STANDARD AND SUPPLEMENTAL WARRANTY Cardiac Rhythm and Heart Failure

OVERVIEW

Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. Cardiac Rhythm and Heart Failure (CRHF) product line, which includes pacemakers, defibrillators, CRT devices, and insertable cardiac monitors.

CRHF WARRANTY PROCESS

Medtronic has a defined standard warranty process for CRHF products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:

  • Complete, acknowledge, and email the Medtronic Standard and Supplemental Limited Warranty Claim Form to the Medtronic Warranty Team at rs.warranty@medtronic.com within 30 days of the replacement procedure.
  • Return the product to the Medtronic Return Product Analysis Lab within 30 days of the product replacement procedure. For full leads not explanted, return appropriate clinical data (i.e., device stored electrogram strips or full save-to-disk) within 30 days of the replacement procedure, showing failure of the lead to function within normal tolerances. The Medtronic Return Product Analysis Lab’s address is: RCE172, 7000 Central Ave NE, Minneapolis, MN 55432.
  • Medtronic will analyze the returned product and/or Lead Clinical Data.  The analysis must confirm the product was functioning outside of normal tolerances or was at the recommended replacement time within the warranty period.

CRHF WARRANTY TOOLS AND RESOURCES

Medtronic Warranty Team

Medtronic has a dedicated warranty team to help answer warranty related questions/inquiries. The team can be reached via email at rs.warranty@medtronic.com or via phone at 877-359-6407.

CRHF Warranty Claim Form

Medtronic recently developed an electronic warranty form to allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.

Medtronic Standard Warranty Summary

Medtronic compiled a Standard and Supplemental Limited Warranty Summary. The goal of this summary is to provide hospitals with an overview of Medtronic’s Standard and Supplemental Limited Warranties by product family.  To obtain a detailed copy of the actual product warranty terms and conditions, please reference the product warranty card that was packaged with the device or reference the Medtronic Warranty Management Reference Guide.

Warranty Management Reference Guide

Medtronic developed a CRHF Warranty Reference Guide to make the warranty process more efficient for hospitals. The goal of this reference guide is to provide hospitals with the necessary tools and resources needed to effectively manage warranties with Medtronic.

Device Return Status Check

Medtronic developed a product performance website where a product’s return status can be checked.

Contact Us

Medtronic Warranty Team