This Privacy Statement tells you how we protect and use information that we gather through Medtronic Mobile Applications (the “Application” or “App”). This Privacy Statement is intended for a global audience.
For users in Europe, please refer to the privacy statements specific to your geography that are referenced in your App.
This Privacy Statement was last revised on December 10, 2019. We may change the Privacy Statement at any time and for any reason.
The Applications are owned and operated by Medtronic. Medtronic is the name we use to refer to our whole business, including Medtronic plc. and any of the companies that it controls, such as its subsidiaries and affiliates. When we use the words "we" or "our," we mean Medtronic. The information we receive, and how we use it, depends on what you do when using the Application.
We collect and use both personal information (information that is identifiable to you personally) and non-personal information about you through the application. Please see below for a definition of personal and non-personal information, and how Medtronic may use them.
Personal information is information that we can use to specifically identify you, such as your:
In some places on the App you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form and you may elect to receive educational material about our products and therapies.
We may collect and use personal information from you through this App to provide you with access to the App. You may choose not to provide us with this information, but then you may not be able to access and utilize the App. In addition, we may keep and use your personal information:
Medtronic will not share your personal information collected from the App with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement. Medtronic may share personal information with any member of our corporate group, including parent companies, subsidiaries, and affiliates for purposes that are consistent with those identified in this Privacy Statement.
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.
We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting Application users who violate our rules or engage in behavior which is harmful to other visitors (or illegal). In addition, we may keep, disclose, and use your personal information in order to comply with U.S. FDA and other governmental guidance, directions, regulations, and laws.
We may disclose your personal information to third parties if we feel that the disclosure is necessary to:
Non-personal information is information that cannot identify you. We are always looking for ways to better serve you and improve this App. We will use non-personal information from you to help us make this App more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:
We may contact you periodically by e-mail, mail or telephone if you agree to that. contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this Application allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.
Apps that link to, or connect with, websites may include cookies, pixel tags/web beacons, and similar technologies. This helps us to provide you with a good experience when you use the App or browse the websites, and also helps us to improve the App and our website. For further detailed information about cookies and the purposes for which we use them, please see the section of our website privacy statement that discusses cookies.
We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us. For Middle East and North Africa users, please notify us regarding children under the age of 18.
Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. You acknowledge that the App may not be password protected, and that you are responsible for maintaining the confidentiality and security of any of your data available via the App on your mobile device, by using an ID and password credentials for your mobile device.
If you have questions or comments about this Privacy Statement, please contact us here.
You may use the Contact Us form on our Application to exercise your rights to access, rectify, update, and/or eliminate your personal information or ask for non-disclosure. Elimination may not be possible if it can cause damage to third parties or if preserving your personal information is required by any law or regulation.
Disclaimer: This page may include information about products that may not be available in your region or country. Please consult the approved indications for use. Content on specific Medtronic products is not intended for users in markets that do not have authorization for use.
Supplemental Privacy Notice for California Residents
This notice for California residents supplements the information contained in our Privacy Statement and applies solely to residents of the State of California. We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Supplemental Notice. Under the California Consumer Privacy Act (“CCPA”), you have certain rights in relation to some of your personal data, including the right to certain disclosures and explanations of rights. This section explains your rights under California law.
California law (CalOPPA) requires Medtronic, plc to let you know how we respond to web browser 'Do Not Track (DNT) signals'. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor Do Not Track requests at this time.
Medtronic collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household (“personal information”). We may have collected the following categories of personal information from consumers through our websites, apps, services, devices, or other services within the twelve (12) months preceding the effective date of this Privacy Statement:
Personal Information Category
“Personal information” under the California Consumer Privacy Act does not include information that is
For additional information, please see How Does Medtronic Keep and Use Personal Information.
We obtain the categories of personal information listed above from the following categories of sources:
In the past 12 months, we have used or disclosed the personal information we collect for our operational purposes and for one or more of the following business purposes:
Please see How Does Medtronic Keep and Use Personal Information in our Privacy Statement for more information.
Medtronic will not share consumers’ personal information with an unrelated third party without permission, except as described below. Medtronic may share personal information with any member of our corporate group, including parent companies, subsidiaries, and affiliates, and other companies in which we have an ownership or economic interest for purposes that are consistent with those identified in our Privacy Statement and this Notice.
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share consumers’ personal information with a third party, we will only allow them to keep, disclose, or use consumers’ information to provide the services we asked them to provide.
We may be required to release consumers’ personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior which is harmful to other users or illegal. In addition, we may keep, disclose, and use consumers’ personal information in order to comply with U.S. FDA and other governmental guidance, directions, regulations, and laws.
We do not sell personal information of California consumers.
This does not include disclosures that are not a “sale” under the CCPA, including when
We do not sell personal information of California consumers, including minors.
Right to non-discrimination. The CCPA grants California consumers the right not to be discriminated against for exercising your privacy rights. If you exercise your privacy rights, we will not discriminate against you, for example, by denying you access to our online services or charging you different rates or prices for the same online services, unless that difference is reasonably related to the value provided by your data.
If you are a California resident and you want to submit a request or inquiry to us regarding your California rights, you or your authorized agent can contact us here or call us toll-free at 1-866-639-6907 starting January 1, 2020. You do not have to create an account with us to submit a request.
Your request will be confirmed within ten days of receipt and we will respond within 45 days. If we need more than 45 days, we will notify you that your request is being delayed.
We can only respond to your request if it is verifiable. This means we are obligated to take reasonable steps to verify your identity or your authorized agent’s authority and your right to access the information you request. We may ask for additional information that will help us do so. We will only use that additional information in the verification process, and not for any other purpose.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.