Supply Chain & Customer Care
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Combining his hobby – he is a big sports fanatic – with ‘enjoying the good life’ together with his girlfriend and two daughters, is not always easy for Dennis. Trying to find this balance, also resonates with Dennis’s job at Medtronic: As a Business Relationship Manager for our Restorative Therapies Group (RTG), Dennis is always finding a balance between the wishes and needs of the RTG business and our Supply Chain & Customer Care department. Dennis joined Medtronic on 1 October, 2015, and he is enjoying it since.
I’m the Business Relationship Manager (BRM) for RTG EMEA (Europe, Middle East & Africa). In this role, I work in between the ‘business’ (the commercial part of our organization) and the Supply Chain & Customer Care organization (SC&SC). I’m responsible for ensuring that the SC&CC organization supports the business strategic goals and delivers service levels according to the business needs and customer expectations. This also means that I represent the SC&CC organization within the RTG EMEA Leadership Team.
Within Medtronic, this is my first job. However, my previous experiences have been with other multinationals, where I worked in the field of project management, Lean Six Sigma and commercial Supply Chain. These experiences have been mainly in a retail and automotive environment, and at the same time, this was a great background for a start in this position as a BRM three years ago.
The main challenge in my job as a Business Relationship Manager, is constantly finding the right balance between the wishes and requirements of the business and the delivery by the SC&CC organization. Both entities have their own demands and focus areas – finding the best balance for Medtronic as an organization is not always easy.
My role is quite unique. I really have an end-to-end view on the RTG organization: which means working with the different EMEA commercial teams, SC&CC EMEA, as well as with our global supply chain organization. In the end, we have the same goal and that is to drive structural improvements in terms of service level for our customers and patients.
Our mission and the fact that it’s in everybody’s DNA.
What I try to do every day, is clearly raising the voice of the customer (and the patient behind the customer) within our SC&CC organization. And by doing that, we help to build a more customer-centric culture.
‘Further, Together’ for me is all about breaking down silos in between functions and departments and acting as one team to deliver on our mission.
An absolute number ONE for me, are the Patient Events. But more generally, I appreciate every ‘thank you’ we get back from our customers/patients after we went the extra mile to get things done. This makes me extremely proud to work for this beautiful company.