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Overview

Medtronic is committed to building a diverse and effective supplier network. Explore the available resources below, including our global standards, brochures, and websites.

Additionally, current suppliers are encouraged to take steps to access the Supplier Essentials portal, a one-stop repository providing tools and resources to help our valued business partners conduct business with Medtronic.

View the access instructions

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Continuous improvement

Medtronic helps millions of patients every year, which is why we strive for unsurpassed reliability and quality in everything we do. This requires a world-class supply chain using Lean Sigma methodologies. We are dedicated to aligning our continuous improvement strategies with our supply base.

Supplier development

Medtronic trained engineers will partner with strategic suppliers to drive process improvements throughout the value stream we share by utilizing tools such as Lean Six Sigma, Kaizen, Rapid Improvement Events, Value Stream Mapping, First Time Quality (FTQ) events, and training to perform gap analyses, reduce lead times, and reduce defects.

Invoicing and payments

To expedite on-time invoice issuing and payments, we strive to make our invoicing and payment processes as efficient as possible. Following are details about our processes:

Medtronic requires purchase orders for all purchases.
 

  • Services rendered on a reoccurring basis will receive a purchase order (PO) for a predetermined timeframe.
  • Invoices need to be submitted for the actual completed services or invoice will be declined.
  • All packages, packing slips and invoices must be plainly marked with a Purchase Order number.
  • Invoices must reference PO #, line item(s), and PO line item description(s) or it will NOT be paid.
  • Before any work is started for Medtronic, please request a PO document from Medtronic.
  • The PO document displays exactly what Medtronic Entity is ordering, where to ship goods and perform services, where to send the invoices for payment, and shipping process procedures.
  • For tax purposes, it is important that the invoice reflects the same Medtronic Entity Name listed on the PO.
  • Verify your own company name and address on the PO, comparing it to the company name and address used on your invoices. Alert the Medtronic buyer of any discrepancies.

Invoices must be sent to the mailbox reflected in the “Bill To” details on the PO. If you support multiple Medtronic businesses, the Bill To address may be different. Always refer to the PO for the correct address where the invoice should be sent.
 

When you submit the purchasing invoice as an attachment to the email, it is important to use PDF or XML formatted attachments that are not encrypted or password protected. (The e-mail body should be left blank.)

Standard payment terms at Medtronic are net ninety (90) days, unless otherwise agreed to by the parties or required by applicable law.

 

You will find the applicable payment terms on your purchase order.

Shipping on behalf of Medtronic, including suppliers and third-party logistics (3PL), must utilize the Medtronic Blue Yonder (BY) Transportation Management System (TMS) when Medtronic is liable for freight costs or has legal liability for in-transit product.

The Medtronic BY TMS is a software platform that helps Medtronic manage transportation logistics across all modes of transport. Medtronic BY TMS delivers:

  • Consolidated freight, reduced redundancy, and improved ease of work to drive operational efficiency
  • Enhanced data capture and analytics for real-time shipment visibility and performance improvements
  • Improved customer communication and partner governance to meet or exceed service expectations
  • Strategic cost control across all modes of transport to maximize value and sustainability

Palletized Air & Ocean Shipments
As part of our ongoing transportation optimization, Medtronic has updated the process for palletized air and ocean shipments paid by Medtronic.

  • Use of TMS: Suppliers already onboarded should continue using TMS. Those not yet onboarded must contact rs.tmsteam@medtronic.com  to initiate onboarding. Until then, continue using https://routingguides.com/medtronic/.
  • Updated Carrier Instructions: Medtronic has updated carrier assignments following a network review.
  • Please refer to the updated routing instructions by mode and lane at: https://routingguides.com/medtronic/
  • Packaging Compliance: All shipments must follow our Packaging and Shipping Standards.

Key Policy Reminders:

  • Expedited shipping must be pre-approved.
  • No additional insurance is needed — Medtronic provides full coverage.
  • Do not prepay freight or include freight in product costs.
  • Use Economy service level for all palletized air and ocean shipments, both domestic and international.

For any questions, contact your Medtronic buyer or category manager.

Suppliers billing to a Medtronic US entity: Credit memos not related to inventory/direct material need to be emailed to rs.usap@medtronic.com.
 

Evaluated Receipt Settlement (ERS) credit memos should not be sent for inventory/direct material returns. Monthly Statements with open credit balances need to be sent to rs.apinquiry@medtronic.com.

Medtronic’s policy is to issue all payments electronically. Payment remittance details are provided via email to a supplier provided address as well as sent electronic to the receiving bank.
 

Suppliers billing to a Medtronic U.S. or Canada Business/Entity: If you already receive electronic payments and remittances, you do not need to fill out this form. Click here to update bank information, request remittance advices to be sent electronically, or convert from check payment to EFT.

Contact your regional Medtronic Accounts Payable team to inquire on the status of an invoice or payment.
 

GLOBAL Purchase Order (PO) Terms and Conditions & Quality Clauses

Terms and Conditions (T&Cs) and additional Quality Clauses both apply to any Medtronic Purchase Order (PO) issued by Medtronic; see Section 1 and Section 2 below for required documentation for a given PO, applicable for your region/country.

Section 1 – Quality Clauses for PO T&Cs

Quality requirements in D00006149 Revision D “Purchase Order Terms and Conditions Quality Clauses” apply to each PO issued by Medtronic. Please select from one of the languages below, as appropriate for your region/country.

Refer to Section 2 for additional required T&Cs.

Section 2 – PO Terms & Conditions

Please select the region and country below where the Medtronic entity placing your order has its registered office; this information can be located on the PO.

If your PO has been issued by Medtronic prior to these T&Cs publication date, please contact Medtronic to obtain copy of applicable T&Cs.

If terms and conditions are not yet available on this website for your country, refer to the terms and conditions printed on each purchase order.


Other country terms and conditions are not yet available on this website. Until available here, refer to the terms and conditions printed on each purchase order.

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