ihs employee explains to nurses

Tailored solutions for hospitals in COVID-19 times


Our Integrated Health Solutions (IHS) people are supporting our customers beyond products.

Links to our four tailored post-COVID-19 solutions:

 

Even before the COVID-19 pandemic, hospitals and healthcare systems had been confronted with huge economic and clinical challenges. An ageing population and rising healthcare costs already put tremendous pressure on the systems. But the COVID-19 crisis has disrupted hospital operations completely.

In their attempt to return to new normal operations, hospitals are facing a multifaceted challenge: fighting COVID-19 on the frontlines while also tackling issues such as recovering elective procedures, inefficient use of available capacity and patients who are afraid to come to the hospitals.

We want to help and support them in this battle by sharing our experiences built up in partnering with hospitals, improving patient pathways and outcomes through our Integrated Healthcare SolutionsSM.

CHALLENGES AFTER COVID-19:
HOW OUR SOLUTIONS CAN HELP TRANSITION TO THE ‘NEW NORMAL’?

The COVID-19 outbreak has put extraordinary pressure on hospitals worldwide. Hospitals are facing:

  • a lingering stream of COVID-19 patients
  • a backlog of deferred procedures
  • the impact of interrupted care of chronic patients
  • the impact on the regular flow of patients
  • patients who are staying away from the hospital

We want to help you find solutions for your bottlenecks by sharing our experiences built up in partnering with hospitals, improving patient pathways and outcomes.

We are eager to join forces in order to resolve your challenges, resulting from the
COVID-19 pandemic and work together on implementing a ‘new normal’.

FOUR TAILORED POST-COVID-19 SOLUTIONS

We have developed four solutions that are ready for implementation in hospitals.

four tailored solutions

Recovery center

With the numbers of hospitalized COVID-19 patients decreasing, hospitals need to return to more ’normal’ operations. In this acute wave phase, they are facing numerous bottlenecks and challenges (WHY).

IHS can offer tailored solutions (WHAT) which can be implemented within several weeks (HOW).

WHY?

  • Hospitals need to return to ‘normal’ operations including elective procedures and regular emergency care.
  • COVID-19 crisis has caused huge elective procedures backlog.
  • Hospitals need to maintain reserve capacity (ICU and regular beds) for recurring COVID-19 waves.
  • In total, hospitals in recovery need to cover more procedures with less capacity.
  • Recovery requires planning and structured implementation.

WHAT?

  • IHS recovery center provides a programmed approach for recovery.
  • Key components include:
    • Program management office (PMO)
    • Recovery dashboard: quick overview analysis and projection of demand and resources
    • Clinical services & procedure portfolio prioritization and planning & scheduling
    • Financial impact modelling
    • Transition planning to new normal way of working

HOW?

  • Two program phases:
    • First response phase (4 weeks) including PMO set up, creating data visibility, outlining intervention coordination plan, and implementation of scheduling
    • Develop plans and roadmap for mid-long term recovery and transition back-to-normal or to “new normal” (2 weeks)

Capacity Programs

The COVID-19 pandemic has put an enormous workload on doctors and nurses. And the backlog of postponed elective procedures during the acute wave created huge hospital capacity gaps (WHY).

IHS can offer up to five standardized modules (WHAT) to optimize and free up capacity in three phases (HOW).

WHY?

  • Optimizing the pre-hospital patient process flow, the clinical path during stay, early discharge and post-hospital follow up helps free up capacity and enables using available capacity in the best way, e.g. reduced length of stay.
  • Standardization and process optimization along the journey reduces workload on doctors and nurses.
  • COVID-19 pandemic as well as backlog of postponed elective procedures during acute wave creates huge hospital capacity gaps.

WHAT?

Standardized modules available. Modules to be selected based on client needs:

  • Planning & scheduling: make most use of available capacity
  • Pathway design & optimization: streamlining pathways across the chain
  • Same day discharge: implementation of day-of-intervention admission
  • Materials management: Managed services to reduce scrap and free up nursing capacity
  • Clinical/ technical virtual support to enable remote support and free up nursing capacity

 

HOW?

Three program phases*:

  • Discovery phase including analysis current situation, hypotheses and prioritization of potential solutions
  • Design phase to design tailor-made solutions together with client team and prepare for implementation, e.g. planning blueprint, pathway standard, roadmap for implementation
  • Implementation phase, typically depending on size of implementation and role of Medtronic

 

* Actual timelines dependent on selected modules, access to data and client personnel and can be tailored accordingly.

Care @ Home

The COVID-19 situation demands hospitals to free up capacity for acute patients that need intensive care and to keep low-care patients out of the hospital (WHY).

IHS can offer several remote care solutions (WHAT) by helping to select and implement the tools to standardize pathways (HOW).

WHY?

  • Hospitals need to free up capacity for acute patients that need intensive care.
  • COVID-19 put pressure on hospitals to keep patients out of the hospital when it is not needed.
  • Redesigning patient journey focusing on remote interaction allows for:
    • Contact minimization and risk reduction for patients and healthcare professionals
    • Safety of being able to detect early symptom deterioration

WHAT?

Remotification across the patient pathway. Modules to be selected based on client needs:

  • Remote patient preparation: e.g. Get Ready: prepare patients for surgery remotely
  • Remote follow-up: telemonitoring to improve capacity management, quality of life and reduction of hospitalization rate and healthcare costs for chronic disease management, e.g FOCUSON™
  • Remote diagnostics: offer remote patient diagnostics through remote cardiac diagnostics and review center

 

HOW?

Phases and duration differ per solution, scope and business model:*

  • Select tool, scope and business model: disease state, scope, payment options
  • Standardize pathway
  • Pilot and implement tool

 

* Actual timelines dependent on selected modules, access to data and client personnel and can be tailored accordingly.

Referral Programs

In COVID-19 times, we see a decrease in the referral of elective care patients by referring hospitals and patients themselves are staying away: avoiding the GP or hospital where possible also when experiencing symptoms (WHY).

IHS can offer and implement standardized modules to allow patients to come to the hospital and facilitate transmural collaboration in the region (WHAT) in three phases (HOW).

WHY?

  • In COVID-times, typically hospitals also experience decreasing waiting lists.
  • Referring hospitals are busy with COVID-related care at expense of elective care, leading to a decrease in referrals.
  • Patients themselves are staying away: avoiding the GP or hospital where possible also when experiencing symptoms.
  • Proactively assessing opportunity to attract patients enables timely diagnosis and prevents worse, and prevents a backlog in longer run.

WHAT?

Allow patients to come to the hospital and facilitate transmural collaboration in the region. Standardized modules available. Modules to be selected based on client needs:

  • Referral networks: Referral network analysis to understand underdiagnosis and assess opportunities transmural collaboration
  • Marketing / communications strategy: initiatives to increase awareness and inform patients it is safe to come to the hospital.

 

HOW?

Three program phases*:

  • Discovery phase, including analysis current referral network / communication efforts and prioritization of solutions
  • Design phase to design solutions together with client team and prepare for implementation, e.g. account plan per referrer, comms plan with specific actions, roadmap for implementation
  • Implementation phase, typically depending on size of implementation and role of Medtronic

 

* Actual timelines dependent on selected modules, access to data and client personnel and can be tailored accordingly.

WANT TO KNOW MORE ABOUT WHAT WE CAN DO TO HELP?