When calling the patient to arrange the appointment slot, remember that older or vulnerable patients may need assistance. For this reason, check if the time slot is appropriate not only for the patient, but also for family member or assistants that you will authorize to join during the consultation. Patients, carers and family may also require more reassurance and guidance, and additional time and resource may be required for this process.
Ask the patient to do some preparation work. Consider issuing a pre-call questionnaire where patients could ‘self-score’ their performance status, or other information may be useful for you to know, via online or via email so these are available for the appointment. Together with the questionnaire, send the patient a guide to virtual appointments and the link to the appointment slot. Also take and confirm the patient's phone number and email address as emergency plan, in case the video link fails.
Always remember to send the patient a reminder through SMS or phone call some time in advance. Some people don't check emails and tend to connect late if they are not prompted shortly prior to the remote consultation.