Customer Care representative

Supply Chain & Customer Care

Vanwege het internationale karakter van ons bedrijf en onze medewerkers hebben we hun verhalen en ervaringen in het Engels weergegeven.

"With my work, I help patients to receive products or therapies which extend or improve their lives."

Hanneke loves to spend time with her family and friends. Especially sports play an important role in their spare time. Hanneke lives in Beek in the middle of the province of Limburg, together with her husband John and their two boys Thom and Bram. Hanneke also loves to go out for dinner and walking their dog Rover. Since 2002, Hanneke is working for Medtronic, so already for quite a while now.

Hanneke about her position at Medtronic

My current position is Customer Care Representative. In my daily job, I am responsible for distributors in the Eastern Europe/Emerging Markets East region. We enter their orders into the SAP system and follow up on these. We do our best to make sure that the ordered products will reach their destinations in time. But with the region being rather large and complex, this is sometimes challenging.

Hanneke’s education and career path

After taking my bachelor’s degree in Tourism, I started working at Medtronic in
Customer Care, where I am still working today. During the following years, I made real progress in my role and I have gained a lot of experience in the customer care environment. A few years ago, I temporarily moved to a job within the Product Support Diabetes team.
At first, this position seemed very appealing, because in this role, you are in direct contact with patients. However, while at the job, I learned that this was not for me. And after a few months, I was able to return to customer care.

Within customer care, I first worked in the European team, and after that, I became responsible for the ‘Intercompany’ flow. These are shipments from one Medtronic entity to another. Since a few years, I am working for the Emerging Markets region. In this position,
I am responsible for the Restorative Therapies Group (RTG) within Eastern Europe and Emerging Markets East. But besides RTG, I have been responsible for basically all businesses over the years. Personally, I never had the ambition to progress to a senior role, for example to a leadership function. I am happy in my current job and enjoy working in customer care.

Most challenging in my current role

Over the past years, a lot has changed. Medtronic acquired Covidien, which had a huge impact. For us this meant new processes, new customers, new products etc. In short:
a lot of work! Next to that, we notice that our clients’ demands are changing too, which means that we need to respond appropriately. Today, we are more and more directly in contact with our clients, which requires a different way of working. This makes our work more enjoyable, but at the same time, it is also more time consuming. Because of all these changes, our team’s tasks are very diverse and extensive, which makes this job definitely an interesting challenge.

What I like most in my current job

For me, the good things about my job are easy to describe. Firstly, our customers; they are the most important part and I really love to meet their needs, where I can. Secondly, our tasks are very diverse, so the days are never the same. Last but not least, the products that we provide; they are very interesting, and it gives me a good feeling that by delivering my orders in time, we can help a lot of patients.

What I like about working for Medtronic

Working for Medtronic to me means working for people who are really in need of one of our products or therapies. The idea that, with my work, I contribute to these people receiving these products or therapies, thereby extending or improving their lives, is very satisfactory for me.

What ‘Further, Together’ means to me

'Further, Together' to me means that all of us together, we need to do our jobs to the best of our abilities, to get the best possible results. With the aim of serving our customers best!

My most memorable experiences at Medtronic

For me the most memorable experience within Medtronic already dates back a very long time. At that time, I worked as a customer care representative for the entire European region, and I had received an extremely urgent order for Switzerland. Together with the ordered goods, I went to Maastricht Aachen Airport, where someone from our Swiss sales team flew in with a private helicopter to collect the goods, so that as Medtronic, we could serve our customer, and eventually help his patient, in time.