Team Leader Product Support


Vanwege het internationale karakter van ons bedrijf en onze medewerkers hebben we hun verhalen en ervaringen in het Engels weergegeven.


Inge is a really positive person who is able to look at the bright side of life. Every day, she tries to see the positive side, even when negatives things happen. Respect is very important to her and therefore, she treats people the same way that she wants to be treated herself. In other words, that describes Inge as an open and honest person with her motto ‘what you see is what you get’.

Inge works for Medtronic since February 2015, and she is the proud mother of two sons, Niels of seven and Jens of nine years old. She lives together with her partner Tom and both sons in Uikhoven, Belgium.

Inge about her position at Medtronic

I started working for Medtronic as a product support specialist in the Diabetes department. I switched from a transport company to Medtronic: that was the best decision I ever took. It opened my eyes and gave me the appreciation from customers which I never experienced in the past. After two years, I became the supervisor of the product support department. I was looking for a position with more responsibilities and independency.
I needed a new challenge and found it in my current position. A normal day in my current role starts with checking the wallboard, viewing and understanding what we need to do to achieve our targets regarding service levels. I have a lot of personal contact with my team members, and that means that I need to find a good balance between meetings, projects and people management. If my employees are happy and they feel good, then our customers will be happy too.

Inge’s education and career path

I joined Medtronic as a product support specialist for Diabetes, a position which I held for
two years. After that, I became the supervisor of the product support team in Diabetes, which I have been doing for three years now. In this role, I am responsible for the Dutch team that supports both the Belgian and Dutch diabetes customers. In my early career,
I studied Expedition, Distribution and Transportation – a bachelor’s degree, which I did not finalize unfortunately.

Most challenging in my current role

My main challenge in my current role is finding a good balance between the time that I spend on my team members – which I think is the most important task that I have – and the time I need to spend on my other tasks and responsibilities, such as meetings and projects. For me, my team members always come first. Sometimes, however, this is a challenge.
I lead a team of twelve people and you can imagine that with all these priorities and meetings, it means that I need to plan and prioritize constantly to meet all expectations.

What I like most in my current job

Every day is different, I really like the personal contact that I have with each team member. Next to this, I am proud to see that the team keeps up the good spirit, even in challenging times in terms of workload, etc. My role is to motivate and reward them for the hard work that they do, by expressing my gratitude and the fact that I am proud of what they do in their daily job.

What I like about working for Medtronic

I am proud to work for Medtronic, knowing that every single day, we change lives of so many customers. The appreciation that we receive from our customers and hearing how their lives and their family lives have changed, makes me proud of the fact that every single employee contributes to that.

What ‘Further, Together’ means to me

I look after the well-being of my team members, putting them first and then myself. In our team, we strive to give the best possible service to each single customer every day. By supporting, advising and escalating issues of my team, I contribute to the Medtronic mission.

We need each other to go further. We are a team, and together we can achieve so much more than as a single individual.

My most memorable experiences at Medtronic

What I remember most, is that I attended the last day of a sports camp organized by the Bas van de Goor Foundation for children with diabetes, a few years ago. These kids were separated from their parents for a few days. However, there was great support from the diabetes nurses and physicians. I was able to witness the moment that the children were re-united with their parents. It made me very emotional to see how happy the children were. Every child was having a different kind of therapy, but they all had something in common: diabetes. By attending this sports camp, these children learned that they can do whatever they want, despite their condition or situation. They learned not to give up, as well as to support each other in difficult times.