Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. Cardiac Rhythm and Heart Failure (CRHF) product line, which includes pacemakers, defibrillators, CRT devices, and insertable cardiac monitors.
Medtronic has a defined standard warranty process for CRHF products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:
Medtronic has a dedicated warranty team to help answer warranty related questions/inquiries. The team can be reached via email at firstname.lastname@example.org or via phone at 877-359-6407.
Medtronic recently developed an electronic warranty form to allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.
Medtronic compiled a Standard and Supplemental Limited Warranty Summary. The goal of this summary is to provide hospitals with an overview of Medtronic’s Standard and Supplemental Limited Warranties by product family. To obtain a detailed copy of the actual product warranty terms and conditions, please reference the product warranty card that was packaged with the device or reference the Medtronic Warranty Management Reference Guide.
Medtronic developed a CRHF Warranty Reference Guide to make the warranty process more efficient for hospitals. The goal of this reference guide is to provide hospitals with the necessary tools and resources needed to effectively manage warranties with Medtronic.
Medtronic developed a product performance website where a product’s return status can be checked.