Resources for Suppliers

Medtronic requires purchase orders for all purchases.

• Services rendered on a re-occurring basis will receive a purchase order for a predetermined timeframe.
• Invoices need to be submitted for the actual completed services or invoice will be declined.
• All packages, packing slips and invoices must be plainly marked with a Purchase Order number.
• Invoices must reference PO #, line item(s) and PO line item descriptions otherwise it will NOT be paid.
• Before any work is started for Medtronic, please request a PO document from Medtronic.
• The PO document displays exactly what Medtronic Entity is ordering, where to ship goods/perform services, and where to send the invoices for payment. 
• For tax purposes, it is important that the invoice reflects the same Medtronic Entity Name listed on the PO.
• Please verify your own company name and address on the PO, to the company name and address used on your invoices.  Alert the Medtronic buyer of any discrepancies.  

Invoices must be sent to the mailbox reflected in the “Bill To” details on the PO. If you support multiple Medtronic businesses, the Bill To address may be different. Always refer to the PO for the correct address where the invoice should be sent.

When you submit the purchasing invoice as an attachment to the email, it is important to use PDF or XML formatted attachments that are not encrypted or password protected. (The e-mail body should be left blank.)

Medtronic's standard payment terms are Net 90 for all goods and services. If other terms have been agreed upon, those terms will supersede the 90-Day Payment Term. 

Shipment of the goods are “freight collect” via Medtronic designated mode and carrier.

Suppliers billing to a Medtronic US entity:  Credit memos not related to inventory/direct material need to be emailed to rs.usap@medtronic.com. Evaluated Receipt Settlement (ERS) credit memos should not be sent for inventory/direct material returns. Monthly Statements with open credit balances need to be sent to rs.usap@medtronic.com.

Medtronic’s policy is to issue all payments electronically. Payment remittance details are provided via email to a supplier provided address as well as sent electronic to the receiving bank.

Suppliers billing to a Medtronic U.S. or Canada Business/Entity: If you already receive electronic payments and remittances, you do not need to fill out this form. Click here to update bank information, request remittance advices to be sent electronically, or convert from check payment to EFT.

Contact your regional Medtronic Accounts Payable team to inquire on the status of an invoice or payment.

Americas: RS.APInquiry@Medtronic.com

Europe, Middle East and Africa: fsscaccountspayable@medtronic.com

Diabetes: rsnotify@medtronic.com

Asia Pacific and Greater China: Inquiries about the status of an invoice should be directed to your Medtronic local requisitioner.