medtronic has updated the process for palletized air and ocean shipments paid by Medtronic.

• Use of TMS: Suppliers already onboarded should continue using TMS. Those not yet onboarded must contact rs.tmsteam@medtronic.com  to initiate onboarding. Until then, continue using https://routingguides.com/medtronic/.
• Updated Carrier Instructions: Medtronic has updated carrier assignments following a network review.
• Please refer to the updated routing instructions by mode and lane at: https://routingguides.com/medtronic/
• Packaging Compliance: All shipments must follow our Packaging and Shipping Standards.

Key Policy Reminders:

• Expedited shipping must be pre-approved.
• No additional insurance is needed — Medtronic provides full coverage.
• Do not prepay freight or include freight in product costs.
• Use Economy service level for all palletized air and ocean shipments, both domestic and international.

For any questions, contact your Medtronic buyer or category manager.

Suppliers billing to a Medtronic US entity: Credit memos not related to inventory/direct material need to be emailed to rs.usap@medtronic.com.
 

Evaluated Receipt Settlement (ERS) credit memos should not be sent for inventory/direct material returns. Monthly Statements with open credit balances need to be sent to rs.usap@medtronic.com.

Medtronic’s policy is to issue all payments electronically. Payment remittance details are provided via email to a supplier provided address as well as sent electronic to the receiving bank.
 

Suppliers billing to a Medtronic U.S. or Canada Business/Entity: If you already receive electronic payments and remittances, you do not need to fill out this form. Click here to update bank information, request remittance advices to be sent electronically, or convert from check payment to EFT.

Contact your regional Medtronic Accounts Payable team to inquire on the status of an invoice or payment.
 

• Americas: RS.APInquiry@Medtronic.com
• Europe, Middle East and Africa: fsscaccountspayable@medtronic.com
• Diabetes: rsnotify@medtronic.com
• Asia Pacific and Greater China: Inquiries about the status of an invoice should be directed to your Medtronic local requisitioner.

• Australia Purchase of Products - English
• Australia Purchase of Services - English
• India PO Terms and Conditions - English
• Indonesia Purchase of Products - English
• Indonesia Purchase of Services - English
• Japan Terms and Conditions - English
• Japan Terms and Conditions - Japanese
• Korea - English
• Malaysia Purchase of Products - English
• Malaysia Purchase of Services - English
• New Zealand Purchase of Products - English
• New Zealand Purchase of Services - English
• Philippines Purchase of Products - English
• Philippines Purchase of Services - English
• Singapore Purchase of Products - English
• Singapore Purchase of Services - English
• Thailand Purchase of Products - English
• Thailand Purchase of Services - English
• Vietnam Purchase of Products - English
• Vietnam Purchase of Services - English 
  

• Canada - English French

• Austria - English
• Belgium - English
• Czech - English
• Denmark - English
• Dubai - English
• Finland - English
• France - English
• France - French
• Germany - English
• Greece - English
• Hungary - English
• Invatec - English
• Invatec - Italian
• Ireland - English
• Israel - Hebrew
• Italy - English
• Italy - Italian
• Kazakhstan - English
• Kazakhstan - Russian
• Lebanon (Beirut) - English
• Netherlands - English
• Norway - English
• Poland - English
• Portugal - English
• Romania - Romanian
• Slovakia - Slovakian
• South Africa - English
• Spain - English
• Sweden - English
• Switzerland - English
• Turkey - English
• Turkey - Turkish
• UK - English

• Mainland China - English and Simplified Chinese
• Hong Kong & Taiwan - Traditional Chinese

• Colombia - Spanish
• Costa Rica - Spanish
• El Salvador - Spanish
• Guatemala - Spanish
• Honduras - Spanish
• Mexico (Tijuana and Empalme only) - Spanish
• Mexico (other than Tijuana and Empalme) - Spanish
• Nicaragua - Spanish
• Panama - Spanish
• Peru - Spanish

Other country terms and conditions are not yet available on this website. Until available here, refer to the terms and conditions printed on each purchase order.

• Americas - English