Quality has been an integral part of our Mission since co-founder Earl Bakken penned it in 1960. One of the six tenets of our Mission is:
To strive without reserve for the greatest possible reliability and quality in our products; to be the unsurpassed standard of comparison and to be recognised as a company of dedication, honesty, integrity, and service.
We consider our suppliers a key component in our pursuit of quality for our customers, and the patients who depend on our products and therapies
We can never be content with what we achieved last year, last quarter, or even yesterday. That's why we're training our key suppliers on the importance of quality to our products and the patients who use them.
The following key elements of supplier quality are included in our Supplier Quality Excellence Manual, which we expect suppliers to read and comply with:
Our approach considers quality and cost as important factors, and their optimisation start with design – of products/components/services, processes, and control plans. We believe that ongoing assurance and continuous improvement of quality occurs best within the process of creation – not through downstream inspection.
We recognise that continuous improvement efforts may require changes to manage cost, quality, delivery, and technology. However, implementation of unapproved changes can have unintended effects on our products and therapies, our operations and, more importantly, our customers and patients. Suppliers must notify Medtronic of changes made to materials, products, or processes.
Our expectation is that as a supplier, you will extend and ensure compliance with our requirements to your suppliers (tier 2) and beyond, both in their selection and ongoing management.
We have employed detailed and predictive supply base risk management processes. It is through these processes we prioritise areas for immediate focus or continuous improvement.
We have the right to audit suppliers to ensure the effectiveness of your quality systems and compliance with agreement terms. These audits will be coordinated across Medtronic divisions.
We collaborate with suppliers as part of a collective effort to continuously improve and have more preventive processes in place.