Medtronic Monitor Upgrade Program
MyCareLink™ Monitor
MyCareLink Monitor
Find important information about your MyCareLink monitor.
Additional Patient Resources
View contact information.
MyCareLink monitor
program overview
Telephone companies are updating their cellular networks, which your MyCareLink monitor relies on to send your implanted heart device data to your clinic. Ensure your monitor is compatible with these updated networks, Medtronic is providing a free USB Cellular Stick to connect to your monitor, allowing you to continue sending your implanted heart device data to your clinic. This upgrade does not affect the normal operation of your implanted heart device. Proceed with upcoming transmissions as planned until you receive your free USB Cellular Stick.
Your upgrade package
In the coming weeks, you will receive a blue envelope from Medtronic. The envelope will include:
- Program Description
- Step-by-step Instructions
- Patient Manual
- USB Cellular Stick
- Yellow Tool — used to remove blue sticker on right side of the MyCareLink monitor
USB cellular stick
setup video
Watch this video for detailed instructions to set up your MyCareLink monitor and USB Cellular Stick.
Frequently asked questions
No, this upgrade does not affect the normal operation of your implanted heart device.
No, we do not expect you to lose your connection before receiving the free USB Cellular Stick. You may lose connection in the future if you do not connect the USB Cellular Stick to your monitor once you receive it in the mail.
You should connect your free USB Cellular Stick to your MyCareLink monitor right when you receive the package in the mail to ensure you remain connected. Please note your free USB Cellular Stick must remain connected to your monitor at all times to maintain connectivity.
You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program.
Your MyCareLink monitor should look like the image to the right. The cell signal icon may show that you are connected to a 2G, 3G, or 4G network. You will also see an icon of the free USB Cellular Stick with a green checkmark. You do not need to send a transmission to your clinic to complete the setup process.
No action is needed after you have connected the USB Cellular Stick to your MyCareLink monitor. After connecting your USB Cellular Stick, be sure to keep it connected at all times. This upgrade does not affect the normal operation of your implanted heart device.
For additional questions, please call Medtronic CareLink Network at 1800 644 128.
Additional resources
Questions about your MyCareLink monitor?
Medtronic CareLink Network
1800 644 128
Monday–Friday
9:00 a.m. to 4:00 p.m. AEDT
(Monitor setup and troubleshooting)
