DIRECT MARKETING AND GUIDANCE MATERIALS
Medtronic may provide you with instructional or other information about our products or services, as well as information about clinical trials or other products or services that may be of interest to you based on information you provide to us and information we collect through your use of Medtronic websites, social media and blogs. Click on more information about our use of cookies and your optionsfrom here .
We ask you to allow the use of your personal information in such communications or to give your explicit consent in accordance with applicable law.
If you decide at any time that you do not wish to receive any guidance material, commercial information or advertisements about our products and services or the products or services of our subsidiaries or service providers, please contact us using the contact details below and mention "OPT-OUT" in the email header. Alternatively, you can cancel your order via any message you receive from us.
Please note that even if you block receiving our promotional messages, we may still send you relevant information for other statutory purposes, such as managing any account we serve, responding to your requests, enforcing agreements with you, or providing statutory information, such as product recalls.
SURVEYS
We may from time to time ask you to participate in a survey to determine customer satisfaction levels, identify areas for improvement, or conduct market research. We may send you a special invitation to participate in such an inquiry based on our legitimate interests in conducting the inquiry or your prior consent to receive such communications in accordance with applicable law. You may opt out of receiving such communications in the future as described in the section above.
The personal information collected for the survey may include your email address, telephone number, survey results, and any comments you may have made in the survey.
We process your personal information as part of an inquiry for carefully considered and specific business purposes that are in our legitimate interests and that we believe will also benefit you based on our assessment that our legitimate interests do not override your freedom and privacy rights.
The business purpose of collecting your information is to respond to any feedback you may provide, particularly in the following cases:
• if you have identified a problem that we need to take action to resolve
• to get more detailed information about the experience you describe
• to inform you of any actions we may take internally to resolve your issue or improve your experience.