During this pandemic, patients concerns to seek for care has been identified as one of the most important factors increasing the risk of delays in screening, diagnosing, caring of disease conditions, negatively impacting the clinical outcomes and complexity of cases. Changes in the way that health care is delivered are needed to reduce staff exposure to ill persons, preserve personal protective equipment (PPE), and minimize the impact of patient surges on facilities.

Telehealth and remote consultation services may help provide necessary care to patients while minimizing the transmission risk of the virus causing COVID-19, to healthcare personnel (HCP) and other patients.

This series of videos and website will guide HCPs through the essential concepts for working remotely and communicating with patients online, as this will become routine as the future of healthcare.

So now is the time to make the change and incorporate online consultations and seminars as a regular part of your practice.

When to use

Remote consultations are appropriate for a wide range of scenarios, but you should carefully evaluate when they are better suited in respect to in-person consultations. Read here a guidance on how to decide whether to choose virtual vs face-to-face.


Properly preparing your remote consultations allows to anticipate troubles and prevent bad experiences from the patient side. Read here some recommendations on how to plan your remote consultation.


Remote consultations present a series of legal aspects to be clarified to prevent arising of confidentiality issues during and after the consultation. Read here some hint on how to navigate through those complexities.

During the consultation

Patients expect remote consultations to be personally and emotionally satisfying as the face-to-face ones. Read here how to approach the patient to make this happen.

Video tips

Video can greatly enhance the engagement and effectiveness of the consultation. Read here some suggestions on how to improve the patient experience when using video technology.

Post consultation

Any remote consultation does not end when the patient is greeted and the video closes. Read here some advice about what can positively influence the meeting outcomes and follow-up.

Additional Resources