Group of surgeons wearing masks and scrubs in the operating room

UPTIME EQUIPMENT CARE PROGRAM

Learn more about how we're committed to a high standard of service and support.
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UPTIME MEANS CONFIDENCE

When a patient goes into surgery, you want to be confident that everything possible has been done to ensure your equipment is performing optimally. That’s where Medtronic comes in. Watch video to learn more.

UPTIME IS A FRESH APPROACH

With four innovative service offerings to meet your unique needs, the UPTIME Equipment Care program is a smart way to improve equipment — and patient — care.1 See comparison grid for a detailed list of offerings.

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Complete Care

The ultimate in equipment care with innovative predictive maintenance and ultra-fast response time for service calls and equipment resolution.

Proactive Care

Focused on preventing issues before they arise, Proactive Care provides the expert maintenance support that today’s complex equipment requires.

Complete Care Plus

Includes everything offered with Complete Care, combined with education, training, and hands-on clinical guidance. Uniting the critical aspects of patient and equipment care needs.

Virtual Care

An innovative, streamlined approach to equipment care, Virtual Care gives you unlimited access to Medtronic technical expertise.

UPTIME IS COST-EFFICIENT

Average savings using Medtronic Complete Care program is 38% compared to hospital biomed.2

UPTIME IS PERFORMANCE

Mean-time-to-failure for Medtronic-serviced equipment is 3 years. For non-Medtronic serviced equipment, it’s 1 year.2

UPTIME IS ACCURATE

Medtronic has a first-time-fix-rate of 98% compared to the industry standard of 77%.2


LEARN MORE ABOUT UPTIME

For more information about UPTIME services and training programs, contact us.

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HERE TO HELP YOU

For cardiovascular technical support or to schedule a service, call us at 1‑800‑433‑4311 or send us an email.

EMAIL TECH SUPPORT

FOR OTHER MEDTRONIC EQUIPMENT

Find support and services for other Medtronic equipment.

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CARDIOVASCULAR EQUIPMENT TECH SUPPORT

The Cardiovascular Equipment Service and Support team is available to assist you 24 hours a day, seven days a week. For questions regarding the following cardiovascular equipment, email Cardiovascular Technical Support

  •  AAR1000 Controller 
  •  ACT Plus™ Automated Coagulation Timer System 
  •  Affinity CP™ Centrifugal Pump Motor (560A) 
  •  autoLog™ Autologous Blood Transfusions System (ATLG110) 
  •  Automated Coagulation Timers 
  •  Autotransfusion Systems   
  •  Bio-Console Speed Controller Systems (550, 560B, 560U) 
  •  Bio-Probe™ Flow Transducer (TX50, TX50P)  
  •  BioTrend™ Oxygen Saturation and Hematocrit Monitors (M5000) 
  •  Cardioblate™ CryoFlex Surgical Ablation (65CS1) 
  •  Cardioblate™ iRF (60890, 68000) 
  •  Emergency Handcranks (Models 100, 150, 150A) 
  •  External Drive Unit (540T)  
  •  HMS Plus Hemostasis Management System 
  •  Performer™ CPB Heart Lung Machine 
  •  Pressure Display Box (60000, 66000)   
  •  Sequestra 1000 Autologous Blood Transfusion System 

CV EQUIPMENT SERVICE TRAINING

Technical Training Programs offered for: HMS Plus system, ACT and ACT PlusTM system, and Bio-ConsoleTM 560 Speed Controller system.

PROGRAM
DETAILS AND
REGISTRATION

See daily itinerary, enrollment policy, cost, and registration info for the training program.

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Technical Training Schedule

Find dates for upcoming Technical Training Programs.

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INDICATIONS, SAFETY, AND WARNINGS

CAUTION: Federal Law (USA) restricts these devices to sale by or on the order of a physician. For a listing of indications, contraindications, precautions, and warnings, please refer to the Instructions for Use which accompanies each product.


© 2018 Medtronic. All rights reserved. Medtronic, Medtronic logo and Further, Together are trademarks of Medtronic. ™*Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.


1

Kay, P and Munsch C. Techniques in Extracorporeal Circulation, 4th ed. Oxford University Press, New York, NY. 2004

2

Medtronic data on file.